Business Analyst, Member Engagement

Manulife Financial; Toronto; Hybrid; CAD 74,000 - 123,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Mental health support

Pension plan

Paid time off

Job summary

Manulife Financial in Toronto seeks a detail-oriented Business Analyst to dive into member experiences, uncover issues, and drive improvements with data-driven insights. You will become a subject matter expert on business processes and systems to optimize performance.

The role emphasizes collaboration with cross-functional teams, creating meaningful reports and KPIs, and delivering actionable recommendations to enhance digital strategies. Hybrid work in Toronto is offered.

Qualifications

• 3-5+ years of relevant experience as a Business Analyst or Data Analyst.
• Strong analytical skills and ability to interpret complex data sets.
• Experience with analytics tools like Adobe Analytics/Power BI or equivalent.
• Self-starter who engages stakeholders in a complex environment.
• University degree; MBA or business education preferred.
• Experience with digital health businesses, services, platforms and assets.
• Ability to translate technical issues into clear concepts and build relationships.

Responsibilities

• Exploration and Business Insight: investigate issues, analyze data, and communicate findings to drive decisions.
• Performance Analysis and Reporting: develop reports and KPIs; identify breakages or inefficiencies.
• Collaborate with cross-functional teams to become subject matter expert on processes and systems.
• Provide actionable insights to optimize digital member experience and performance.

Skills

Analytical skills

Data interpretation

Self-starter

Stakeholder communication

Cross-functional collaboration

Influence across org

Education

University degree

MBA or business education asset

Tools

Adobe Analytics

Power BI

Excel

Job description

We are seeking a detail-oriented and analytical Business Analyst to join our team. The Member Engagement, Business Analyst will be responsible for digging deep into the member experience to uncover business issues and drive improvements. They will become subject matter expert, playing a critical role in understanding our current business environment and optimizing performance through data-driven insights. The ideal candidate will be proactive, curious, and eager to make a significant impact on our business strategies and outcomes.

Position Responsibilities:

• Exploration and Business Insight (70%)
  • Conduct thorough investigations and in-depth research to understand current business issues and challenges.
  • Analyze data to identify patterns, anomalies, and areas of concern.
  • Collaborate with cross-functional teams to become subject matter expert on business processes and systems.
  • Document and communicate findings to stakeholders to drive informed decision-making.
• Performance Analysis and Reporting (30%)
  • Develop and maintain comprehensive reports to track ongoing performance metrics and KPIs.
  • Conduct regular analyses to identify breakages or inefficiencies in digital member experience.
  • Provide actionable insights and recommendations to optimize business performance and enhance digital strategies.
  • Work closely with technical teams to ensure data accuracy and integrity in reporting.

Required Qualifications:

• 3-5+ years of relevant experience as a Business Analyst, Data Analyst, or in a similar role.
• Strong analytical skills with the ability to interpret complex data sets.
• Experience with Analytics tools like Adobe Analytics, Power BI or equivalent
• Self-starter who can proactively work with stakeholders to navigate a complex environment
• University degree. MBA or other business-oriented education would be an asset
• Experience with digital health businesses, services, platforms and / or assets
• Strong ability to rapidly gather, structure, and present data analysis with experience working with data science teams to derive actionable results
• Strong communication skills, including ability to translate complex technical issues into fundamental concepts
• Strong relationship-building skills to build effective working relationships with Segment and business unit leaders
• Highly developed financial acumen and business orientation
• Ability to influence across all lines of business and at all levels within the Company.
• Adaptability to respond to changing priorities.
• Flexibility to manage multiple and competing priorities.
• Work well under pressure.
• High level of self-motivation and keen sense of 'owning' and delivering on project deliverables.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
• If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.