Business Analyst - PRO Experience (1 Year Contract)

The Home Depot; Canada; On-site; CAD 62,000 - 70,000; Full time

Job summary

The Home Depot Canada is seeking a Business Analyst, Pro Experience to drive growth and continuous improvement across the Pro ecosystem including fulfilment, delivery, assortment and store enablement. You will translate business needs into requirements, support launches and resolve issues impacting stores and Pro customers.

You will analyze sales, inventory, and delivery data, develop SOPs, and support system testing and rollout readiness while collaborating with cross-functional partners to

Qualifications

• 2+ years of experience in business analysis, retail operations, fulfilment, supply chain, merchandising, project coordination or a related field.
• Bachelor’s degree or equivalent combination of education and relevant experience.
• Experience leading projects, workstreams or process-improvement initiatives in a cross-functional environment.
• Strong analytical capability, including experience extracting, validating and working with large data sets.
• Working knowledge of Microsoft 365, particularly Excel and PowerPoint; experience with data visualization, query or analytics tools such as Tableau, Power BI, SQL or Google BigQuery is an asset.
• AI literacy, including the responsible use of approved AI tools, validation of outputs and protection of confidential information.
• Experience translating business needs into requirements, process documentation, test scenarios and implementation support; Agile experience is an asset.
• Ability to manage competing priorities, organize detailed work and maintain follow-through across multiple stakeholders and timelines.
• Strong problem-solving skills with the ability to identify root causes, assess operational impacts and recommend practical solutions.
• Excellent written, verbal and presentation skills, with the ability to tailor communication for stores, business partners and senior leaders.
• Demonstrated ability to collaborate effectively, influence without authority and build productive relationships across functions.
• Strong customer focus, business acumen, action orientation, learning agility and results focus.

Responsibilities

• Coordinate cross-functional initiatives across Pro Experience and store teams.
• Develop workplans with owners, milestones, dependencies, risks and decisions required.
• Maintain momentum through structured follow-up, issue escalation and concise status updates for stakeholders and leadership.
• Support pilots, launches and process changes from discovery and requirements through testing, implementation and post-launch follow-up.
• Manage small to medium workstreams independently and contribute to larger cross-functional programs.
• Extract, validate and analyze sales, inventory, assortment, order, fulfilment and delivery data across SKU, store, market and time-period views.
• Evaluate assortment productivity and support recommendations for article additions, exits, replacements and inventory opportunities.
• Identify operational trends, exceptions and root causes, and translate findings into clear business implications and recommended actions.
• Build and maintain recurring and ad hoc reporting, dashboards, trackers and analytical tools that support field and leadership decisions.
• Use data to support large-order opportunities, inventory planning, delivery performance and continuous improvement.
• Coordinate FDC article onboarding through established assortment and master-data processes, including article validation, setup dependencies and readiness tracking.
• Partner with key teams to coordinate FDC assortment changes and inventory movement.
• Support stores and field teams with Pro orders by reviewing product availability, fulfilment options, substitutions, delivery requirements and order setup considerations.
• Investigate and help resolve order, inventory, article, delivery and system issues that may affect sales or the customer experience.
• Support FDC programs, delivery services and other Pro fulfilment initiatives as business priorities evolve.
• Support other Pro Experience initiatives and operational priorities as required.
• Develop clear, accurate and current SOPs, process guides, presentations, training materials, field communications and Viva Engage content.
• Translate system or process changes into practical instructions for store and field audiences.
• Support user acceptance testing, scenario validation, defect identification and rollout readiness for Pro and fulfilment-related enhancements.
• Gather feedback from stores and cross-functional partners and incorporate it into process improvements and launch plans.
• Present updates, analysis and recommendations to a wide range of audiences, including field leaders and senior leadership.

Skills

Business analysis

Retail operations

Supply chain

Project coordination

Data analysis

Excel

PowerPoint

Tableau

Power BI

SQL

AI literacy

Agile

Education

Bachelor’s degree

Tools

Tableau

Power BI

SQL

Google BigQuery

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

At The Home Depot, we empower our associates to grow their careers, unlock their potential, and make an impact where it matters most, for our customers, our business, and themselves.

Consider the following opportunity and continue to experience what it means to unleash your inner orange.

