Business Area Manager

Cynet Systems; London; Remote; CAD 90,000 - 120,000; Full time

Job summary

A healthcare operations company in Ontario is seeking a Nursing Operations Manager to manage a remote team of Field Nurses. The ideal candidate will have significant nursing and management experience, oversee clinic operations, and ensure compliance with healthcare standards. Strong leadership, communication skills, and a commitment to patient care are essential. This role offers competitive compensation and opportunities for professional growth.

Qualifications

• Minimum 5-7 years nursing experience required.
• 2-5 years of management or remote team experience is an asset.
• Leadership experience of 2-5+ years is essential.
• Experience with the biotechnical/pharmaceutical industry is an asset.

Responsibilities

• Manage a remote team of Field Nurses within an assigned geographical territory.
• Achieve Key Performance Indicators for clinic and nursing operations.
• Monitor demand for clinic and nursing services.
• Conduct ongoing performance management including annual reviews.

Skills

Clinical nursing skills

Oral communication skills

Leadership skills

Organizational skills

Problem-solving skills

Education

Master’s or bachelor’s degree in business or healthcare operations

Registered Nurse (RN) certification

BScN/equivalent or working towards it

Tools

Microsoft Office

Job description

Job Description: Responsibilities:

• Manage a remote team of Field Nurses within an assigned geographical territory.
• Achieve Key Performance Indicators for clinic and nursing operations, including budget and expense controls.
• Monitor demand for clinic and nursing services to ensure adequate resource availability to meet customer and patient care needs within the region.
• Maintain high standards through audits of clinics and nursing, including protocols and on-site visits.
• Manage clinic growth opportunities, including site identification and establishing new clinics.
• Review reports related to field nurse staff training and ensure compliance.
• Continuously review and manage the availability of staff candidates to meet the needs within the IBU.
• Collaborate with Scheduling Associates to ensure efficient appointment scheduling aligned with KPIs (6 hrs/wk).
• Be available to cover emergency excursions, sick/emergency calls, and clinical questions with support from the regional team as necessary.
• Communicate and implement all program and departmental policies and protocols at the IBU level.
• Report adverse events, serious adverse events, and product complaints according to Innomar policies and procedures.
• Establish and maintain excellent customer relationships within the assigned territory.
• Interview and manage onboarding and orientation of new staff, ensuring adequate resourcing for new program launches.
• Conduct ongoing performance management, including annual reviews, objective setting, and training planning, and maintain the HRIS system.
• Ensure quarterly reviews of nursing staff within the IBU to verify adherence to policies and procedures.
• Analyze, plan, and implement process improvements to enhance utilization and efficiency.
• Ensure program requirements are met concerning processes and documentation.
• Ensure nurses work according to Provincial College of Nurses' standards, including maintaining annual licensing.
• Verify all nurses are certified as RN or RPN/LPN as per requirements.
• Travel throughout the territory for clinic visits, audits, and management meetings.
• Prepare and present Quarterly Business Reviews.
• Coordinate clinic visits and tours.
• Participate in teleconferences and web-based meetings for collaboration and information sharing.
• Occasionally provide specialized infusion/injection therapies and nursing services in outpatient clinics or homecare, as needed.

20% (Estimated) KOL:

• Execute key deliverables to maximize nursing operational imperatives.
• Strengthen and maintain relationships with KOL partners.

15% (Estimated):

• Liaise with Managers, Field Case Managers, Senior Managers, and Directors to ensure seamless service delivery and program execution.

5% (Estimated) Administrative, Training, Corporate Activities:

• Organize and coordinate training for new Field Nurses.
• Support Field Nurses with concerns related to nursing, payroll, vacation, and scheduling.
• Review nurse timesheets and expenses for accuracy.
• Complete incident reports and CAPAs as per policy.
• Ensure continuous quality improvement and compliance with audits related to OCC/QA standards.
• Perform related duties as required.

Experience and Educational Requirements:

• Master’s or bachelor’s degree in business or healthcare operations.
• Registered Nurse (RN) certification.
• BScN/equivalent or working towards it.
• Registration with the College of Nurses in the province of employment.
• CVAA certification is an asset.
• BCLS/CPR required; ACLS optional/as needed.
• Minimum 5-7 years nursing experience.
• 2-5 years of management or remote team experience is an asset.
• Leadership experience of 2-5+ years.
• Experience in nurse training & education.
• Experience with the biotechnical/pharmaceutical industry is an asset.
• Willingness to travel as required.
• Proficiency in Microsoft Office programs.
• Excellent communication and administrative skills.
• Strong operational skills, including workflows and resource optimization.
• Knowledge of budgeting, reporting, and P&L management is an asset.
• Proven leadership and change management skills.
• Business acumen and experience with Key Opinion Leaders (KOLs) are highly desirable.

Minimum Skills, Knowledge, and Ability Requirements:

• Excellent clinical nursing skills, including IV initiation and physical assessment.
• Effective oral and written communication skills.
• Interpersonal, leadership, organizational skills, and attention to detail.
• Ability to meet deadlines consistently.
• Adaptability, problem-solving skills, and issue resolution capabilities.
• Proficient presentation and collaboration skills.
• Valid, unrestricted driver’s license.