Business Analyst, Technical

Sherweb; Sherbrooke; Hybrid; CAD 81,000 - 116,000; Full time

Benefits offered by this job

Annual salary review

Vacation time based on experience

Advanced paid hours

Flexible benefits plan

Flexible savings fund options

Monthly home internet allowance

Job summary

Sherweb is seeking a Technical Business Analyst to guide teams across the organization in delivering valuable product propositions. You will perform hands‑on analysis for new and existing product integrations with our marketplace platform and improve processes.

Key duties include eliciting requirements, documenting needs, and collaborating with product managers and engineering, finance, support, sales and marketing to streamline onboarding and minimize operational impact.

Qualifications

• 2–5 years of experience in product ownership, functional analysis, business analysis or product management.
• Excellent English skills, both spoken and written.
• Experience within SaaS vendor or reseller ecosystem is a plus.
• Experience with Azure DevOps, Postman, REST APIs, SQL, Power BI, Copilot, Power Automate is a plus.
• Analytical mind and ability to see the big picture.
• Customer‑centric and business‑focused mindset with client conversations.

Responsibilities

• Participate in technical and operational discussions with vendors and act as SME for internal teams.
• Assess vendor integration feasibility and complexity level.
• Elicit and document business needs and requirements for vendor integrations and improvements.
• Assist product managers in defining the reselling model.
• Perform partner interviews and participate in escalation calls.
• Propose platform modifications to streamline integrations and improve acquisition experience.
• Prioritize required integrations and modifications.
• Define acceptance criteria and support testing.
• Collaborate with development and delivery teams during integration phases.

Skills

Analytical thinking

Team leadership

Customer-centric mindset

Excellent English

Problem solving

Education

Bachelor’s degree in software engineering or IT

Tools

Azure DevOps

Postman

REST APIs

SQL

Power BI

Copilot

Power Automate

Job description

Work location: Remote/Hybrid (Quebec Province)

Work location: Remote/Hybrid (Quebec Province)

Here’s What We Do And Why We Do It.

Simply put, we will work together to simplify businesses’ IT with Cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here: www.sherweb.com/about/ .

Here’s how you will contribute to the success of the company

Our team goal is to guide teams across the organization in delivering valuable product propositions so people can work better. As a Technical Business Analyst, you will contribute to this goal by performing hand‑on analysis for new and current products and services integrations with our marketplace platform and our processes.

Succeeding in this role involves providing solutions that streamline new vendor onboarding and minimize operations impacts of changes to current vendor offering, APIs or processes. To do this, you will collaborate with product managers and other operational and development teams from Platform, Finance, Support, Sales and Marketing.

Here’s what your day-to-day will look like in this role

• Participate in technical and operational discussions with vendors, and act as an SME for internal teams.
• Assess vendor integration feasibility and complexity level.
• Elicit and document business needs and requirements from identified stakeholders, in the context of new vendor integrations and current vendor integrations improvements.
• Assist the product managers in defining the reselling model.
• Perform partner interviews and participate in escalation calls.
• Propose modifications to our platform needed to streamline vendor integrations or improve overall product acquisition experience.
• Participate in the prioritization of required integrations and modifications.
• Propose modifications to our platform and processes to allow operational efficiency.
• Define success criteria and participate in acceptance testing.
• Work closely with the development teams and other operational delivery teams during the integration phase.

Here’s what you need to have and master to get the job

• Bachelor’s degree in software engineering, IT or equivalent experience.
• 2-5 years of experience in product ownership, functional analysis, business analysis or product management.
• Excellent English skills, both spoken and written.
• Experience within SaaS vendor or reseller ecosystem is considered an asset.
• Experience with Azure DevOps, Postman, Rest API's, SQL, Power BI, Copilot, Python, and/or Power Automate is considered an asset.
• You have an analytic mind and can put things in perspective to look at the big picture.
• You have a thirst for learning and a definite interest in the field of high technology.
• You value teamwork, you demonstrate leadership and exercise a positive influence on the work teams with which you collaborate.
• You are results-oriented and capable of proposing realistic but ambitious business strategies.
• You have a customer centric and business focused mindset and are comfortable having conversations with clients.
• You can work well with internal teams, including developers, engineers, architects, quality assurance, and operations.
• You ensure requirements are fully understood and that implementation plans match expectations.

Benefits Of Working At Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

• A friendly and diverse work culture with inclusion and equality at the heart of our actions
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds

A Flexible Total Compensation Offer

• A base salary ranging between 81 270$ and 116 100$ annually
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options
• A monthly home internet allowance

Considerable growth opportunities

• A career path with opportunities to learn and grow
• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

At Sherweb, we believe in pay transparency and fairness. The salary range provided is intended to give an indication of what you might expect for this role. However, we recognize that each candidate brings a unique set of skills and experiences. As such, the final compensation package will be tailored to reflect the specific qualifications and expertise of the chosen candidate, ensuring that we remain competitive and equitable in our offerings.

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.