Business Analyst

Civica UK Ltd; Winnipeg; On-site; CAD 70,000 - 90,000; Full time

Job summary

A GovTech firm is looking for a Business Analyst in Winnipeg, Manitoba. Responsible for consultancy, documentation, and client support during software deployment. Ideal candidates will have strong communication and problem-solving skills, as well as experience in client management. Offers a supportive workplace with opportunities for growth and various employee benefits.

Benefits

15 Days Annual Leave + public holidays

Pension Contributions

Extended Health Insurance

Dental Insurance

Bounty Bonus

Qualifications

• Proven experience in client-facing communication.
• Strong documentation skills and experience with software development.
• Experience in project management and implementation.

Responsibilities

• Providing expert consultancy services and documenting requirements.
• Configuring software and conducting data migrations.
• Offering training and support during various project phases.

Skills

Communication skills

Client management

Problem-solving

Documentation skills

Tools

SQL Server

MS Office

Job description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

About the role

The Business Analyst will play a critically important role in ensuring the successful deployment of our software solutions to our clients. The key aspects of this role will include:

• Providing expert consultancy services related to software configuration, implementation, training, systems analysis, and data migration.
• Capturing and formally documenting customer / product requirements.
• Understanding our client’s unique needs and how we tailor our software to maximise the value for our customers, ensuring a smooth and efficient implementation process.
• Writing requirements.
• Provide onsite and remote consultancy, support and training to clients during pre-sales, implementation, go-live and post live stages.
• Work with clients to configure the CP software in accordance with project documentation and implementation guidelines and quality standards.
• Carry out data migrations for the client, for both UAT, and live cycles.
• Create and regularly update software documentation required for clients and required internally.
• Excellent communication skills and able to liaise at all levels of seniority.
• Proven experience in client-facing communication and managing client relationships within a software company environment.
• Strong documentation skills.
• Experience with software development, analysis, implementation, and project management.
• Adaptable and flexible approach when working with different clients.
• Strong problem-solving capabilities.
• Manages multiple tasks with varying complexity, priorities, and timelines.
• Demonstrates drive, tenacity, self-motivation and initiative.

Nice to have

• Awareness of various technologies (MS office, SQL Server, Cloud technologies, etc.)
• Public sector (e.g. Healthcare) or private care experience desirable, but not essential.

What you can expect

We want you to bring your whole self to work. As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

• 15 Days Annual Leave + public holidays
• Pension Contributions
• Basic Life Insurance
• Extended Health Insurance including travel insurance
• Dental Insurance – Cover for routine & emergency care
• Affinity Groups – Join employee-led communities
• Bounty Bonus – Refer a friend & get rewarded

Equal opportunity

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.