Business Analyst - Account Receivable

Lifemark; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in Canada is seeking a Business Lead (OTC) to optimize invoicing and payment processes. This permanent, full-time role involves collaboration with teams, efficiency improvements, and enhancing patient experience. Candidates should possess post-secondary education and significant experience in related finance processes.

Qualifications

• 3+ years in Order to Cash processes.
• 2+ years in process improvements and Project Management.
• Strong knowledge of end-to-end Order to Cash processes.

Responsibilities

• Identify and implement process improvements for accounts receivable operations.
• Develop and maintain SOPs and training for OTC processes.
• Conduct audits on new processes and provide ongoing training for the team.

Skills

Analytical skills

Problem-solving

Decision-making

Communication

Interpersonal skills

Change management

Education

Post-secondary education or higher

Tools

Excel

Power BI

Power Automate

Accounting software

Microsoft Office

Job description

Business Lead (OTC)

Status:Permanent Full time
Location:North York, ON. Hybrid - 4 days/week on-site.
Department: Finance
Reports To: Director, Finance & Admin Field Support

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5000 highly trained clinicians, medical experts and team members in over 300 locations, coast-to-coast, and continues to grow both organically as well as through acquisitions.

Role Overview
The Business Process Lead (OTC), optimizes the generation, invoicing, and payment processes to ensure efficiency, accuracy, and timely fund collection. This role collaborates with the Invoicing and Collections team, analyzes financial data, and implements strategies to enhance patient experience, improve cash flow, and reduce outstanding debts.

Key Responsibilities

• Identify and implement process improvements to enhance the efficiency and accuracy of accounts receivable operations.
• Ensure consistent review of business continuity gaps and ensure easy transfer of knowledge between team members.
• Develop, implement, and maintain SOPs and training material to enhance order OTC processes.
• Lead testing for projects and systematic updates to minimize system fixes.
• Conduct audits on new processes to ensure they are effective.
• Providing ongoing training for the accounts receivable team on best practices and changes to enhance skills and improve overall productivity.
• Present findings to senior management on gaps uncovered and provide data for trends and discrepancies.
• Collaborate with other departments and clinics to resolve gaps and improve the overall Order to Cash process. This includes data entry, invoicing, collections, and payment processing.
• Other duties as assigned.

Qualifications:

• Post-secondary education or higher.
• 3+ years in Order to Cash processes (data entry, invoicing, collections, payments).
• 2+ years in process improvements and Project Management (identifying, streamlining, creating, and implementing).
• Designed workflows and business requirement proposals for IT.
• Experience with tech systems and IT implementations is an asset.
• Prior experience in Healthcare, Retail, or Banking is an asset.
• Strong knowledge of end-to-end Order to Cash processes and regulations.
• Excellent analytical, problem-solving, and decision-making skills.
• Advanced Excel skills.
• Experience with Power Automate and Power BI.
• Proficiency in accounting software and Microsoft Office.
• Excellent communication and interpersonal skills for senior stakeholder presentations.
• Proven ability to drive change in cross-functional teams.

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

Visit and Apply today! Visit www.lifemark.ca/careers