Business Architect

BDO; Kitchener; Hybrid; CAD 77,000 - 112,000; Full time

Benefits offered by this job

Benefits from day one

Flexible personal time off

Blended work model

Job summary

BDO Canada is seeking a Business Architect to align enterprise systems such as Microsoft Dynamics, Workday, iFirm, QuickBooks, and ServiceNow with strategic business capabilities to enhance efficiency and service delivery. This replacement role is ideal for a systems thinker who thrives in cross‑functional environments.

The successful candidate will model processes, define capability maps, and support governance and roadmaps while collaborating with stakeholders and solution teams to drive

Qualifications

• 2–3 years of experience in business analysis, architecture, or solution design in an enterprise setting.
• Experience with CRM/ERP and workflow platforms; ability to model and optimize processes.
• Strong communication and stakeholder engagement skills; business-technical collaboration.

Responsibilities

• Define business capabilities, value streams, and target operating models across departments.
• Model current and future state processes to drive system alignment and improvement.
• Collaborate with solution architects and tech teams to ensure systems deliver business outcomes.
• Develop capability maps, integration models, and business requirements.
• Provide recommendations on system integration, automation, and data flows.
• Facilitate stakeholder workshops and support requirements traceability.

Skills

Business analysis

Business architecture

Solution design

Stakeholder engagement

Process modelling

BPMN

Data flow improvement

Cross-functional collaboration

AI-enabled productivity tools

Education

Bachelor's degree in Business / Information Systems

Tools

Microsoft Dynamics

Workday

iFirm

QuickBooks

ServiceNow

CRM/ERP platforms

Job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award‑winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

The Business Architect will play a pivotal role in aligning enterprise systems, such as Microsoft Dynamics, Workday, iFirm, QuickBooks, and ServiceNow, with strategic business capabilities to enhance operational efficiency and client service delivery. This replacement role is ideal for a systems thinker and skilled collaborator who thrives in cross‑functional environments. The successful candidate will act as a bridge between business strategy and solution delivery, leveraging architectural frameworks to guide system integration and will own the following responsibilities:

• Partner with senior stakeholders to define business capabilities, value streams, and target operating models across departments including client service, finance, HR, and operations.
• Model current and future state processes to drive system alignment and operational improvement.
• Collaborate with solution architects, product owners, and technical teams to ensure platforms are designed with business outcomes in mind.
• Develop business architecture artifacts such as capability maps, integration models, process flows, and business requirements.
• Provide insight and recommendations on system integration, automation, and data flow improvements.
• Facilitate stakeholder workshops and interviews to support requirements gathering and design consensus.
• Support program planning through initiative prioritization, benefits realization, and requirements traceability.
• Support development of integrated business and technology roadmap strategies while researching/understanding emerging technologies and competitor practices.
• Contribute to governance processes related to enterprise systems and architectural standards.
• Promote a shared understanding of business goals and foster collaboration between technical and non‑technical teams.

How do we define success for your role?

• You demonstrate BDO’s core values through all aspect of your work: Integrity, Respect and Collaboration
• You understand your stakeholder’s industry, challenges, and opportunities; stakeholders describe you as positive, professional, and delivering high‑quality work
• You identify, recommend, and are focused on effective service delivery to your stakeholders
• You share in an inclusive and engaging work environment that develops, retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development.

Your Experience and Education:

• Minimum 2–3 years of experience in business analysis, business architecture, or solution design within a complex or enterprise setting.
• Experience with task‑management, workflow, case‑management, or work‑orchestration platforms, including process redesign, system transition, integration requirements, reporting, controls, and change adoption.
• Strong knowledge of CRM, ERP, financial systems, workflow platforms, and ITSM platforms such as Microsoft Dynamics, Workday, iFirm, QuickBooks, ServiceNow, or comparable enterprise systems.
• Proficient in business capability design, process modelling, including BPMN.
• Demonstrated experience in process optimization and digital transformation.
• Practical fluency with AI‑enabled productivity and analysis tools, with the ability to use AI responsibly to accelerate documentation, process analysis, requirements development, research, and stakeholder synthesis.
• Bachelor’s degree in Business, Information Systems, or a related field.
• Certifications in Business Architecture, Business Analysis, or Project Management considered an asset.
• Strong communication, facilitation, and stakeholder engagement skills.
• Analytical mindset with the ability to interpret data and drive decision‑making.
• Adept at navigating both business and technical environments, with the ability to influence and challenge constructively.

The expected annual compensation for this opportunity is $77,000 - $112,000

Why BDO?

Our people‑first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars— Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
• We support your achievement of personal goals outside of the office and making an impact on your community.
• We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
• We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up:

Where company meets community.BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter:

We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts:

We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility:

All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct:

Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

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