Business Analyst - Microsoft 365 & IP Telephony

Sapsol Technologies; Regina; On-site; CAD 80,000 - 100,000; Full time

Job summary

A technology solutions provider in Canada is seeking a Business Analyst to support enterprise collaboration and voice services across Microsoft 365 and hybrid IP telephony environments. The ideal candidate will translate business needs into clear requirements, lead governance and policy design, and partner with cross-functional teams to enable secure communications, especially in safety-critical power plant environments.

Qualifications

• Background education verification required.
• Experience managing Microsoft 365 configuration and lifecycle.
• Experience in industrial plant environments.

Responsibilities

• Lead M365 lifecycle and configuration across key apps.
• Design Microsoft Teams policies that scale enterprisewide.
• Support user adoption and business operations in hybrid IP telephony.

Skills

Managing Microsoft 365 configuration

Designing Teams policies

Building Conditional Access user stories

Crossfunctional troubleshooting

Education

Postsecondary education (e.g. BA)

Tools

Microsoft 365

Cisco Contact Centre

SmartTAP

Job description

Overview

Description

Were seeking a Business Analyst to support enterprise collaboration and voice services across Microsoft 365 and hybrid IP telephony environments. Youll translate business needs into clear requirements lead governance and policy design and partner with crossfunctional teams to enable secure reliable communicationsespecially in safetycritical power plant environments.

This work contributes directly to SaskPowers mission of reliable and affordable power and aligns with our values of safety openness collaboration and accountability.

What youll do (Key Responsibilities)

• Lead M365 lifecycle & configuration across key apps; establish and maintain governance policies and standards.
• Design and recommend Microsoft Teams policies (custom policies channel structures permissions) that scale enterprisewide.
• Develop Conditional Access user stories / use cases test scenarios and provide results / feedback to stakeholders.
• Support user adoption and business operations in a hybrid IP telephony environment (e.g. SmartTAP recording Cisco Jabber Cisco Contact Centre room devices from Cisco Lenovo Logitech).
• Provide business support and analysis for IP telephony in power plant settings ensuring high availability and compliance with safetycritical communication protocols.
• Contribute to the design / oversight of call group configurations and emergency call routing aligned with controlroom requirements and plant safety procedures.
• Partner with IT and vendors to configure / maintain Cisco Contact Centre solutions (routing logic skill groups queue management).
• Participate in SmartTAP rollout and vendor evaluation ensuring compliance with call recording policies and regulations.
• Serve as a liaison between technical teams and business users for M365 feature enablement and change adoption.

Core Deliverables

• Requirements documentation (detailed business and technical requirements for network / collab / telephony initiatives).
• Solution designs & specifications in collaboration with Solution Architects and adjacent technical teams.

What youll bring (Qualifications)

Education & Clearance

• Related postsecondary education (e.g. BA or equivalent) and relevant training / certifications. Background / education verification required; additional risk assessments may apply per project needs.

Must have Experience

Skill

Years of Experience

Level of Experience

Details / Examples

please explain your proficiency provide technical details and / or examples)

• Managing Microsoft 365 configuration and lifecycle; drafting and maintaining M365 governance.
• Designing Teams policies channel structures and permissions.
• Building Conditional Access user stories / use cases and executing test scenarios.
• Supporting business operations and user adoption across hybrid IP telephony ( SmartTAP Cisco Jabber Cisco Contact Centre room devices from Cisco / Lenovo / Logitech ).
• Business analysis for IP telephony in industrial / plant environments with strict safety and reliability demands.
• Crossfunctional troubleshooting & optimization of IP phone configurations at scale balancing performance user needs and regulatory compliance.

Nice to have

• Hands-on with call recording compliance and emergency call routing in controlroom contexts.
• Experience implementing or tuning Cisco Contact Centre (skill groups queues).

Certifications : Microsoft 365 Teams (e.g. Administrator Associate) Cisco Collaboration / Voice ITIL (industry standard assets for this scope).

Key Skills

Catalyst, ACL, NAT, Radius, Snmp, Access Control, Tacacs+, Visio, Wireshark, Network Problems, Setup, UNIX, SSL, STP, VTP

Employment Type : Contract

Experience : years

Vacancy : 1