Business Analyst (RQ11453) Community Services Cluster

Softline™ Technology Inc.; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Softline Technology Inc. seeks a seasoned Business Analyst to lead analysis for public sector clients, gathering and documenting business needs and advising on policies to promote consistent practices.

You will collaborate with SMEs, conduct JAD sessions, develop current- and future-state models, and ensure solutions meet accessibility, privacy, and UX requirements.

Qualifications

• Experience eliciting, analyzing, documenting, and validating requirements.
• Facilitate stakeholder interviews, workshops, JAD sessions, and requirements gathering activities.
• Document business processes, business rules, use cases, user stories, and acceptance criteria.
• Develop current-state (“As-Is”) and future-state (“To-Be”) process models.
• Identify business needs, process improvements, gaps, risks, and opportunities.
• Support business process re-engineering, transformation, and modernization initiatives.

Responsibilities

• Lead business analysis to document requirements for I&T projects.
• Develop strategies, business cases and cost-benefit analyses.
• Gather requirements via interviews, JAD sessions, and workshops.
• Create data and process models; ensure traceability.
• Monitor progress and report to management and stakeholders.
• Align with enterprise architecture and project management methodologies.

Skills

Requirements gathering

Stakeholder interviews

Business processes

Process modeling

Needs assessment

Process improvement

Communication

Stakeholder management

Risk management

Documentation

Tools

CASE tools

Microsoft Office

Visio

Azure DevOps

Jira

Job description

“CSC may exercise its option to extend the SOW beyond October 5, 2027, provided that the Master Service Agreement is extended. Any such extension shall be on the same terms, conditions, and covenants as those contained in the SOW.”

Responsibilities Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs. Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements. Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.

General Skills

Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined. Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc. Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up Experience developing strategies, preparing business cases and cost-benefit analysis Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope Awareness of emerging I&IT trends and technologies Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills A team player with a track record for meeting deadlines

Desirable Skills

Experience in the use of information retrieval packages Knowledge and understanding of Information Management principles, concepts, policies and practices Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping Experience in structured, object oriented and agile methodologies for user requirements Experience developing performance measures for business analysis evaluation and subsequent follow-up Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Experience Requirements

Functional Skills (35%)

• Demonstrates experience eliciting, analyzing, documenting, and validating business and system requirements.
• Demonstrates experience facilitating stakeholder interviews, workshops, JAD sessions, and requirements-gathering activities.
• Demonstrates experience documenting business processes, business rules, use cases, user stories, and acceptance criteria.
• Demonstrates experience developing current-state (“As-Is”) and future-state (“To-Be”) process models.
• Demonstrates ability to identify business needs, process improvements, gaps, risks, and opportunities.
• Demonstrates experience supporting business process re-engineering, transformation, and modernization initiatives.

Technical Skills (25%)

• Demonstrates proficiency with Microsoft Office Suite, Visio, Azure DevOps, Jira, or equivalent tools.
• Demonstrates experience working in Agile, Scrum, Waterfall, or hybrid delivery environments.
• Demonstrates experience creating process maps, workflow diagrams, and business models.
• Demonstrates understanding of application development lifecycles, testing, implementation, and change management.
• Demonstrates knowledge of UX principles, accessibility requirements, and service design methodologies.

Communication and Stakeholder Management Skills (35%)

• Demonstrates strong verbal, written, presentation, and facilitation skills.
• Demonstrates ability to communicate effectively with both technical and non-technical stakeholders.
• Demonstrates experience building consensus and managing stakeholder expectations.
• Demonstrates experience preparing business documentation, reports, presentations, and recommendations.
• Demonstrates strong organizational skills, including managing competing priorities and meeting deadlines.
• Demonstrates ability to identify and communicate risks, issues, dependencies, and impacts.

Public Sector Experience (5%)

• Demonstrated experience working with Subject Matter Experts (SMEs), especially in public sector environments.
• Familiar with accessibility (e.g., AODA), privacy, and UX design.
• Experience navigating complex organizational structures and approval chains.

Supplier Comments

Closing Date/Time: 2026-09-15, 12:00 p.m. EST

Max submission: 2 (Two)

5 days onsite

Must Have

• Demonstrates experience facilitating stakeholder interviews, workshops, JAD sessions, and requirements-gathering activities.
• Demonstrates experience developing current-state (“As-Is”) and future-state (“To-Be”) process models.