Business Analyst - Digital Health

Nordic Global; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

A leading consulting firm in healthcare is seeking a Business Analyst to join their Agile Health team in Toronto. In this role, you will be the subject matter expert on an engagement platform, responsible for gathering requirements, documentation, and process improvement. With a focus on quality care and operational efficiency, you'll work within a supportive environment dedicated to professional growth.

Qualifications

• 3+ years of business analysis or project management related experience.
• Exceptional analytical skills with attention to detail.
• Experience in functional design and gap analysis.

Responsibilities

• Gather detailed requirements and translate them into technical specifications.
• Conduct financial, market, and operational research to support decision-making.
• Lead workshops with business users to elicit requirements and develop functional designs.

Skills

Analytical skills

Detail oriented

Communication

Project management

Data analysis

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Suite

Visio

SharePoint

Job description

Make a difference. Be happy. Grow your career.

Business Analyst – Agile Health

Department : Digital Health

Reports to : Agile Health Leadership

FLSA Status : Exempt

Date of Last Revision : 2 / 06 / 2024

THE ROLE

The primary responsibility of the Business Analyst will be as a subject matter expert on the Agile Health engagement platform, which will include gathering detailed requirements, translating those requirements into a functional technical specification, and implementing them as part of successful system configuration for both new and existing clients. A key responsibility shall also include the development of documentation around existing processes and workflows within the platform. The business analyst serves as a liaison for the development team for application enhancements to ensure all requirements are met. Participation and proficiency in a variety of testing methodologies, documentation, and communication of the results are also essential. Candidates should be highly organized and have well-developed writing and analytical skills and be able to explain difficult concepts to non-technical users.

Key Responsibilities

• Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
• Construct workflow charts and diagrams, studying system capabilities, and writing specifications.
• Improve systems by studying current practices and designing modifications.
• Recommend controls by identifying problems and developing improved procedures.
• Define project requirements by managing project milestones, forming project teams, and establishing project budgets.
• Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
• Prepare technical reports by collecting, analyzing, and summarizing information and trends.
• Validate resource requirements and develop cost estimate models.
• Conduct and coordinate financial, product, market, operational, and related research to support strategic and business planning within the various departments and programs of the client group.
• Interpret, evaluate, and interrelate research data to develop integrated business analyses and projections for incorporation into strategic decision-making.
• Interview key stakeholders and lead workshops with business users and subject matter experts to elicit requirements, understand existing business processes, and develop functional designs.
• Perform reviews and analyses of current processes using operational metrics and reports.
• Understand and communicate the financial and operational impact of any changes.
• Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes.
• Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.
• Conduct insightful, ad hoc analysis to investigate ongoing or one-time operational issues.
• Leading small to medium-sized process improvement projects.
• Facilitating change management of operational projects and mentoring others across the business on business analysis practices.
• Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested.

Skills and Experience

• Bachelor’s degree or equivalent experience.
• 3+ years of business analysis or project management related experience.
• Experience with the Microsoft Suite, including Visio and SharePoint.
• Exceptional analytical skills with a keen attention to detail.
• Well versed in the decomposition and validation of business requirements.
• Use case and workflow analysis, process analysis including “to be” and “future state” analysis and documentation.
• Experience in performing functional design, gap analysis, proactive risk assessment, and issue management.
• Strong written and verbal communication, including the ability to adapt communication styles and strategies to the audience.
• Ability to plan and manage multiple projects and priorities.
• Ability to impact operations and effect change without being confrontational.
• Ability to conduct data analysis to inform business decisions.
• Detail oriented, analytical, and inquisitive.
• Extremely organized with strong time-management skills.
• Application design and build experience, preferred.
• Most projects will have a remote / hybrid model but some may require occasional travel up to 25% of the time.
• Special focus given to candidates within the Canadian Atlantic Provinces.

About Us

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.