Business Analyst (11584)

Toronto Transit Commission (TTC); Ontario; Hybrid; CAD 87,000 - 110,000; Full time

Job summary

A major public transit authority in Ontario is seeking a Business Analyst to coordinate special projects and enhance departmental systems. Ideal candidates will have a university degree, strong analytical skills, and experience with tools like SharePoint and SQL. The position offers a hybrid work approach and promotes equity and diversity within the workplace.

Benefits

Flexible hybrid work approach

TTC defined pension plan

Comprehensive health package

Professional development opportunities

Qualifications

• Comprehensive knowledge of business analysis and systems analysis concepts.
• Good understanding of project management concepts.
• Experience in system administration of technology applications.

Responsibilities

• Coordinate special projects pertaining to the department systems and methods.
• Develop and manage the departmental Work Plan.
• Ensure parameter tables are updated in department systems.

Skills

Use office technology, software and applications

Excellent organizational skills

Analytical abilities

Problem-solving abilities

Good oral communication skills

Excellent written communication skills

Education

University degree or College Diploma in relevant discipline

Tools

SharePoint

Power BI

SQL

Visio

Job description

JOB INFORMATION

Requisition ID: 11584

Number of Vacancies: 1

Department: Special Constable Service (20000028) - Head & Staff - Special Constable Service (30000520)

Salary Information: $87,596.60 - $109,509.40

Pay Scale Group: 8SA

Employment Type: Regular

Weekly Hours: 35, Off Days: Shift:

Posted On: August 15, 2025

Last Day to Apply: August 21, 2025

Reports to: Head Special COnstable Service

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Come join our team at this exciting time and apply for the Business Analyst position!

What You Will Do

Reporting to the Department Head, the incumbent is responsible for coordinating and conducting special projects pertaining to the department systems, methods, procedures and organization. The incumbent provides leadership, supervises, and plans the work of Technology Administrators and Transitional Workers for the department. The position will be responsible for developing, managing, tracking and monitoring the departmental Work Plan. The incumbent is required to define and review business processes, as well as determine methods for streamlining work while maintaining or enhancing the information provided to other departments/customers. Additionally, this position is responsible for setting up access to and ensuring parameter tables are updated in department systems. The incumbent coordinates the special projects process from initiation to closeout (i.e. from initial studies through to documentation and implementation). This may involve working independently or as part of an internal implementation team, as well as with outside consultants and suppliers. Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment and helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies. Participates in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

• Use office technology, software and applications
• Ability to maintain well documented records for progress commitments and action items.
• Sound judgement; excellent organizational, analytical, and problem solving abilities with exceptional attention to detail.
• Good oral and written communication skills, and analytical ability for the purpose of obtaining, and interpreting the accuracy and completeness of data provided.

What Qualifications Do You Bring?

• Completion of a University degree or College Diploma in a relevant discipline or a combination of education, training and experience deemed to be equivalent.
• Comprehensive knowledge of business analysis, systems analysis and database design concepts and practices as applied to various systems.
• Good understanding of project management concepts and practices.
• Knowledge of end user support functions and data security/audit principles and procedures.
• Knowledge of current office automation technology, PC hardware/software and relevant application.
• Ability to plan, conduct and coordinate projects associated with the development, implementation and maintenance of information systems.
• Sound knowledge of Business administration and applicable government legislation.
• Experience in system administration of technology applications.
• Skilled in conducting and documenting feasibility studies to evaluate and recommend system enhancements or new technologies.
• Strong coordination skills to implement recommendations from audits, reviews or performance evaluations.
• Experienced in SharePoint, Power BI, SQL and Visio, supporting documentation collaboration, analytics and workflow visualization.
• Experience with change management and supporting teams through system and process transitions.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone]. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.