Business and Finance Administrator - MOTS, ETI & SDC

Employment Type: Full-Time, Permanent

Work Hours: 35 hours per week

Salary: $52,348 annually (L6) with comprehensive benefits

Location: 3090 Kingston Road, Scarborough, ON M1M 1P2

Internal Application Deadline: Friday, May 9, 2025

External Application Deadline: Monday, May 12, 2025

JOIN OUR TEAM

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender-diverse people from all races, ethnic origins, religions, abilities, and sexual orientations.

About the Role

The Business and Finance Administrator oversees and manages all business-related activities within the programs to ensure the successful achievement of goals, objectives, and outcomes outlined in guidelines and contract agreements. The role is responsible for administration, implementation, financial, and technical duties for the programs, ensuring compliance with funding requirements and fee-for-service expectations. Working collaboratively as part of the team, the Business and Finance Administrator contributes to quality service delivery and program goals while maintaining effective relationships with the community and in accordance with YWCA Toronto's Mission and Policies.

About YWCA Toronto – SDC, ETI & MOTS

The Skills Development Centre provides vocational and non-vocational strength-based programs and offers a wide range of products and services both locally and nationally. The Education and Training Institute is a vocational college offering certified programs in Office Administration. Moving On To Success is an employment training program for low-income women and gender-diverse people, including those experiencing domestic violence or at risk of abuse.

Key Responsibilities

• Assist with budget preparation and monitor budgets in consultation with the Manager
• Oversee and monitor expenses, distributing costs between budgets
• Prepare financial statements for quarterly reviews, year-end reports, and program proposals in consultation with the Manager
• Maintain and prepare bookkeeping records to the satisfaction of the Manager, Director of Employment and Training, and Director of Finance
• Coordinate all administrative activities and requirements for the programs
• Assist the Manager in conducting feasibility studies for new programs
• Maintain Accounts Payable records and monitor outstanding payments
• Input data into accounting software and submit to the Finance Department as required
• Train the Front Desk/Client Service staff and ensure smooth front desk operations
• Handle customer inquiries efficiently, providing accurate information about products, pricing, and services
• Assist customers with purchases, including processing payments, reimbursements, and returns
• Build and maintain strong customer relationships with participants, community partners, and vendors; follow-up with potential leads and past customers to drive repeat business
• Assist in the operation of computer systems in conjunction with the IT Manager
• Provide troubleshooting and support for computer systems, hardware, and software, ensuring security and preventative maintenance
• Support participants in using computers (word-processing/internet)
• Coordinate databases for SDC, MOTS, and ETI and troubleshoot as needed

Qualifications

• In-depth knowledge of commerce, business administration, accounting, or office management, typically acquired through an undergraduate degree
• Demonstrated knowledge and experience in general accounting
• 3-5 years of directly related work experience
• Advanced computer skills, including Windows, Excel, Internet, LMS, and database applications
• Knowledge of youth, women’s services, settlement, adaptation, and employment programs
• Ability to work under pressure and independently
• Experience in generating reports
• Excellent troubleshooting skills for hardware and software
• Knowledge of accounting software and detail-oriented organizational skills
• Excellent customer service, verbal, and written communication skills
• Strong interpersonal skills and creative problem-solving abilities
• Commitment to working with diverse populations

What We Offer

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long-Term Disability Benefits
• Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
• Time off: 20 Vacation Days, 1.5 Sick Days per month, 12 Paid Holidays, Health Promotional Days, and 4 Float Days
• Additional Benefits: Child Care Benefits, Maternity/Parental Leave, Educational/Sabbatical Leave, and Professional Development Assistance

Please note: A vulnerable sector police reference check is required prior to hiring. YWCA Toronto is a unionized workplace, represented by CUPE Local 2189. Indicate if you are an internal candidate in your cover letter. This position is not secondable for internal applicants.

Posting date: April 28, 2025

YWCA Toronto transforms lives by helping women and gender-diverse people escape violence, poverty, and access safe, affordable housing. We aim to break down barriers to equality. We promote anti-oppression principles and adhere to the Ontario Human Rights Code. We encourage applications from diverse backgrounds and provide accommodations during the hiring process upon request. Only shortlisted candidates will be contacted. We are a scent-sensitive workplace.