Business Analyst & Implementation Coordinator

University of Toronto; Toronto; On-site; CAD 91,000 - 118,000; Full time

Job summary

A leading educational institution in Toronto is seeking a Business Analyst & Implementation Coordinator to collaborate on IT solutions for the Faculty of Medicine. The successful candidate will gather and document requirements, coordinate technical project implementations, and train users on new IT systems. Essential qualifications include a Bachelor's degree and a minimum of five years in a similar role, ideally within higher education or healthcare settings. This full-time position offers a competitive salary and promotes diversity and inclusion in its hiring practices.

Qualifications

• Minimum five years' experience in a Business Analyst role.
• Experience in a higher education or healthcare environment.
• Proven ability to translate business requirements into IT specifications.

Responsibilities

• Gather and document business requirements from departments.
• Coordinate technical project implementations.
• Train end-users on IT systems and processes.

Skills

Business analysis

Technical documentation

Agile project management

Communication

System improvements

IT training

Office365 proficiency

Education

Bachelor's Degree in Information Studies or Computer Science

Tools

Jira

Asana

Azure DevOps

Microsoft Office

Job description

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Business Analyst & Implementation Coordinator

Date Posted: 08/05/2025
Req ID: 44625
Faculty/Division: Temerty Faculty of Medicine
Department: MedIT
Campus:St. George (Downtown Toronto)
Position Number: 00058451

Description:

About us:

Home to over 40 departments and institutes, the University of Toronto's Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.

Your opportunity:

MedIT provides information technology support for the Temerty Faculty of Medicine. Our mission is to partner and collaborate with clients, University, and third parties to determine value based, sustainable technology solutions that enable the Faculty to achieve its academic mission.

Working closely with the Associate Director, Service Delivery, the Business Analyst & Implementation Coordinator will be responsible for gathering and analyzing business requirements/requests from numerous departments within Temerty Medicine. Subsequently, you will translate client requirements into IT specifications and coordinate the implementation of technical projects across Temerty Medicine, including developing and varying user stories and acceptance criteria, and delivering system training to various user groups. You will work collaboratively with a team of technical specialists to ensure the efficient, effective, and secure use of resources while contributing to and supporting solutions provided by MedIT.

Your responsibilities will include:

• Gathering, analyzing and documenting business requirements and technical needs from departments and translating business them into IT specifications
• Collaborating with internal teams, product owners, and stakeholders to develop user stories and tasks, while facilitating Agile meetings to ensure the successful implementation and delivery of complex projects.
• Developing and revising business methods that support administrative workflows including planning the implementation of new business system processes
• Coordinating implementation of technical projects including ensuring that budget, deadlines, standards, project schedules, and scope are met
• Implementing change management strategies of new business sytem processes including supporting the preparation of documentation and writing complex specifications
• Training end-users on procedures and the use of supported IT systems and drafting/editing training content
• Advising clients and technical subject matter experts onbest practice for documenting system requirements
• Analyzing the effectiveness and efficiency of existing systems and developing technical solutions for systems improvements

Essential Qualifications:

• Bachelor's Degree in Information Studies, Computer Science or acceptable combination of equivalent experience.
• Minimum five (5) years' of experience in a Business Analyst or similar position, ideally in a higher education and/or healthcare environment
• Demonstrated experience gathering, analyzing, and documenting business requirements and technical needs from departments
• Demonstrated experience with translating complex business requirements into IT specifications
• Demonstrated experience implementing change management strategies of new business system processes, including supporting the preparation of documentation and writing complex specifications
• Demonstrated experience with developing and revising business methods to support administrative workflows
• Demonstrated experience with implementing technical projects and business system processes
• Experience developing and delivering training on the use of new IT systems for end-users of varying technical accumen
• Effective written, oral, interpersonal and relationship building skills, particularly with internal stakeholders
• Strong computer skills in the Office365 platform with MS Office; proficient with OneDrive and Teams.
• Proven experience in managing Agile teams and using Agile tools such as Jira, Asana, or Azure DevOps

Assets (Nonessential):

• Certifications such as AgilePM, Scrum Master, ITIL, PMP, CBAP, CSM, CSPO, Lean Six Sigma, and CCMP
• Work experience in a university, government, or healthcare setting would be considered an asset

To be successful in this role you will be:

• Articulate
• Multi-tasker
• Organized
• Perceptive
• Responsible

Closing Date: 08/19/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 -- $91,677. with an annual step progression to a maximum of $117,242. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Sharon Hung

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please seehttp://uoft.me/UP .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please [e-mail] .