Business Analyst, Continuous Improvement

FIRST Canada; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

FIRST Canada is seeking a Relationship Manager to oversee payment processes while improving business operations within a dynamic financial services environment. The successful candidate will collaborate with stakeholders, conduct user testing on systems, and document processes to facilitate efficiencies. You should have a strong understanding of technical concepts, excellent communication skills, and be adaptable to change, contributing to our award-winning culture of growth and teamwork.

Benefits

Health Benefits

Financial Benefits

Education Benefits

Qualifications

• 1-3 years of experience, preferably in financial services.
• Flexibility towards change and adaptability.
• Strong attention to detail and high-quality standards.

Responsibilities

• Develop payment processes and improve business processes.
• Schedule project meetings and document discussions.
• Perform user testing on core applications to evaluate features.

Skills

Problem-solving skills

Attention to detail

Strong communication skills

Team collaboration

Adaptability

Education

College or university degree

Project management training

Tools

Microsoft Office Suite

Microsoft Visio

Salesforce

Job description

At FIRST Insurance Funding of Canada (FIRST Canada), we are proud to promote a workplace that fosters growth and innovation. We employ a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment. Our open concept and creative culture foster teamwork and present opportunities for growth within the organization. FIRST Canada is an affiliate of Wintrust, a financial services company with more than $66 billion in assets.

Join the FIRST Insurance Funding of Canada (FIRST Canada) team.

We are a multi-year Globe and Mail / Morneau Shapell Employee Recommended workplace with an award-winning culture.

We offer a flexible, hybrid-work model and our FIRST Flex program offers opportunities to work internationally.

Our comprehensive benefits package includes:

• Health Benefits: including medical, dental, vision, life, and health spending account
• Financial Benefits: an RRSP plan with a generous company match and competitive compensation including discretionary or incentive bonuses
• Education Benefits: education reimbursement and on-demand learning courses

We support work/life balance and promote growth-from-within opportunities.

Why join this team?

• We have a culture that encourages an entrepreneurial spirit
• We offer multiple opportunities for development and upward mobility

Job description Summary

Reporting to the VP Sales, the Relationship Manager will be responsible for developing payment processes. The Business Analyst, Continuous Improvement, supports cross-functional process and technical improvement projects. Under the direction of the Team Lead, Continuous Improvement, the Business Analyst will help identify and evaluate opportunities to improve business processes. Key responsibilities include scheduling and contributing to project meetings, bringing stakeholders together to facilitate awareness and decision-making, documenting decisions, issues, risks, and action items, and performing thorough user tests on FIRST’s core applications. They are required to develop expert knowledge of FIRST’s business processes and systems (First InSite, First InSite Enhanced, First InSite Plus, and Policy Payments).

Essential Duties and Responsibilities:

• Perform user testing on FIRST’s core applications to evaluate system features/functions.
• Document test results and facilitate stakeholder discussions to recommend system improvements.
• Schedule and contribute to project meetings with stakeholders.
• Gather project requirements, help build consensus, facilitate decision-making, record notes, distribute recaps, assign and follow up on action items.
• Maintain and update project documentation such as action items, decision logs, project schedules, and requirements lists.
• Document processes and procedures, assist with end-user training, and map workflows in Microsoft Visio.
• Draft technical specifications for customizations and bug fixes, and support troubleshooting.

Knowledge/Skills/Abilities Required:

• Good understanding of technical concepts.
• Flexible attitude towards change and adaptability.
• High attention to detail and quality.
• Ability to manage time and prioritize independently.
• Problem-solving skills, self-starter attitude, and team collaboration.
• Strong communication skills, both oral and written.
• Knowledge of project management methodologies.

Training / Education / Experience Qualifications:

• 1-3 years of experience, preferably in financial services.
• College or university degree.
• Project management training is a plus.
• Proficient with Microsoft Office Suite and Visio; experience with Salesforce is an asset.

Note: This job description is not all-inclusive. Employees may perform other duties as assigned to meet organizational needs.