Business Analyst, D365

Wash LaundrySystems; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading service provider in Toronto is seeking a D365 Business Analyst to act as a crucial link between business stakeholders and product teams. Responsibilities include gathering requirements, managing the product release cycle, and translating business needs into actionable solutions. Ideal candidates will have over 5 years of experience with Microsoft Dynamics D365 and excellent communication skills. This role involves collaboration across departments to enhance customer experience and support dynamic service operations.

Qualifications

• 5+ years of experience in Microsoft Dynamics D365 analysis, design, and implementation.
• 3+ years in business or systems analysis, or process improvement.
• Proven ability to work with vendors and technical teams.

Responsibilities

• Act as functional lead on MS Dynamics 365 functionality.
• Write clear user stories and manage backlog in Agile.
• Facilitate requirements gathering through meetings.
• Train users on new software and procedures.

Skills

Microsoft Dynamics 365 analysis

Agile methodologies

Communication skills

Business/Technical Project Analysis

Vendor relationship management

Education

Bachelor’s degree or relevant experience

Tools

Microsoft Office

ERP systems

Job description

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WEare the company for you. We invite you to bring your passion and experience to our team!

The D365 Business Analyst serves as the critical link between business stakeholders and product development teams. You’ll be responsible for gathering and translating business requirements into actionable user stories, managing the product release cycle, and supporting the full development lifecycle—from planning through post-launch support. This role requires strong collaboration across departments including Sales, Marketing, Operations, Development, and Customer Success.

Essential Duties and Tasks

• Act as functional lead and subject matter expert on MS Dynamics 365 functionality
• Write clear, actionable user stories and manage backlog items in an Agile environment
• Lead product planning and set expectations for delivery of new functionalities.
• Facilitate requirements gathering through meetings, interviews, and email communications
• Create and maintain relationships with services and business partners.
• Design CRM workflows that support recurring service scheduling, customer retention, and promotional campaigns tailored to route-based operations
• Assist with the development of conceptual business model views with high-level and detailed business process designs.
• Develop the required work products for the application domains of change (functional designs, test cases, training materials)
• Communicate in formal presentation settings, such as workshops; describing work products related to product changes and formal written deliverables as needed.
• Strong interpersonal skills and the ability to translate business needs into technical solutions that enhance customer experience.
• Train users on new software and procedures
• Collaborate with PMO to track project timelines, deliverables and reporting.

Qualifications

• Bachelor’s degree or relevant experience required
• 5+ years of experience in Microsoft Dynamics D365 analysis, design, implementation, configuration, and training
• 3+ years of experience in a relevant work environment such as business or systems analysis, or process improvement
• Proven ability to work with vendor relationships, business partners, and technical teams
• The ability to clearly communicate both in verbal and written format
• Work directly with project stakeholders and Business Product Owners at various levels
• Working knowledge of Microsoft Office applications
• Working knowledge of software development methodologies (e.g. Agile and Waterfall)
• Business/Technical Project Analysis
• Agile/Scrum Framework
• Experience with ERP systems a plus