Business Analyst

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world's Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

Overview

FISPAN is looking for a full-time Business Analyst to join our growing Product team, which lives at the intersection between Strategy and Technology at FISPAN. This position is best suited for an individual who is looking to grow their career in Product Management. The successful candidate will play a key role in implementing Bank connectivity to FISPAN's product suite and managing the technical relationships with our Bank partners.

This is a full-time position with benefits, where we need a talented and enthusiastic individual to join our dynamic team and grow to become a key contributor to our business. You will have the opportunity to start or advance your career within an organized Vancouver start-up, with lots of opportunities for growth within our flexible working environment.

If you have a detail-oriented, creative mind and appetite for technology, we want to hear from you!

Key Responsibilities

• Act as the primary point of contact for bank connectivity projects including specification analysis, solution design, development oversight and testing.
• Work with bank partners to gather requirements and draft scoping and product requirements documents.
• Work closely with the project managers and development team to support the completion and delivery of the features to our customers.
• Support production of client-facing documentation and product demonstrations aimed at prospective customers and users.
• Support production of internal documentation relating to new bank connectivity implementations.
• Synthesize product feedback, analyze bank specifications, and support architecture design with business context.
• Work closely with Partner Manager and Customer Experience teams to ensure successful handoffs are made for new bank connectivity implementations, as well as establish and maintain effective practices for transitioning a project through its journey at FISPAN.
• Support implementation projects post go-live to monitor any bugs and/or change requests.
• Be the last line of defense before the product is delivered to the bank and bank's clients, ensuring the defects free product is delivered to the customer.
• Work with diverse people from a wide range of backgrounds.
• Play a significant part in managing and driving the execution of the product growth from a technical and platform perspective.

Nice-to-haves

• Most importantly, successful candidates will be fast learning self-starters and team players that will grow into playing a critical role in delivering services to our clients.
• A high technical acumen is important.
• A high level understanding of payments messaging standards and mediums would be a differentiator.
• Bachelor's or Master's degree, with preference to Business or Technology (Management Information Systems, Computer Science, or other development related fields).
• 1-3 years of relevant business analyst, product management, accounting, banking, quality assurance or software development experience.
• A keen interest in how some of our world's largest organizations move money, information and data across a variety of systems. A demonstrable interest or exposure to enterprise technology would also be extremely relevant.
• Experience with agile development practices and familiarity with JIRA ticket creation.
• Familiarity with practical, real-world applications of accounting, retail or commercial banking, or APIs would be very relevant to this position.
• Demonstrable familiarity with any high-level programming language is interesting, but not required. We use mediums such as XML and JSON, and other technologies such as Java, Python and Kotlin.
• Willingness to question and bring ideas to the table about how to improve processes rather than stick to the status quo.

Why Work With Us?

• Experienced Team: Our CEO is Lisa Shields, a renowned tech entrepreneur whose previous venture, Hyperwallet, was purchased by Paypal and ranks as one of the largest Canadian technology company acquisitions. Lisa is backed by a seasoned leadership team with vast experience scaling technology companies from start-up through growth phases to acquisition. In joining our team you will benefit from that experience and associated mentorship opportunities, and further build your network and knowledge base.
• High Growth Environment: FISPAN is an emerging high growth company, and that implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations, and FISPAN helps foster that.
• Rich Culture: The Company's culture is its greatest asset, and our team members form bonds that last a lifetime. We plan company-wide events, both virtual and in-person, and other activities to foster togetherness and help drive engagement. We also understand that personal growth happens on multiple levels, and so encourage a work-life balance with ample time to spend with family, explore new ideas and develop hobbies.
• Perks: Our prime downtown Vancouver office is close to a Skytrain, prestige shopping, and coastal views. FISPAN employees have access to our building fitness center and amenities, fully stocked cupboards, weekly team lunches, and daily coffee runs. We also set our employees up for success by providing the most modern MacBook and Apple equipment.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow. With that, the hiring salary range for this position is $80,000-$90,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our towards rewards offerings include support of career development, wellbeing, and personal growth.

• Extended health and dental benefits
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Mentorship programs, and leadership series (to name a few).

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We'll be happy to clarify eligibility for interviewing candidates.

Diversity, Equity & Inclusion

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. This starts in the recruitment process. All job postings are first evaluated in a gender-decoding platform to ensure fair candidate pools. Human Resources and hiring managers also engage in blind hiring and resume review practices to ensure we are being objective and mitigating any potential biases.