Business Consultant (BSS)

City of Ottawa; Ottawa; On-site; CAD 85,000 - 105,000; Full time

Job summary

An established industry player in municipal governance is seeking a dedicated professional to enhance operational efficiency within their Business Support Services Branch. This role involves developing and implementing effective performance practices to align with strategic goals, while also providing project management for business improvement initiatives. Ideal candidates will possess a strong background in business administration, complemented by excellent analytical, communication, and organizational skills. Join a dynamic team committed to delivering quality services and making a meaningful impact in the community.

Qualifications

• 4 years of experience in business process review and performance measures.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Support departmental performance measurement and reporting frameworks.
• Provide project management services for business improvement projects.

Skills

Business Process Improvement

Performance Measurement

Project Management

Analytical Skills

Communication Skills

Research and Data Analysis

Team Collaboration

Organizational Skills

Education

4 Year University Degree in Business Administration

Job description

Requisition ID: 17298
Department: Planning, Development & Building Dept.
Service: Business & Technical Support Services
Branch:Communications & Business Review Branch
Employment Type: 1 Full-time Permanent -
Work Hours: 35.00 hours per week
Affiliation: CIPP
Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay)
Location: City Hall,110 Laurier Avenue West
City: Ottawa, ON
Job Category: Administrative and Support Services
Application Close:09/05/2025

JOB SUMMARY

This job is for use in the Business Support Services (BSS) Branch.

The Business Support Services (BSS) Branch is responsible for providing business support through a centralized branch that consolidates and streamlines the delivery of specialized business supports and services to an assigned department, and standardizes where feasible. The dual mandate of the BSS is to provide key business knowledge and capacity to support policy, project management and a number of administrative functions to General Managers and operational Services and Branches within the Department, and to support the City as a whole by working collectively and collaboratively to enhance operations and support corporate-wide initiatives.

You are responsible for supporting the department in the development, implementation and administration of effective and efficient organizational performance practices related to business process improvement, quality management, performance measures and key performance indicators to support the alignment and achievement of the department’s strategic goals; and leading the development and implementation of departmental performance measurement and reporting frameworks. You also provide project management services for assigned projects related to business improvement and performance.

*Individual positions may not require the performance of all of these responsibilities, or additional related duties, within the scope of the job, may be assigned.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Business Administration, Public Administration, or related field.

Minimum of 4 years of experience in business process review, performance measures and evaluation, conducting comprehensive research, analysis/auditing/reporting.

KNOWLEDGE

• Possess general knowledge of the Corporation, departmental business requirements, policies and legislation related to the department
• Possess knowledge and understanding of departmental business processes and business systems
• Business improvement methodologies
• Performance measurement
• Business analysis practices, techniques and report writing
• Business Process modeling
• Techniques for program design, development, implementation and evaluation
• Techniques for cost-benefit analysis, performance evaluation and benchmarking
• Research, surveying, data collection and analyses methodologies
• Best practice and risk-managed approaches
• Principles and techniques of project management
• Corporate computer systems and application
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Able to work independently, and cooperatively and collaboratively with all staff as part of a team
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, in an environment of evolution and rapid change, and to balance multiple demands, conflicting priorities, and pressures
• Provide technical leadership to plan, lead, coordinate, implement assigned work
• Able to conduct research/reviews, compile/analyze issues/data, make judgments on the interpretation of issues/data, and formulate recommendations
• Possess excellent consultative, collaboration and interpersonal skills, and the ability to persuade/influence others and to bring conflicting points of view to consensus
• Possess strong evaluation, analytical and problem solving skills and the ability to make decisions
• Possess strong assertive verbal and written communication, presentation and report writing skills
• Aptitude to work with and learn new computer applications/systems
• Thorough and attentive to detail
• Innovative and able to demonstrate a results-oriented approach to problem solving
• Demonstrate leadership and initiative
• Flexible and adaptable
• Customer service oriented
• Exercise discretion, tact and diplomacy

WHAT YOU NEED TO KNOW

• Language Requirement:English oral, reading, writing
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centreat 613-580-2424, extension 47411.