Business Development & Client Experience Manager

FIC; Vancouver; On-site; CAD 90,000 - 125,000; Full time

Benefits offered by this job

Extended health benefits plan

Job summary

Family Innovation Corp. (FIC) is seeking a Business Development & Client Experience Manager to bridge clinical services and high-net-worth clients, driving clinic growth and ensuring a white-glove patient journey.

The role emphasizes strategic partnerships, exceptional relationship management, and collaboration with physicians, marketers, and operations to elevate the premium healthcare experience. Start date is immediate for a permanent in-person position in Canada.

Qualifications

• 5+ years of experience in business development, client relationship management, healthcare operations, hospitality, luxury service, or a related field.
• Demonstrated success developing strategic partnerships and growing business opportunities.
• Exceptional interpersonal, communication, and relationship-building skills.
• Confidence engaging with physicians, executives, and high-net-worth clientele.
• Strong organizational skills with the ability to manage multiple priorities.
• A proactive, solution-focused mindset with excellent follow-through.
• High levels of professionalism, discretion, and emotional intelligence.
• Experience in healthcare, concierge medicine, wellness, luxury hospitality, or premium service environments is a strong asset.

Responsibilities

• Develop and execute initiatives that support business growth and increased clinic utilization.
• Build and maintain relationships with physicians, referral partners, community organizations, and corporate partners.
• Identify new opportunities to expand services and strengthen community partnerships.
• Represent the organization at networking events and community initiatives.
• Deliver a personalized, concierge-level experience for clients throughout consultations and onboarding.
• Guide clients through memberships and ongoing care with proactive communication.

Skills

Relationship management

Strategic partnerships

Communication

Healthcare operations

Hospitality / luxury service

Organization

Job description

Business Development & Client Experience Manager

Family Innovation Corp. (FIC) is a multi-family office providing multiple services, including estate planning, risk management, financial counsel, trusteeship, investment advice, and other services.

We recognize excellent relationship management, accurate, actionable, and sound advice, and the desire to deliver the best quality work, improving the groups overall performance and increasing its value-added capacities.

Summary

We are currently recruiting on behalf of an external partner for aBusiness Development & Client Experience Manager to join their concierge healthcare team.

This role is tailored for a driven professional, such as a former Pharmaceutical Representative, Clinic Manager, Healthcare Executive, or Clinical Nurse (RN/LPN) with strong business acumen who possesses a deep understanding of the healthcare landscape and clinical operations.

You will serve as the crucial bridge between our clinical services and our high-net-worth clientele, acting as the face of the practice. You will be responsible for driving clinic growth, optimizing operational workflows, and ensuring an unparalleled, white-glove experience for our patients.

What You'll Be Doing

Business Development

• Develop and execute initiatives that support business growth and increased clinic utilization.
• Build and maintain relationships with physicians, referral partners, community organizations, and corporate partners.
• Identify new opportunities to expand services and strengthen community partnerships.
• Represent the organization at networking events and community initiatives.

Client Experience

• Deliver a personalized, concierge-level experience for prospective and existing clients.
• Guide clients through consultations, onboarding, and membership opportunities.
• Build trusted, long-term relationships through exceptional service and proactive communication.
• Monitor client satisfaction and continuously look for ways to enhance the client journey.

Strategic Partnerships

• Cultivate meaningful relationships that support organizational growth.
• Support physician recruitment initiatives and onboarding experiences.
• Collaborate with healthcare providers and strategic partners to strengthen referral networks.

Marketing & Brand

• Collaborate with marketing partners to support campaigns, events, and promotional initiatives.
• Represent the organization with professionalism while strengthening our reputation within the community.
• Help ensure consistent messaging across client-facing communications.
• Work closely with operational leaders to ensure an exceptional client experience from first contact through ongoing care.
• Contribute ideas that improve client experience, operational efficiency, and business growth.
• Participate in organizational initiatives that support continuous improvement.

What We're Looking For

We're looking for someone who is passionate about creating exceptional client experiences while helping grow a premium healthcare organization.

The ideal candidate will bring:

• 5+ years of experience in business development, client relationship management, healthcare operations, hospitality, luxury service, or a related field.
• Demonstrated success developing strategic partnerships and growing business opportunities.
• Exceptional interpersonal, communication, and relationship-building skills.
• Confidence engaging with physicians, executives, and high-net-worth clientele.
• Strong organizational skills with the ability to manage multiple priorities.
• A proactive, solution-focused mindset with excellent follow-through.
• High levels of professionalism, discretion, and emotional intelligence.
• Experience working in healthcare, concierge medicine, wellness, luxury hospitality, or premium service environments is considered a strong asset.

What Success Looks Like

• Build trusted relationships with clients, physicians, and community partners.
• Help grow our membership base and referral network.
• Deliver an exceptional, concierge-level client experience.
• Identify opportunities that support long-term organizational growth.
• Collaborate with leadership to continuously improve how we serve our clients.

Preferred Qualifications

• Clinical background (RN, LPN) or deep knowledge of integrative health services, IV therapy, and premium supplementation.
• Existing network within the local luxury wellness or private healthcare sector.
• Demonstrated success in closing high-ticket subscription or retainer-based healthcare packages.

Salary and Benefits

• Extended health benefits plan

Position Type

• Type: Permanent, Full-Time, In Person
• Start Date: Immediate

Please note: Candidates must be currently authorised to work in Canada.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.