Business Analyst, Microsoft 365

MNP; Markham; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Generous base pay

Vacation time

4 paid personal days

4% pension matching

Bonus programs

Flexible benefits

Mental health resources

Perks and discounts

Professional development assistance

MNP University

Dress For Your Day environment

Social events

Job summary

MNP in Canada is seeking a Business Analyst to strengthen its Digital Solutions practice. You will lead projects, engage clients, and translate insights into actionable recommendations that drive growth and efficiency.

The role emphasizes requirements gathering, Agile SCRUM, QA support, and stakeholder collaboration across Microsoft Dynamics 365 technology and CRM landscapes.

Qualifications

• Must have excellent communication and people skills with clients and technical contacts.

Responsibilities

• Lead projects and client engagements, defining roles, deliverables and deadlines.
• Lead workshops, interviews and Agile events to craft requirements and user stories.
• Support QA activities and validate test strategies and suites.
• Collaborate with DevOps and business teams to ensure alignment of solutions with client goals.

Skills

Communication

Consulting background

Project management

Agile SCRUM

DevOps

Software testing

Stakeholder management

Education

Bachelor's degree in business, CS, or communications

Tools

Azure DevOps

Microsoft Dynamics 365

Job description

What do you think of when you hear the name MNP? We are more than a prominent consulting firm in tax and accounting, we are redefining how organizations succeed in the digital age by bridging strategic vision, technical innovation, and operational execution to deliver transformative results.

Make an impact as we strengthen our Digital Solutions practice with a Business Analyst. This diverse team of tech-savvy problem solvers has expertise and delivery depth across customer platforms, applied data & analytics, applications & cloud and business platforms solutions. Regardless of the underpinning technology, our team members understand clients’ unique needs and embrace the possibilities that technology brings to an evolving business landscape. Customer preferences are evolving at a rapid pace. As a trusted advisor you will design to meet those needs, engage customers in expected as well as new ways, gather, secure and organize meaningful insights, translating them into meaningful action, an incredible client experience, improved sustainability and optimized performance while reducing costs and enhancing growth.

At MNP, you will work alongside a collaborative team of creative thinkers and problem-solvers. You will gain hands-on experience, tackle meaningful challenges, and grow your skills in an environment where your voice is valued, and your development is a priority. If you are ready to accelerate your career and make a lasting impact, this is where your journey begins.

Responsibilities

Project and Client leadership

• Establish yourself as a project trusted advisor by fully understanding the client’s business and supporting processes
• Collaborate with the client project team to establish roles and responsibilities, risk areas, deliverables and deadlines
• Collaborate and guide the client business area to ensure scope containment, timelines , and targets, adjusting where necessary
• Fulfill project management and coordination role, tracking project budgets, deliverables and scope
• Organize and coordinate stakeholder engagement
• Facilitate and run effective meetings
• Participate in challenging and often unique engagements with clients, bringing your experience with senior business and technology leaders to these discussions
• Leverage your experience, strong listening skills and critical thinking capabilities to formulate impactful client recommendations
• Engage business stakeholders and write formal documentation such as business user stories, requirements definition specifications, functional design documents, project glossaries, non-functional requirements specifications and communication plans

Business Analysis

• Lead workshops, interviews, and Agile Scrum events to help craft requirements and user stories
• Business process modelling of the current and desired future state
• Requirement analysis, defining all types of requirements to define the business need
• Requirements management (within Azure DevOps) and prioritization of project backlog
• Preparing correspondence, technical reports, and dashboards,
• Conducting detailed research, interpretation, and analysis of the data gathered,
• Analyze Risk and Benefits Realization frameworks, and perform cost-benefit analysis, and
• Supporting the design, development, formatting, and proofreading of the resultant reports, test strategies, test suites & cases, document deliverables, and presentations

Agile Scrum Master

• Facilitate daily scrums as per Agile Scrum methods
• Perpetuate the Agile Mindset to fail fast, fail inexpensively, learn, and pivot
• Lead and present Sprint retrospectives and Sprint demos
• Support and coach the client product owner as necessary
• Facilitate the removal of roadblocks for the DevTeam

Support Quality Assurance Activities

• Help create and validate test strategy and test suites, ensuring alignment and traceability to all project user stories and project backlog items
• Assisting clients by performing walk‑through sessions, to validate defects and fixes

Skills and Experience

• Must have amazing communication and people skills, with the ability to communicate to end-clients and technical contacts (verbal, written, presentation)
• Background in consulting, preferable in technology, case management and customer relationship management (CRM) (preferably in Microsoft Dynamics 365 platform)
• Possess a bachelor’s degree, ideally in business, computer science, communications or other related field
• Demonstratable experience in project management, business analysis, systems analysis, assessments, records management, system implementation or managed services.
• Applicable designation/certifications (e.g. PMP, CBAP, ITIL, TOGAF, Prosci) are considered an asset
• Demonstrated project management and organizational skills
• Experience in Agile SCRUM software development and DevOps
• Software testing/quality assurance

MY REWARDS @ MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office.

• generous base pay
• vacation time
• 4 paid personal days
• a group pension plan with 4% matching
• voluntary savings products
• bonus programs
• flexible benefits
• mental health resources
• exclusive access to perks and discounts
• professional development assistance
• MNP University
• a flexible ‘Dress For Your Day’ environment
• firm sponsored social events

This is a current opportunity with an ideal hiring range of between $60,000 to $75,000 depending on skills and experience level.

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!