Business Analyst

Softline™ Technology Inc.; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Softline™ Technology Inc. is seeking a skilled Business Analyst to support IT projects onsite in Ontario. You will gather and document business requirements, collaborate with stakeholders, and translate needs into actionable IT specifications.

The role requires experience with agile methodologies, use case and data modeling, and effective communication. This position emphasizes collaboration, quality assurance, and delivering measurable business value.

Qualifications

• Proven experience in business analysis to support IT projects and requirements gathering.
• Ability to document business needs and translate them into technology specifications.
• Familiarity with JAD sessions, interviews, and mockups to elicit requirements.
• Experience with use case modeling, data modeling, process and data flow modelling, and business rules definitions.
• Knowledge of QA strategies, system and user acceptance testing approaches.

Responsibilities

• Provides a comprehensive range of I&T business analysis services for clients with diverse needs.
• Interacts with stakeholders to understand requirements and documents business needs.
• Prepares and advises on policies, processes, and standards for business analysis practices.
• Leads business analysis efforts to document requirements for IT solutions.
• Develops strategies, business cases, and cost-benefit analyses for initiatives.
• Conducts requirements gathering using interviews, surveys, and modeling techniques.
• Ensures traceability and performance measures for BA evaluations.

Skills

Business analysis

Requirements gathering

JAD sessions

Use case modeling

Data modeling

Agile methodologies

QA / Testing practices

Tools

CASE tools

Job description

NOTE:

Assignment Type

This position is listed as Onsite; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Extension/Amendment Attestation

Extensions are permitted only to the extent of unused contract days and/or remaining contract funds. No additional funds will be added beyond the maximum contract value, including any extension options set out in the original SOW.

Responsibilities:

• Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
• Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.
• Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.
• General Skills:
• Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined
• Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches
• Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies
• Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives
• Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc.
• Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects
• Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders
• Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up
• Experience developing strategies, preparing business cases and cost-benefit analysis
• Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement
• Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope
• Awareness of emerging I&IT trends and technologies
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
• A team player with a track record for meeting deadlines
• Desirable Skills:
• Experience in the use of information retrieval packages
• Knowledge and understanding of Information Management principles, concepts, policies and practices
• Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions
• Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping
• Experience in structured, object oriented and agile methodologies for user requirements
• Experience developing performance measures for business analysis evaluation and subsequent follow-up
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Experience Requirements

Technical Skills

• Demonstrated experience in business analysis to support systems
  development using a rules engine or business process automation platform
• Experience developing business models; use case models;
  conceptual and logical data models; process and data flow models; use
  case surveys; test cases; business rules definition and non-functional
  requirements definitions for assigned projects
• Demonstrated experience in projects using an agile development
  methodology

30

Business Analysis Skills

• Demonstrated experience leading and conducting business analysis
  to assess client’s business problems/opportunities and documenting
  business requirements
• Experience conducting policy and business analysis that can be
  accommodated within existing frameworks and IT solutions to minimize
  project time/cost implications
• Demonstrated experience applying business process
  transformation and re-engineering concepts to promote business
  improvements through alternative, cost effective service delivery
  approaches
• Demonstrated experience leading and conducting business analysis
  at varying levels of detail, appropriate to the project and phases of
  project, aligning with Enterprise Architecture and Gating Process
• Experience developing project approval documents, policy approval
  documents and regulation change materials and other supporting
  documentation needed for the project
• Demonstrated experience documenting requirements for business
  rule automation and workflow management solutions
• Experience developing and providing input to QA, system and user
  acceptance testing strategies, plans and scenarios
• Knowledge and understanding of policy development and analysis,
  business analysis and data analysis practices

35

Healthcare Experience

• Demonstrated
  experience in a health or clinical context
• Demonstrated
  experience supporting stakeholder engagement activities, particularly in
  a healthcare context
• Demonstrated
  experience with the privacy and security requirements of software
  development in a healthcare or clinical context
• Demonstrated
  experience in claim adjudication or pharmaceutical context

20

Communication Skills

• Strong verbal and written communication skills
• Strong interpersonal and negotiation skills
• Strong consulting skills to engage with all
  stakeholders
• A demonstrated team player with a track record for
  meeting deadlines
• Demonstrated leadership experience leading small and
  large teams, sub-groups, committees
• Demonstrated experience monitoring progress,
  resolving problems and reporting regularly to business and I&IT
  management decision-makers
• Demonstrated experience developing and/or supporting
  the development of training and communication materials in support of
  large system implementations.

15

Supplier Comments

Closing Date: 2026-09-14, 1:00 p.m.

Max. No. of Submission: 2 (two)

Onsite

Must Have:

• Demonstrated experience in business analysis to support systems development using a rules engine or business process automation platform
• Experience developing business models; use case models; conceptual and logical data models; process and data flow models; use case surveys; test cases; business rules definition and non-functional requirements definitions for assigned projects
• Demonstrated experience in projects using an agile development methodology
• Demonstrated experience leading and conducting business analysis to assess client’s business problems/opportunities and documenting business requirements