Business Analyst - Process Improvement

Socket.dev; Toronto; On-site; CAD 75,000 - 110,000; Full time

Job summary

Tiger Analytics in Toronto is seeking an experienced Business Analyst, Process Improvement to drive simplification of New Product Setup workflows within Appian. You will work with business stakeholders to identify pain points and translate them into practical improvements that scale across regions and ERPs.

The role emphasizes governance, field usage improvements, and collaboration with product owners to ensure changes are reflected in backlog and delivery plans.

Qualifications

• Bachelor’s degree or equivalent in business, operations, or related field.
• 5+ years’ experience in business process improvement or similar role.
• Experience simplifying workflows in complex environments.
• Experience working with multiple stakeholder groups to identify improvement opportunities.
• Experience in agile environments and requirements readiness.

Responsibilities

• Support future-state process design for NPS workstreams adopted by Appian
• Identify opportunities to simplify workflows and eliminate inefficient current-state process steps
• Drive field rationalization and improve field usage and governance across workstreams
• Develop recommendations to standardize processes across regions and ERPs where appropriate
• Partner with business stakeholders to understand current-state pain points and improvement opportunities
• Help document ways of working that support more consistent and scalable process execution
• Collaborate with product owners to ensure process improvements are reflected in backlog and delivery planning
• Support cross-functional working sessions to align on process changes and simplification opportunities
• Help reduce downstream rework by improving process clarity and consistency before development begins

Skills

Workflow optimization

Process improvement

Stakeholder facilitation

Data analysis

Requirements gathering

Agile experience

Documentation

Cross-functional collaboration

Governance

Education

Bachelor’s degree in Business, Operations, Supply Chain, Engineering, Information Systems, or a related field

Job description

Tiger Analytics is looking for experienced Data Analyst/Business Analyst to join our fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple Fortune 500 companies, enabling them to generate business value from data. Our business value and leadership has been recognized by various market research firms, including Forrester and Gartner. We are looking for top-notch talent as we continue to build the best global analytics consulting team in the world.

The Business Analyst, Process Improvement is responsible for improving and simplifying New Product Setup (NPS) workstreams within Appian. This role focuses on workflow simplification, field usage and governance, and standardization across regions and ERPs. The role partners closely with business stakeholders, product owners, and process owners to improve current-state processes within Appian. The role will initially focus on NPS and may expand to support additional processes over time.

Responsibilities:

• Support future-state process design for NPS workstreams adopted by Appian
• Identify opportunities to simplify workflows and eliminate inefficient current-state process steps
• Drive field rationalization and improve field usage and governance across workstreams
• Develop recommendations to standardize processes across regions and ERPs where appropriate
• Partner with business stakeholders to understand current-state pain points and improvement opportunities
• Help document ways of working that support more consistent and scalable process execution
• Collaborate with product owners to ensure process improvements are reflected in backlog and delivery planning
• Support cross-functional working sessions to align on process changes and simplification opportunities
• Help reduce downstream rework by improving process clarity and consistency before development begins

• Bachelor’s degree in Business, Operations, Supply Chain, Engineering, Information Systems, or a related field
• 5+ years’ experience in business process improvement, process design, operational transformation, or a similar role
• 5+ years’ experience simplifying workflows and improving business processes in complex environments
• Experience working across multiple stakeholder groups to identify pain points and translate them into practical process improvements
• Experience working in agile environments and supporting requirements readiness for iterative delivery
• Experience supporting cross-functional business process initiativespreferred
• Experience with regional or multi-ERP process standardizationpreferred
• Experience with master data, product setup, or enterprise workflow processes
• Familiarity with structured process improvement methodologies or continuous improvement practices

Skills:

• Workflow simplification and process improvement
• Field rationalization and field governance support
• Cross-functional facilitation and stakeholder coordination
• Process documentation and ways-of-working development
• Analytical problem solving
• Strong written and verbal communication
• Ability to identify inefficiencies and recommend practical improvements
• Ability to work effectively across business teams and operational functions
• Strong organizational and issue management skills

Significant career development opportunities exist as the company grows. The position offers a unique opportunity to be part of a small, fast-growing, challenging and entrepreneurial environment, with a high degree of individual responsibility.

Tiger Analytics provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, ancestry, marital status, protected veteran status, disability status, or any other basis as protected by federal, state, or local law.