Business Application Analyst

Dream Unlimited Corp; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian real estate investment firm is seeking a Business Application Analyst to manage and troubleshoot applications that support various business lines. You will collaborate with teams to enhance user experience and ensure consistent application performance. Ideal candidates have 5+ years of experience with JD Edwards and are strong problem solvers with excellent communication skills. This role offers a supportive and inclusive work environment in Toronto.

Qualifications

• 5+ years’ experience with JD Edwards EnterpriseOne 9.x applications.
• Strong troubleshooting skills with JDE and ERP setup/testing.
• Experience developing functional specifications for ERP applications.

Responsibilities

• Manage systems relied upon by business lines daily.
• Provide primary contact for issue resolution.
• Lead planning, design, and deployment of applications.

Skills

Troubleshooting

Problem-solving

Team collaboration

Communication

Analytical skills

Education

College diploma or university degree in computer science, information systems, or software engineering

Tools

JD Edwards EnterpriseOne 9.x

HomeBuilder

Hyphen Solutions

Coupa

DocuSign

Versapay

RPA

Job description

Dream is looking for a Business Application Analyst.

We’re seeking a Business Application Analyst to join our Enterprise Applications team. This role involves supporting a wide range of applications to positively impact our systems, staff, and stakeholders. If you're interested, read on—we believe you'll find this opportunity appealing and we look forward to hearing from you!

Who are you?

As part of our Infrastructure & Technology Operations group, you’ll provide top-tier computing services to our employees. Alongside our Dream Support Centre, you’ll troubleshoot and resolve various application issues to ensure the best user experience.

And the Enterprise Applications team?

Our goal is to deliver optimal user experience by ensuring our applications enable effective job performance. We are continuously upgrading and refining our initiatives to meet evolving business needs. We aim to stay at the forefront of technology to support Dream’s growth. We need a strong Business Application Analyst—are you ready?

What will you do?

You will manage systems relied upon by our five business lines daily. Your responsibilities include:

• Being the primary contact for issue resolution, communication with departments, and end users;
• Managing the full lifecycle of support calls, including troubleshooting and resolution;
• Leading planning, design, development, deployment, and post-deployment of enhancements and new applications;
• Analyzing issues and proposing preventive solutions;
• Developing detailed documentation for new applications or features and ensuring adherence to Change Management procedures;
• Following standards, policies, procedures, and checklists to ensure consistency and high customer satisfaction;
• Collaborating with business users to develop UAT test scripts;
• Establishing SLAs and managing request delivery to meet or exceed them;
• Partnering with development teams for efficient resolutions;
• Identifying training opportunities and working with our Training Coordinator on documentation and curricula;
• Enforcing policies to ensure quality and audit compliance; and
• Providing after-hours support when necessary.

What qualifications are needed?

Key qualifications include:

• College diploma or university degree in computer science, information systems, or software engineering, or equivalent work experience in IT, Accounting, or Real Estate;
• At least 5 years’ experience with JD Edwards EnterpriseOne 9.x applications, including modules like Real Estate Management, Accounts Receivable, General Accounting, etc. Experience with HomeBuilder, Hyphen Solutions, Coupa, DocuSign, Versapay, and RPA is a plus;
• Strong troubleshooting skills with JDE and ERP setup/testing;
• Experience developing functional specifications for ERP applications;
• Problem-solving skills, including root cause analysis and corrective actions;
• Team collaboration experience;
• Ability to multitask and meet deadlines;
• Excellent communication skills for technical and non-technical audiences;
• Self-motivated with minimal supervision;
• Strong analytical and problem-solving skills;
• Quick learner of new applications;
• Comfort engaging at all organizational levels;
• Creative and critical thinking regarding processes and security.

During interviews, we’ll discuss your application support and customer service experience, strengths, growth areas, and troubleshooting scenarios.

Who are we?

Dream Unlimited is a leading Canadian real estate investment, development, and management firm with about $28 billion in assets across North America and Europe. Our activities include asset management, development, and property management, creating communities for living and working, and investing in properties and renewable energy projects. Since 1994, we’ve grown into one of Canada’s largest developers, fostering a dynamic, innovative, and inclusive workplace where employees thrive and make a difference.

Due to high application volume, only qualified candidates will be contacted.

Dream Unlimited is committed to diversity and accommodations for applicants with disabilities. Please inform us if you require accommodations at any stage of the hiring process.