Business Analyst, Information Technology

County of Essex; Windsor; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established municipal government organization is seeking a Business Analyst to enhance workflows and optimize processes. This role involves collaborating with stakeholders to gather requirements, design solutions, and implement changes that align with organizational goals. The ideal candidate will have a strong background in business analysis, process mapping, and communication skills. Join a vibrant team dedicated to improving services for a diverse community, all while enjoying the benefits of working in one of Canada's most picturesque regions. If you have a passion for technology-driven solutions and making a difference, this opportunity is for you.

Benefits

Comprehensive benefits

Professional development opportunities

Defined benefit pension plan

Qualifications

• Minimum of 3 years of experience as a Business Analyst in an IT environment.
• Proven experience with process mapping and improvement methodologies.

Responsibilities

• Collaborate with stakeholders to understand business needs and objectives.
• Analyze and model current business processes using tools like flowcharts.

Skills

Requirements Gathering

Process Mapping

Documentation

Solution Design

Testing and QA

Change Management

Communication Skills

Analytical Skills

Project Management

Education

College diploma or university degree in Business Administration

Certified Business Analysis Professional (CBAP)

Project Management Professional (PMP)

Tools

BPMN

Agile methodologies

Waterfall methodologies

Job description

Business Analyst, Information Technology

Department:Information Technology
Position Type:Full-time (35 hrs./week)
Location:Essex, Ontario
Posting #:COE-15-25
Opening Date: April 29, 2025
Internal Closing Date: May 7, 2025
Closing Date: May 18, 2025

Role Snapshot (Our Elevator Pitch!)

Are you a strategic thinker who excels at identifying business needs and delivering technology-driven solutions? Do you thrive on optimizing workflows and improving business processes? The County of Essex is looking for a Business Analyst to work closely with stakeholders, IT teams, and leadership to ensure technology solutions align with organizational goals. If you're ready to make an impact, we invite you to join our team.

Why Work With Us?

The County, as we like to call ourselves, is an upper-tier municipal government organization, providing programs and services to approximately 193,000 residents within the Essex County region and some shared services to approximately 422,000 within the Windsor-Essex region.

We operate in Canada’s warmest and southernmost County, surrounded on three sides by water and blessed with unrivalled opportunities for boating, fishing, cycling, golfing and other recreational pursuits. One of Ontario’s best-kept secrets, the County offers an affordable mix of urban and rural living with easy access to world-class amenities and schools. We are located next to the urban center of Windsor and just minutes from downtown Detroit. With comprehensive benefits, professional developmentopportunities, and a culture built on respect and inclusivity, we are proud to support our people in achieving their goals.

Key Responsibilities

As the Business Analyst, you will be responsible for:

1. Requirements Gathering and Analysis
   • Collaborate with stakeholders to understand business needs and objectives
   • Elicit, document, and analyze business requirements to ensure alignment with organizational goals
2. Process Mapping and Improvement
   • Analyze and model current business processes using tools like flowcharts or BPMN diagrams
   • Identify areas for optimization and recommend improved processes to enhance efficiency
3. Documentation and Communication
   • Develop functional specifications, process flows, use cases, and business rules.
   • Communicate findings, recommendations, and requirements to stakeholders and technical teams
4. Solution Design and Evaluation
   • Work with IT teams to design technical solutions that meet business requirements
   • Evaluate and propose enhancements to systems and workflows to support business strategies
5. Testing and Quality Assurance
   • Develop and execute test plans to ensure solutions meet requirements.
   • Collaborate with QA teams to identify defects and verify that changes do not negatively impact existing processes
6. Change Management and Training Support
   • Assist in implementing changes by coordinating with teams and facilitating user training
   • Provide support during transitions to new systems or processes, ensuring stakeholders understand the impact

What You Bring

Education:

• College diploma or university degree in Business Administration, Computer Science, Engineering, Finance, or Information Systems
• Certified Business Analysis Professional (CBAP), Certification of Competency in Business Analysis (CCBA), Project Management Professional (PMP)

Experience and Expertise:

• Minimum of 3 years of experience as a Business Analyst in an IT environment.
• Experience working with business stakeholders to gather requirements, design solutions, and implement changes in a technology-driven context
• Proven experience with process mapping and improvement methodologies (e.g., BPMN, Lean, Six Sigma) is an asset

Skills and Abilities:

• Strong understanding of core business processes and operations
• Proven expertise in business and technical requirements analysis, elicitation, modelling, and verification
• Experience in overseeing the design, development, and implementation of software, hardware, and system solutions
• Ability to create detailed, consistent requirements specifications in both technical and user-friendly language
• Proficiency in applying statistical and research methods to systems and processes
• Strong project management skills, including knowledge of Agile and Waterfall methodologies.
• Understanding of software development life cycle (SDLC)
• Exceptional communication skills with the ability to explain technical concepts to non-technical stakeholders
• Excellent analytical, problem-solving, and creative thinking abilities
• High attention to detail and a logical, efficient approach to work
• Ability to work independently and as part of a collaborative team

Other Requirements:

• Must possess and maintain a valid Class “G” Ontario driver’s license and have access to a personal vehicle for work-related travel within Windsor and/or the County of Essex
• Must provide a Ministry of Transportation Driver Abstract (Uncertified)
• Must provide a Police Information Check (PIC) document
• Availability to work weekends and afternoon/night shifts as required

What We Are Offering

As a CUPE 2974.1 position, this role is on Band 11 with a starting hourly rate of $35.71 is just the beginning. The benefit package is second to none, and the defined benefit plan of the Ontario Municipal Employees Retirement System (O.M.E.R.S.) is a pension system sought by many.

The Application Journey (External Candidates)

Your journey starts here. Submit your application online at the Career Opportunities section of our website at www.countyofessex.ca by May 18, 2025. If selected, you will be contacted by our HR team to participate in our hiring process.

We believe in a thoughtful and transparent hiring process designed to identify the best candidate for the role while allowing you to learn about us. Here’s what you can expect:

1. Application Submission
Submit your application, including a tailored resume and cover letter, through our online portal by May 18, 2025. Be sure to highlight your experience in communications and employee engagement and your passion for enhancing workplace culture.

2. Initial Screening
Our hiring team will review applications to shortlist candidates whose skills, qualifications, and experience closely match the role’s requirements.

3. Phone Interview
Shortlisted candidates will participate in a 15-minute phone interview to discuss their background, interest in the role, and alignment with our organizational culture.

4. Comprehensive Interview Panel
Selected candidates will be invited to a panel interview. This stage will focus on your experience with:

• Business analysis expertise and experience
• Process improvement skills
• Communication and stakeholder engagement abilities

The panel will include representatives from Information Technology, HR, and the organization to ensure a holistic evaluation.

5. Offer and Onboarding
If selected, you’ll receive a formal offer outlining the terms of employment. Upon acceptance, our onboarding team will work with you to ensure a smooth transition, including introductions to your team, access to tools and systems, and a comprehensive overview of your first 90 days.

EWSWA embraces diversity and inclusion in our workforce and workplace. EWSWA is committed to building inclusive teams and an equitable environment for people to be themselves. All qualified candidates are encouraged to apply as EWSWA will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.

The County of Essex assists with the recruitment process and administers Human Resource functions on behalf of EWSWA. Please notify the County of Essex of any accommodations through [e-mail]. Information received relating to accommodation will be addressed confidentially. This information can be made available in alternate formats upon request.

Personal information is collected in accordance with the Municipal Freedom of Information and Protection of Privacy Act and will be used for the purpose of this employment opportunity only.