Business Analyst, Transformation Management Office

Aviva; Markham; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

An insurance company is seeking a dynamic Business Analyst to join its Transformation Management Office in Markham, Canada. The ideal candidate will have 3-5 years of experience, particularly in the insurance industry, and will excel in collaborative environments to develop impactful business solutions. Responsibilities include defining project scopes, documenting requirements, and managing stakeholder communications. Competitive compensation, career development opportunities, and a hybrid work model are offered.

Benefits

Annual bonus eligibility

Retirement savings plan

Health benefits

Personal wellness programs

Competitive vacation package

Qualifications

• 3–5 years of experience as a Business Analyst.
• Minimum 2 years of experience in the insurance industry.
• Hands-on experience with Agile methodologies, particularly Scrum.

Responsibilities

• Collaborate with stakeholders to define project scope and success metrics.
• Lead the development of business workflows and document clear business requirements.
• Identify project risks and propose effective mitigation strategies.

Skills

Analytical skills

Problem-solving

Communication skills

Leadership

Organizational skills

Education

University degree in IT or related field

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We’re looking for a dynamic and detail-oriented Business Analyst to join our team in supporting the Transformation Management Office (TMO) with the delivery of impactful change initiatives. If you excel in fast-paced, collaborative environments and are passionate about solving real business challenges, we’d love to hear from you.

Come join our team!

What you’ll do:

• Collaborate with stakeholders to define project scope, priorities, and success metrics.

• Ensure the project team remains focused on solving the core business problem.

• Lead the development of business workflows, including AS-IS and TO-BE process mapping.

• Document clear and actionable business requirements and acceptance criteria.

• Create and continuously optimize sprint plans to ensure timely delivery.

• Facilitate workshops, working sessions, and project updates across all organizational levels.

• Act as a liaison between business and technical teams to ensure alignment on deliverables.

• Identify project risks and roadblocks, and propose effective mitigation strategies.

• Provide insights and recommendations for continuous improvement in project execution and business processes.

What you’ll bring:

• University degree or equivalent experience in IT or related field.

• 3–5 years of experience as a Business Analyst.

• Minimum 2 years of experience in the insurance industry.

• CIP certification or equivalent insurance knowledge.

• Hands-on experience with Agile methodologies, particularly Scrum.

• Experience working on digital transformation or implementation projects.

• Strong analytical, critical thinking, and problem-solving skills.

• Excellent communication skills—both written and verbal.

• Strong organizational and time management abilities.

• Proven ability to work independently and collaboratively in cross-functional teams.

• Experience with large-scale projects involving multiple stakeholders.

• Familiarity with emerging technologies such as GenAI, automation, and data-driven solutions.

• Strong presentation and leadership skills with the ability to influence and drive change.

What you’ll get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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