Position Purpose

The Business Analyst, Pro Experience supports the growth and continuous improvement of the Pro ecosystem across fulfilment, delivery, assortment, inventory and store enablement. The Analyst combines business analysis, project coordination and operational problem-solving to move initiatives from concept through implementation. Working with internal and external partners, the role identifies opportunities, translates business needs into requirements and processes, supports launches, and resolves issues affecting stores and Pro customers.

The role also supports day-to-day Pro operations by analyzing sales, inventory, order and delivery data; coordinating FDC assortment onboarding and exits; developing SOPs, communications and training materials; supporting system testing and rollout readiness; and helping stores navigate orders and fulfilment scenarios.

Major Tasks, Responsibilities and Key Accountabilities

Project Delivery and Cross-Functional Coordination (approximately 30%)

• Coordinate strategic and tactical initiatives across Pro Experience, Store Operations, Merchandising, Supply Chain, Inventory Planning and Replenishment, Technology, ecommerce, vendors and field partners.
• Develop practical workplans with clear owners, milestones, dependencies, risks and decisions required.
• Maintain momentum through structured follow-up, issue escalation and concise status updates for stakeholders and leadership.
• Support pilots, launches and process changes from discovery and requirements through testing, implementation and post-launch follow-up.
• Manage small to medium workstreams independently and contribute to larger cross-functional programs.

Analytics, Reporting and Business Insights (approximately 25%)

• Extract, validate and analyze sales, inventory, assortment, order, fulfilment and delivery data across SKU, store, market and time-period views.
• Evaluate assortment productivity and support recommendations for article additions, exits, replacements and inventory opportunities.
• Identify operational trends, exceptions and root causes, and translate findings into clear business implications and recommended actions.
• Build and maintain recurring and ad hoc reporting, dashboards, trackers and analytical tools that support field and leadership decisions.
• Use data to support large-order opportunities, inventory planning, delivery performance and continuous improvement.

FDC Assortment, Order and Operational Support (approximately 25%)

• Coordinate FDC article onboarding through established assortment and master-data processes, including article validation, setup dependencies and readiness tracking.
• Partner with key teams to coordinate FDC assortment changes and inventory movement.
• Support stores and field teams with Pro orders by reviewing product availability, fulfilment options, substitutions, delivery requirements and order setup considerations.
• Investigate and help resolve order, inventory, article, delivery and system issues that may affect sales or the customer experience.
• Support FDC programs, delivery services and other Pro fulfilment initiatives as business priorities evolve.
• Support other Pro Experience initiatives and operational priorities as required.

Process, Change and Store Enablement (approximately 20%)

• Develop clear, accurate and current SOPs, process guides, presentations, training materials, field communications and Viva Engage content.
• Translate system or process changes into practical instructions for store and field audiences.
• Support user acceptance testing, scenario validation, defect identification and rollout readiness for Pro and fulfilment-related enhancements.
• Gather feedback from stores and cross-functional partners and incorporate it into process improvements and launch plans.
• Present updates, analysis and recommendations to a wide range of audiences, including field leaders and senior leadership.

Knowledge, Skills, Abilities and Competencies

• 2+ years of experience in business analysis, retail operations, fulfilment, supply chain, merchandising, project coordination or a related field.
• Bachelor’s degree or equivalent combination of education and relevant experience.
• Experience leading projects, workstreams or process-improvement initiatives in a cross-functional environment.
• Strong analytical capability, including experience extracting, validating and working with large data sets.
• Working knowledge of Microsoft 365, particularly Excel and PowerPoint; experience with data visualization, query or analytics tools such as Tableau, Power BI, SQL or Google BigQuery is an asset.
• AI literacy, including the responsible use of approved AI tools, validation of outputs, protection of confidential information and sound judgement.
• Experience translating business needs into requirements, process documentation, test scenarios and implementation support; Agile experience is an asset.
• Ability to manage competing priorities, organize detailed work and maintain follow-through across multiple stakeholders and timelines.
• Strong problem-solving skills with the ability to identify root causes, assess operational impacts and recommend practical solutions.
• Excellent written, verbal and presentation skills, with the ability to tailor communication for stores, business partners and senior leaders.
• Demonstrated ability to collaborate effectively, influence without authority and build productive relationships across functions.
• Strong customer focus, business acumen, action orientation, learning agility and results focus.

The pay range for this position is between $62,200.00 - $70,100.00