Business Client Relations Representative

407 ETR; Vaughan; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Business Client Relations Representative to enhance business relationships and deliver exceptional customer service. This dynamic role involves managing high-revenue accounts, understanding client needs, and providing tailored solutions. The ideal candidate will possess strong communication and analytical skills, and will thrive in a collaborative team environment. You'll be instrumental in developing strategies to overcome challenges and improve client satisfaction. If you're passionate about building lasting business relationships and making a significant impact, this opportunity is perfect for you.

Benefits

407 ETR usage (taxable benefit)

Competitive salary

Bonus structure

Competitive vacation package

Community culture

Continued education budget

Qualifications

• 3+ years managing business customer relationships.
• Good analytical skills to resolve accounts and issues.

Responsibilities

• Deliver world-class customer service to business customers.
• Support high-revenue clients and develop strong industry expertise.

Skills

Effective communication skills

Customer relationship management

Analytical skills

Presentation skills

Organizational skills

Microsoft Office Suite proficiency

Salesforce proficiency

Education

Post-secondary education in business/marketing/communications

Tools

Microsoft Office Suite

Salesforce

Job description

Refer below link for corporate privacy link:

Business Client Relations Representative

Apply locations Woodbridge, Ontario time type Full time posted on Posted 5 Days Ago job requisition id JR100791

Internally the title for this position is Account Executive.

Position Summary:

This role will serve as a liaison between 407 ETR and business clients to manage and improve business relationships through delivering world-class customer service and taking initiatives to proactively respond and resolve customer inquiries within an industry-based team setting. The primary goal is to support high-revenue business clients by building strategies to overcome account challenges, communicating with clients for a better understanding of their business, and developing strong industry expertise.

Position Responsibilities:

1. Deliver world-class customer service to our valued business customers by providing support via email communication and by phone in a prompt and professional manner.
2. Enhance business customers' awareness and understanding of 407 ETR's dedicated services and self-serve options.
3. Support high-revenue business customers, based on industry, in a team setting through developing a good understanding of their business via trip patterns and trends, preparing customer presentations and scheduling meetings.
4. Acquire new customers and conduct diagnostics and monitor accounts for opportunities, providing reports and resolving account/service issues as assigned.
5. Initiate and lead face-to-face or virtual customer meetings (both on and off site) to enhance customer experience, build rapport and provide education and guidance in account management.
6. Responsible for developing solutions to achieve optimal results and contribute towards operational savings.
7. Determine priorities and demonstrate strong multi-tasking skills while still being accessible to customers by performing the day-to-day operations.
8. Adhere to a 24-hour service level agreement (response time) and auditing policies and procedures.
9. Perform other duties as assigned.

Qualifications:

1. Effective written and verbal communication skills and interpersonal skills to respond tactfully to customer inquiries.
2. 3+ years of experience in managing business customer relationships.
3. Experience in managing medium to large business customer relationships.
4. Good analytical skills and experience in understanding business customer's requirements to resolve accounts and issues.
5. Ability to develop strong industry expertise with good presentation skills to convey the data gathered.
6. Ability to take initiative and work well in a team setting to provide stellar customer service and experience.
7. Excellent organizational skills as well as the ability to set and meet goals and objectives.
8. Flexible and adaptable in meeting both the customers’ and business needs.
9. A good working knowledge of 407 ETR systems and processes is an asset.
10. Proficient in Microsoft Office Suite (Teams, Word, Excel, PowerPoint, Outlook, etc.) and Salesforce.
11. Post-secondary education in business/marketing/communications is preferred.

Our Offer

1. 407 ETR usage (taxable benefit)
2. Competitive salary, bonus structure
3. Competitive vacation package
4. Community culture
5. Continued education budget
6. Expect excellence: Collaborative team, learn, and grow with a high-performance team.

About 407 ETR

Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometers from Burlington in the west to Pickering in the east.

407 International Inc. is the sole shareholder of 407 ETR and is owned by:

1. Canada Pension Plan Investment Board (CPP Investments) through indirectly-owned subsidiaries (50.01%);
2. Cintra Global S.E. which is a wholly-owned subsidiary of Ferrovial S.A. (43.23%); and
3. AtkinsRéalis, formally known as SNC-Lavalin (6.76%).

Note:At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole.

Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive.

Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.