Business Consultant, Fintech SaaS

Symphony Industrial AI, Inc.; Canada; On-site; CAD 90,000 - 130,000; Full time

Job summary

SymphonyAI is seeking a dynamic Business Consultant to join our Professional Services team in Canada. You will be the critical link between clients, product teams, and technical consultants, gathering requirements, shaping solutions, and delivering systems that combat financial crime.

This role emphasizes building business cases, running workshops, and collaborating with product development and client management to ensure successful deployments and measurable value for customers.

Qualifications

• Experience delivering complex IT solutions in Financial Services, especially fraud, compliance, or risk management.
• Proven ability to gather requirements, shape solutions, and deliver enterprise systems.
• Strong written communication for requirements, use cases, and test plans.
• Experience in client workshops and stakeholder management.
• Willingness to travel as needed.

Responsibilities

• Build viable business cases and capture client requirements for system integration projects.
• Demonstrate software and present risk/compliance models to clients.
• Prepare and deliver workshops with fraud, risk, compliance, and data teams.
• Collaborate with Product Development to translate business specs into solutions.
• Deploy enterprise solutions within client environments and support UAT.

Skills

Client engagement

Requirements gathering

Financial services domain

Fraud detection

Solution design

Workshop facilitation

Education

Bachelor's degree in Business Administration or related field

Job description

The Opportunity

SymphonyAIis a leading provider of financial services software, delivering advanced solutions in compliance and fraud detection to some of the world's most complex financial institutions.We'relooking for a dynamic and innovative Business Consultant to join our Professional Services team — someone who thrives at the intersection of client relationships, productexpertise, and technical delivery.

In this role,you'llbe the critical link between our clients, our product teams, and our technical consultants.You'llbring your industry experience to bear on gathering requirements, shaping solutions, and helping deliver systems that make a real difference in the fight against financial crime.

What You Will Do

• Buildviablebusiness cases and capture detailed client requirements, primarily for system integration projects




• Demonstrate software and present risk and compliance models directly to clients




• Prepare for and deliver workshops with clients' fraud, risk, compliance, investigation, and data teams




• Develop fraud models and watch list verification methods




• Deploy enterprise solutions within client environments




• Run client workshops to define and scope project goals, workflows, business requirements, gaps, and opportunities




• Manage requirements traceability and prepare functional specifications




• Partner with Product Development and Technical Consultants to analyze and design functional enhancements




• Translate business specifications intoclear languagefor both technical and business audiences




• Coordinate business analysis efforts across client technology initiatives




• Collaborate with Account Management and Pre-Sales teams toidentifynew opportunities within managed accounts




• Contribute to client presentations thatshowcaseSymphonyAI'sproduct functionality and deliverymethodology




• Support client testing activities, particularly during UAT

• Maintain and grow deep productexpertise




• Adhere to and help enhance our software development approaches and methodologies

What You Have

• Experience delivering complex, product-based IT solutions in Financial Services, particularly within Fraud, Compliance, or Risk Management.




• Abachelor's degree in Business Administration, Economics, Engineering, Statistics, Computer Science, ora relatedfield.




• First-hand experience with software product implementation, user interaction, and deployment.




• Strong writing skills across business requirement documents, use cases, issue logs, project status reports, scope change documents, mapping specifications, and test plans/cases.




• A track recordof exceeding expectations for both internal and external stakeholders




• Solid process analysis and mapping skills.




• Experience across the full software development lifecycle.




• Excellent communication skills — able to explain complex concepts clearly to both technical and non-technical audiences, in writing, in conversation, and in presentations.




• Strong listening, analytical, problem-solving, and negotiation skills, with close attention to detail.




• Willingness to travel as business needs require.

What Sets You Apart

• Experience in model tuning or false-positive reduction — a strong differentiator for this role




• A natural drive to dig past symptoms to root causes, developing sound, lasting solutions rather than quick fixes




• Strong organizational and time-management instincts that keep complex projects on track




• A solution-oriented, client-first mindset — someone who goes the extra mile to get the right outcome

• ACAMS Certified Anti-Money Laundering Specialist credential (a plus, notrequired)

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