Business Analyst 5

Digitechlabs; Canada; Hybrid; CAD 75,000 - 100,000; Full time

Job summary

A leading technology firm seeks a Business Operations Specialist to enhance web analytics initiatives and optimize customer experience. The ideal candidate will have over 8 years of expertise in data analysis, strong leadership skills, and a proven record in eCommerce analytics. This full-time position is based in Mountain View, CA, supporting a hybrid work schedule. A bachelor's degree in a relevant field is essential, while a master's is preferred. The role involves collaboration with various teams to elevate web performance metrics and deliver actionable insights.

Qualifications

• 8+ years of experience in business analytics or web analytics roles.
• Proven expertise in data analysis using Excel and Tableau.
• Experience in leading teams and collaborating across organizations.

Responsibilities

• Lead Web Analytics & UX analytics for eCommerce business.
• Develop and execute web analytics data strategy to optimize performance.
• Collaborate with cross-functional teams to deliver analytics insights.

Skills

Data/Web Analytics

Statistical Analysis

A/B Testing

Communication

Data Analysis

Problem Solving

Education

Bachelor’s degree in Business, Data Science, or related field

Master’s preferred

Tools

Tableau

SQL

Google Analytics

Omniture

Job description

Top skills: Data/Web Analytics , Statistical Analysis , A/B Testing practice

Team Schedule: Hybrid – Mon to Thu onsite, Fri WFH

The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects, or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics, and budget. The business operations specialist usually reports to a project manager or director.

Specific responsibilities include:
• Lead the Web Analytics & UX analytics for ecommerce business
• Web Analytics: Customer Journey, Page Analytics, Pathing, Search Analytics etc.
• Proficient in Communication & Presentation skills, Data/Web Analysis, Setup A/B testing practices/ Pre-post analysis, Web Analytics tools like Omniture, Google Analytics, DXT, etc.
• Develop and execute a comprehensive web analytics data strategy to optimize UX, CX, and web performance & insights
• Collaborate with Business function, Category, Product, Merch & UX teams to create and deliver analytics Reporting and Insights
• Build and manage best-in-class Web Reporting
• Utilize SQL to perform data analysis to extract valuable insights from large data sets like Clickstream, transactional data
• Create and maintain internal mapping tables like product hierarchy, Dates, and Adobe classifications
• Strong problem-solving skills, and excellent communication skills, both technical and non-technical to convey complex insights to diverse stakeholders
• Demonstrate strong technical expertise in Tableau/SQL and well versed with Adobe Analytics
• Drive data thought leadership and create end-to-end Web Reporting standards
• Proactively Identify gaps and provide tagging requirements (Build governance in maintaining eVars, Props & Custom events)
• Implement best practices for analytics, staying abreast of industry trends and emerging technologies to enhance our capabilities
• Lead highly functional and agile analytics/data teams
• Perform promotional ROI analysis and develop monthly reporting with key insights and planning implications
• Web Analytics: Customer Journey, Page Analytics, Pathing, Search Analytics etc.

Background & Competencies Required:
• 8+ years of related experience in one or more of the functional areas: business analytics, eCommerce, or Web analytics roles
• Bachelor’s degree in Business, Data Science, or a related field, Master’s preferred
• 4+ years’ experience in e-commerce or telecommunications consumer electronics industry or management consulting
• Strong quantitative and analytical capabilities with high proficiency in data analysis using Excel, tableau preferred
• Prior experience leading small teams with the ability to engage and develop talent
• Exceptional communication skills with the ability to collaborate and build effective partnerships at all levels of the organization
• Structured and process-oriented approach to solve business and operational problems with a highly agile approach
• Ability to operate seamlessly in a matrix organization and manage stakeholders across multiple lines of businesses

Job Category: Technology

Job Type: Full Time

Job Location: CA Mountain View

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