Business Area Manager - Remote / Telecommute

Cynet Systems; London; Remote; CAD 75,000 - 100,000; Full time

Job summary

Cynet Systems is seeking a Manager of Field Nurses to lead a remote team, ensuring high-quality patient care and compliance with healthcare standards. The ideal candidate will have a strong nursing background, leadership experience, and excellent organizational skills. This role involves managing clinic operations, training staff, and maintaining exceptional customer relationships within the assigned territory. If you possess strong communication skills and are committed to delivering exceptional nursing services, we invite you to apply.

Qualifications

• Minimum 5 - 7 years nursing experience and 2 - 5 years of management experience.
• Must be registered with the College of Nurses in Ontario.
• Experience in nurse training & education is required.

Responsibilities

• Manages a remote team of Field Nurses, ensuring KPIs are met.
• Conducts clinic audits and maintains high standards of care.
• Coordinates training for new Field Nurses and oversees onboarding.

Skills

Clinical skills

Communication

Leadership

Organizational skills

Problem-solving skills

Presentation skills

Education

Master's degree or Bachelor's degree in business or healthcare operations

Registered Nurse (RN) certification

BScN / equivalent or working towards the degree

Tools

Microsoft Word

Excel

PowerPoint

Job description

• Manages a remote team of Field Nurses within assigned geographical territory
• Achieves Key Performance Indicators for clinic and nursing operations, including budget and expense controls
• Monitors demand for clinic and nursing services to ensure adequate resource availability to meet customer and patient care services required within assigned region
• Maintains a high level of excellence through audits of clinics and nursing, including protocols and on-site visits
• Manages clinic growth opportunities including site identification and establishing new clinic sites
• Achieves Key Performance Indicators for clinics and nursing operation services
• Reviews reports as it relates to field nurse staff training and ensure that their nurses are compliant
• Continuously reviewing and managing the availability of candidates staff to ensure that it meets the needs within the IBU
• Collaboration with Scheduling Associates to ensure efficient appointment scheduling that fall in line with KPI's (6 hrs / wk)
• Responsible for being available to cover any emergency excursions, sick / emergency calls and or clinical questions with support of the regional team as necessary.
• Communicates and implements all program and departmental policies and protocols at the IBU level
• Report adverse events, serious adverse events, product complaints in accordance with Innomar training and policies & procedures
• Establishes and maintains excellent customer relationships (patients, manufacturers etc.) within assigned territory
• Interview and manage the onboarding and orientation of new staff and appropriately ensure adequate resourcing for new program launches
• Ongoing performance management (not limited too annual performance reviews, objective-setting and training planning) for all direct reports; including ensuring that the HRIS system is maintained
• Ensuring quarterly reviews on nursing staff within the IBU to ensure that they are working within the appropriate policies and procedures
• Analyzes, plans and implements process improvements to achieve utilization and efficiency targets
• Ensures program (internal / external) requirements are met as it pertains to processes and applicable documentation
• Ensure that the nurses within their IBU are working under the Provincial College of Nurses' and or Associations standards of practice are maintained; (including maintaining annual nursing licensing)
• Ensure that all nurses are certified based on the requirements of a RN or RPN / LPN
• Travels as required throughout assigned territory (including clinic visits to conduct clinic audits as per frequency required) as well as regular travel for management meetings at head office
• Prepare and present Quarterly Business Reviews
• Coordinates all requested clinic visits / tours
• Participates regularly in teleconferences or d / or web based meetings to collaborate and share information
• With discretion, occasional opportunity to provide specialized infusion / injection therapies and nursing services to oncology, auto-immune, rare disease and other therapeutic areas to patients in outpatient clinics or homecare settings
• Execution on key deliverables to maximize on nursing operational imperatives
• Actively strengthening and maintaining existing relationships with KOL partners
• Liaising with other Managers, Field Case Managers, Senior Managers and Directors to create and implement a team approach to service delivery and planning to ensure optimal customer service and seamless program execution in the field, as well as key pharmaceutical and physician / clinic customers
• Organize and coordinates training for new Field Nurses on departmental policies clinical skills, procedures and administrative tasks
• Provides front line support to the Field Nurses in clarifying nursing concerns, payroll concerns, vacation authorization and scheduling issues
• Serves as the primary reviewer of nurse timesheets / expenses to ensure proper completion and accuracy (10 hrs / wk)
• Complete incident reports and corrective action plans (CAPA's) as per company policy
• Ensuring continuous quality improvement and compliance with monthly, quarterly and annually auditing as it pertains to OCC / QA standards
• Performs related duties and tasks as required

Experience And Educational Requirements :

• A master’s degree or bachelor’s degree in business or healthcare operations
• Registered Nurse (RN) certification
• BScN / equivalent or working towards the degree;
• Registration with the College of Nurses in the province of employment is required
• CVAA certification an asset
• BCLS / CPR required and ACLS (optional / as required)
• Minimum 5 - 7 years nursing experience
• Minimum 2 - 5 years of management experience or working with a remote team or related experience in managing and guiding people an asset
• 2-5+ years of leadership experience
• Experience in nurse training & education
• Experience working with the biotechnical / pharmaceutical industry an asset
• Availability and willingness to travel as per business need a must
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
• Excellent communication and administrative skills
• Strong operational competence, including workflows and resource optimization
• Knowledge and experience in budgeting, reporting, and P&Ls are definite assets
• Proven strategic leadership abilities, particularly in leading change effectively
• Business acumen and experience with Key Opinion Leaders (KOLs) are highly desirable

Minimum Skills, Knowledge And Ability Requirements :

• Excellent clinical skills as a nurse including IV initiation, physical assessment, autonomy.
• Ability to communicate effectively both orally and in writing.
• Effective interpersonal, leadership skills, organizational skills and attention to detail
• Ability to consistently meet deadlines.
• Ability to pivot and adapt with excellent problem-solving skills; and to resolve issues effectively and efficiently.
• Proficient presentation skills and collaboration abilities.
• Hold and maintain a valid, non-expired, unrestricted driver's license.