Business Analyst, IT PMO

SHN Scarborough Health Network; Toronto; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

Pension plan

Tuition Assistance

Job summary

Scarborough Health Network (SHN) is seeking a Business Analyst, IT PMO to support digital, IT and clinical transformation initiatives across SHN. You will partner with Senior Project Managers, clinical programs, and corporate stakeholders to translate business needs into actionable requirements that ensure safe, effective solutions aligned with workflows and privacy standards.

The BA will lead requirements elicitation, develop artefacts, and support go-live readiness while collaborating across

Qualifications

• Minimum 3–5 years of business analysis experience.
• Experience gathering and documenting complex requirements from multiple stakeholders.
• Experience supporting IT, clinical systems (e.g., EMR/Epic) or digital transformation initiatives.
• Commitment to diversity, equity and inclusion in the workplace.

Responsibilities

• Lead elicitation, documentation and validation of business, clinical and technical requirements.
• Develop clear, structured artefacts to support design, procurement and delivery.
• Ensure requirements reflect safety, privacy and security principles.
• Analyze current workflows and identify optimization opportunities.
• Document future-state processes aligned with digital solutions and priorities.
• Support business process redesign with clinical and operational stakeholders.
• Maintain up-to-date enterprise and business architectures with new IT initiatives.
• Act as a bridge between business users and technical teams for fit-for-purpose solutions.
• Assist with planning, execution and go-live readiness activities.
• Contribute to governance, audits and documentation standards.

Skills

Business analysis

Stakeholder elicitation

Requirements documentation

EMR/Epic experience

Digital transformation

Interpersonal skills

Education

Bachelor's degree

Job description

Job Details

Job Number: JR106229 Job Title: Business Analyst, IT PMO Union: Union: Job Category: Professional Hospital Location: Centenary Site Job Type: Permanent, Full time Number of Positions: 1 Minimum - Maximum Hourly Rate: $46.876 - $54.342 Hours: Days, Afternoons

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada's Most Admired Corporate Cultures for 2023 - 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca

Position Summary

Reporting to the Director, IT PMO, the Business Analyst (BA) plays a critical role in supporting the delivery of digital, IT, and clinical transformation initiatives across Scarborough Health Network (SHN). As part of the IT PMO account management model, the Business Analyst partners closely with Senior Project Managers, clinical programs, and corporate stakeholders to understand, analyze, and translate business and clinical needs into clear, actionable requirements. The role ensures that solutions are designed and implemented in a way that is safe, effective, and aligned with operational workflows, privacy, and cybersecurity standards.

Key Responsibilities

• Lead the elicitation, documentation, and validation of business, clinical, and technical requirements.
• Develop clear, complete, and structured requirements artefacts to support solution design, procurement, and delivery.
• Ensure requirements reflect clinical safety, operational continuity, and privacy/security-by-design principles.
• Analyze current-state workflows and identify opportunities for optimization and transformation.
• Document future-state processes aligned with digital solutions and organizational priorities.
• Support business process redesign initiatives in partnership with clinical and operational stakeholder.
• Ensure the enterprise architecture and business architecture are up-to-date on regular basis with every new IT initiative implemented.
• Serve as a key partner to assigned departments and programs under the PMO account model.
• Build strong relationships with clinical leaders, operational teams, and corporate stakeholders.
• Act as a bridge between business users and technical teams to ensure solutions are fit-for-purpose.
• Complete weekly rounding with leaders and staff of assigned corporate departments and units to ensure all IT related issues and requests are ticketed, logged, and updated.
• Support Senior Project Managers in planning, execution, and implementation activities.
• Contribute to project deliverables including business cases, functional specifications, and testing documentation.
• Participate in solution validation, user acceptance testing (UAT), and go-live readiness activities.
• Ensure all requirements and documentation align with SHN PMO standards and governance processes.
• Support compliance with IT governance bodies (CPRC, ASRB, CAB) where applicable.
• Maintain documentation to support auditability, traceability, and lifecycle management.
• Promote standardized templates, tools, and documentation practices across the PMO.
• Contribute to continuous improvement of PMO processes, tools, and methodologies.
• Support knowledge transfer and documentation to ensure sustainability of solutions.

Requirements

• Undergraduate degree in Health, Business, Information Technology, or related field (required).
• Minimum 3–5 years of experience in business analysis, preferably in IT or digital health environments.
• Demonstrated experience gathering and documenting complex requirements across multiple stakeholders.
• Strong understanding of business analysis practices, methodologies, and tools.
• Experience supporting IT, clinical systems (e.g., EMR/Epic), or digital transformation initiatives considered an asset.
• Excellent work performance and attendance record.
• Understands the importance of and demonstrates commitment to fostering a culture of diversity, equity, and inclusion.
• Commitment to advancing equity, accessibility, and patient-centered care through digital innovation.
• Demonstrated ability to model integrity, resilience, and adaptability in a rapidly evolving digital health environment.
• Demonstrated ability to develop and influence relationships at all levels, with strong interpersonal and negotiation skills.
• Strong team engagement, facilitation, and coaching skills to build team morale and improve culture.
• Demonstrated experience leading large-scale transformation and change initiatives.

Accommodation and Diversity Statement

Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity.

SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Benefits

• Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
• Comprehensive insured benefits package including health and dental benefits
• New Graduate Initiative Enroute Program
• Critical Care Sponsorship Program
• Employee Discount and Incentive Programs
• Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding
• Recognition events
• Leadership Development and Learning Programs
• Tuition Assistance Program

Company Culture & Awards

At Scarborough Health Network (SHN), our people are our greatest asset. They come from all over the world and bring diverse perspectives to enhance the compassionate and innovative care we provide our patients and their loved ones.

We celebrate what makes people unique and believe that a safe, fulfilling and balanced work environment is just the start.

We recognize and reward our teams, prioritize access to continuing education and create meaningful opportunities for growth and development. At SHN, you can enhance your career while by opening doors to new experiences and possibilities within our vibrant and inclusive community.

We are proud to be an inclusive, equitable and accessible workplace, where everyone feels valued, respected, supported, and has a rich sense of belonging through our organizational drive to build and sustain an exceptional work environment where healthcare professionals can flourish both personally and professionally.

SHN is proud to be named one of Greater Toronto’s Top 2026 Employers by Mediacorp Canada Inc., the organization behind the prestigious Canada’s Top 100 Employers project. This honour celebrates organizations that create exceptional workplaces, and we are thrilled to be among them.

We are a culture that empowers and inspires. This means everyone feels welcomed, respected, supported and valued and able to fully participate in the workplace. We are doing this through by creating awareness, providing education resources, empowering staff-led Communities of Inclusion, and providing growth and career opportunities.

We are proud to offer mentorship programs to encourage collaboration and to support international employees, and our EnRoute training and career advancement programs designed to provide hands‑on experience to fast‑track certifications and placements in different care units.

We are always in search of individuals with unique strengths to enhance the world‑class care we provide to our patients within a welcoming environment.

Experience what makes us one of Greater Toronto’s Top Employers and an affiliated teaching hospital of the University of Toronto.