Business Analyst (A25)

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

Are you a strategic problem-solver that thrives in dynamic environments where transformation is the goal?

Trail Appliances, a fast-paced, family-owned business, is looking for an experienced Business Analyst to play a key role in our Business Transformation Project. In this high-impact position, you will be at the forefront of reshaping our business. Working cross-functionally, you'll analyze current processes and business outcomes, gather future-state requirements, and support the implementation, roll out and adoption of Microsoft Dynamics. Your expertise will be vital in shaping the future of our organization.

We’re seeking a curious, results-driven professional who can bridge the gap between business needs and technology. You are organized, detail-oriented, and confident in navigating ambiguity. Your ability to collaborate, communicate, document effectively, and solve complex problems will be crucial in ensuring the success of this transformation.

Ready to make an impact and be part of a team leading innovation and operational excellence? We’d love to hear from you! Join us and help drive change at Trail Appliances.

• Determine operational objectives by studying business functions, gathering information, and evaluating risks & challenges.
• Coordinate and collaborate with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows.
• Communicate regularly and effectively with business stakeholders and IT leadership to translate business requirements to project scope and propose new ideas for improving business operations.
• Maintain and communicate accurate and up-to-date business documentation throughout the project lifecycle.
• Participate in system testing, user acceptance testing, and validation of implemented solutions.
• Analyze existing systems and processes for opportunities to improve usability, stability, security, and functionality.
• Build consensus and facilitate dialog with stakeholders throughout the organization (and external vendors).
• Construct work and process flow charts and diagrams, study system capabilities, and write functional requirements and mockups.
• Prepare technical reports by collecting, analyzing, and summarizing information.
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
• Collaborate with our Project Managers and maintain alignment on project activities with our Project Management Office.
• Stay current with and incorporate BA best practices.
• Provide after business hours support when needed, especially during UAT phase.

• Excellent written & verbal communication skills with technical and non-technical stakeholders.
• Strong analytical and business processing skills.
• Strong listening & customer-facing consulting skills with the ability to influence, advise, mediate and control scope.
• Strong problem-solving and change management skills.
• Education: Degree, or relevant certification/diploma.
• Minimum 5 years of technology-related experience.

• Experience with Microsoft Dynamics or similar ERP/CRM offerings.
• Experience supporting Supply Chain and Operations initiatives.
• Familiarity with Microsoft technologies (Azure Devops, Power platform, Visio, etc.).
• Business process mapping (UML).
• UI/UX design and role-based security.
• Service-oriented customer focus.
• Understanding of database design and programming interfaces.
• Strong understanding and experience working on projects involving SDLC, Software Testing/QA, and Project Management.

• Hybrid work arrangement to be negotiated following probation period.
• Travel to other locations in BC (5-10%).
• Flexible schedule based around core hours.

• Paid time off.
• Generous employee discounts.
• Employee Recognition Program.
• Extended health care and dental coverage.
• Gym membership discount.
• Professional Development Programs.
• Career Progression.
• Company events.

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?