Business Analyst II

Intello Technologies Inc.; Toronto; Remote; CAD 64,000 - 96,000; Full time

Job summary

A health tech solutions company in Toronto seeks a motivated individual to manage project implementations for health record platforms. This role involves training services and optimizing client experiences in a collaborative environment. Ideal candidates possess strong communication skills, bilingual abilities, and a willingness to work remotely with occasional travel across Canada.

Benefits

Comprehensive total rewards package

Flexible benefits plan

Generous company matched pension program

Career growth opportunities

Qualifications

• Work experience in medical environment (asset).
• Familiarity with our CHR or Medesync products (asset).
• Advanced knowledge of English is required.

Responsibilities

• Manage client project implementations for the Collaborative Health Record and Medesync.
• Provide diverse training services including virtual group sessions.
• Optimize configurations and workflows for medical practices.
• Resolve challenges quickly to maintain project progress.

Skills

Bilingual oral and written (French/English)

Excellent communication skills

Strong organizational skills

Change management

Education

3 to 5 years of experience in a related field

Tools

Google Suite

Salesforce

JIRA

Confluence

Slack

Job description

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Create exceptional experiences for our clients.

Our team and what we will accomplish together

Join the TELUS Health Payer and Provider Solutions team and contribute to the growth of our team specialized in Electronic Medical Record (EMR) implementations. This position is part of a team collaborating on the implementation of our Collaborative Health Record (CHR) and Medesync Electronic Medical Record (EMR) platforms. We are looking for a motivated and autonomous person with an engaging style, who places our clients' needs at the heart of their priorities and knows how to create a personalized experience with each interaction.

In this role, you will develop strategic partnerships with various internal and external stakeholders. You will need to demonstrate your ability to quickly build strong relationships across the organization and with our clientele, while contributing to a collaborative work environment focused on excellence.

If you enjoy working within a close-knit team where your knowledge and experience are valued and developed, this position is for you!

What you will do

• Manage client project implementations for the Collaborative Health Record (CHR) and Medesync (EMR) by collaborating with internal and external stakeholders to ensure successful configuration, implementation, and project launch
• Provide diverse training services including facilitating virtual group sessions, individual meetings, webinar facilitation, and creating educational content for new implementations and existing clinics
• Master the CHR and Medesync systems to optimize configurations and workflows, enabling providers and their teams to maximize the efficiency of their medical practice
• Proactively resolve challenges by quickly identifying obstacles and applying appropriate solutions to maintain progress on assigned projects
• Maintain operational expertise by staying current on established implementation processes to support a smooth transition for clients and internal teams
• Ensure document management by managing, documenting, and closing project elements in appropriate tools (Salesforce, Google Workspace, etc.) to maintain the highest standards of service and accuracy
• Collaborate effectively with the implementation team to ensure an exceptional client experience and constant processes evolution and enhancements
• Deliver excellence by producing high-quality work that meets internal standards and generates high client satisfaction rates
• Apply best pedagogical practices by using adult learning principles in all client training sessions
• Achieve high KPI results in Learning Quality Score surveys
• Create clinical and tutorial content supporting ongoing implementations
• Geographic flexibility: primarily remote position (95%) with occasional travel across Canada (5%) for on-site training and specialized project support

Qualifications

What you bring

Experience and knowledge:

• Work experience in medical environment (asset)
• Familiarity with our CHR or Medesync products (asset)
• Familiarity with Google Suite, Slack, JIRA, Confluence, Salesforce (asset)
• 3 to 5 years of experience in a related field

Essential skills:

• Bilingual oral and written (French/English)
• Excellent communication skills (verbal, written, and active listening)
• Advanced expertise in learning facilitation, presentation, coaching, and change management
• Strong organizational and time management skills
• Workflow analysis capabilities
• Autonomy in a dynamic service environment
• Resilience, agility, and flexibility in the face of change
• Excellence in customer service with a passion for client satisfaction

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $64,000-$96,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.