Business Analyst - Operational Efficiency

Serefin; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in healthcare is looking for a strategic Business Analyst focused on operational efficiency to enhance case management operations. The ideal candidate will collaborate with cross-functional teams to identify inefficiencies and implement data-driven improvements. This remote position requires expertise in data analysis and process optimization within the healthcare sector.

Qualifications

• 3+ years of experience as a Business Analyst, Operations Analyst, or related role.
• Strong knowledge of healthcare policies like PHIPA, HIPAA.
• Experience with Lean or Six Sigma methodologies.

Responsibilities

• Analyze workflows and recommend improvements in case management.
• Translate business needs into technical requirements for IT.
• Monitor impacts of operational changes over time.

Skills

Data analysis

Process optimization

Healthcare systems knowledge

Analytical thinking

Stakeholder engagement

Education

Bachelor’s degree in Business or Health Administration

Master’s degree

Tools

Excel

SQL

Tableau

Power BI

Visio

Lucidchart

Job description

Business Analyst - Operational Efficiency

Department: Serefin Corporate

Employment Type: Full Time

Location: Remote

Description

Serefin is seeking a strategic and detail-oriented Business Analyst to lead initiatives that improve operational efficiency across our healthcare case management operations. This role requires a unique combination of data-driven insight, process optimization expertise, and healthcare industry understanding. You will work cross-functionally with operations, technology, and clinical teams to identify bottlenecks, streamline workflows, and implement measurable improvements in service delivery and resource utilization.

Key Responsibilities

• Analyze workflows, processes, and systems related to case management operations to identify inefficiencies and recommend improvements.
• Partner with operational leaders and case management teams to achieve KPIs and optimize performance dashboards.
• Interpret operational data to drive actionable insights.
• Map current state and future state processes, using Lean, Six Sigma, or other methodologies.
• Translate business needs into technical requirements and liaise with IT/tech teams on system enhancements or automation opportunities.
• Lead or support projects aimed at improving turnaround times, caseload distribution, client satisfaction, and compliance.
• Monitor the impact of changes over time.
• Prepare business cases for new initiatives, including ROI, resource requirements, and risk assessments.
• Remain current with trends in healthcare operations, digital health tools, and case management best practices.

Skills, Knowledge and Expertise

• Bachelor’s degree in Business, Health Administration, or a related field (Master’s degree an asset).
• 3+ years of experience as a Business Analyst, Operations Analyst, or related role; healthcare or case management experience strongly preferred.
• Strong working knowledge of healthcare systems, terminology, and regulations (e.g., PHIPA, HIPAA, EMRs, care pathways).
• Proficiency in data analysis tools (Excel, SQL, Tableau, Power BI) and process mapping tools (e.g., Visio, Lucidchart).
• Experience with Lean, Six Sigma, or similar methodologies preferred.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Strong analytical and critical thinking abilities with a continuous improvement mindset.