Business Analyst

Incognito Software Systems Inc; Vancouver; On-site; CAD 65,000 - 95,000; Full time

Job summary

Helm Operations, based on Vancouver Island, Canada, seeks a Business Analyst to connect business needs with product delivery across Product, Development, Design and QA teams. You will translate stakeholder requirements into clear specifications and leverage Claude and other AI tools to accelerate drafting, testing, and release documentation.

You will maintain backlog, support release notes, and analyze usage and feedback to inform prioritization, working closely with product managers and

Qualifications

• Elicit, document, analyze, and validate business requirements through stakeholder interviews, workshops, research, and discovery activities.

Responsibilities

• Elicit, document, analyze, and validate business requirements through stakeholder interviews, working sessions, research, and product discovery activities.

Skills

Jira

Confluence

Microsoft 365

Claude AI tools

Prompt writing

Excel/SQL/BI

Stakeholder management

Cross-functional collaboration

Education

CBAP/CCBA/PMI-PBA certification

Tools

Claude AI

Jira

Confluence

Microsoft 365

Job description

Job Summary

We're looking for a Business Analyst to join our Product team. You will be the connective tissue between business needs and product execution, translating stakeholder requirements into clear, actionable specifications that enable our Development, Design, and Quality Assurance teams to deliver valuable product outcomes. Working closely with Product Managers, you will bring structure, clarity, and momentum to product delivery, freeing Product Managers to focus on strategy, discovery and product direction. AI will be an important part of how you work. You will use Claude and other AI tools to accelerate high-volume activities such as drafting requirements, synthesizing feedback, identifying gaps, generating test scenarios, and preparing release documentation. You will direct the tools, critically evaluate their outputs, and remain fully accountable for everything shared with Development teams and stakeholders. Make your impact with a rapidly growing marine software business.

Job Description

You Will

• Elicit, document, analyze, and validate business requirements through stakeholder interviews, working sessions, research, and product discovery activities.
• Use Claude and other AI tools to accelerate first-draft documentation while independently reviewing, refining, and validating all outputs.
• Translate business and customer needs into clear functional specifications, user stories, process flows, and measurable acceptance criteria.
• Maintain a groomed backlog with PM partnership; use Claude for gap detection before tickets reach development.
• Document current-state and future-state workflows, business rules, system behaviour, and product interactions to create alignment before development begins.
• Act as trusted point of contact for scope, timelines, and delivery status; facilitate working sessions across business, product, and development.
• Communicate changes, decisions, and rationale clearly - no one should be surprised.
• Develop test scenarios for QA/UAT using Claude-generated drafts from acceptance criteria; track delivery against those criteria and elevate gaps.
• Analyse product usage, support tickets, and stakeholder feedback to inform prioritization; build lightweight reporting for stakeholders and leadership.
• Coordinate release notes using AI; partner with product marketing to enable internal teams before new capabilities ship.

You Bring

• Demonstrated experience as a Business Analyst, Product Business Analyst, Systems Analyst, or in a similar role within a software or technology environment.
• Proficiency with Jira, Confluence, and Microsoft 365.
• Practical experience using Claude or comparable generative AI tools in a professional environment.
• The ability to write effective prompts, evaluate AI-generated content, recognize inaccurate or incomplete outputs, and edit artifacts to a high professional standard.
• Solid PDLC understanding; ability to read data via Excel, SQL, or BI platforms; comfortable in technical discussions without being a developer.
• A solid understanding of how software products are built and how feature decisions connect to business outcomes (revenue, retention, operational efficiency).
• Exceptional written and verbal communication - increasingly means editing AI-generated artifacts to a high standard.
• Strong facilitation and stakeholder-management skills, with the ability to align teams that may have different priorities or perspectives.
• Experience working simultaneously across Product Management, Development, Design, Quality Assurance, and business stakeholders.
• The confidence to respectfully challenge stakeholder requests, uncover the underlying need, and determine whether the proposed solution is addressing the right problem.
• A critical mindset and the ability to apply the same level of scrutiny to AI-generated outputs as you would to any other source of information.
• The ability to work effectively through ambiguity while remaining organized, proactive, and focused on outcomes.

A CBAP, CCBA, PMI-PBA, or equivalent certification would be an asset. Demonstrated experience using Claude or other generative AI tools within a professional product or technology environment is valued alongside traditional qualifications.

Who You Are

You are goal-oriented, self-motivated, curious, and a clear communicator. You take ownership of your work from initial conversation through delivery and validation. You approach ambiguity with curiosity and rigour, ask thoughtful questions, and are not afraid to challenge assumptions when doing so will lead to a better outcome. You use AI confidently and responsibly - not as a replacement for judgment, but as a tool to work faster and more effectively. You know how to direct, assess, edit, and quality-check AI-generated content rather than treating the first output as finished work. Most importantly, you care about helping teams build the right solutions, not simply documenting what you have been asked to build.

Worker Type: Regular Number of Openings Available: 0

Since 1999, Helm Operations has been developing software to help maritime companies better organize their operations and optimize their business intelligence. Our operations are based on Vancouver Island on the west coast of Canada. As we’ve continued to grow, we’ve expanded our presence internationally and opened offices in Singapore and South America. We are the creator of Helm CONNECT, the world’s fastest-growing maritime software platform, now trusted by more than 400 companies globally. Our brand promise is to connect the maritime industry like no other technology company, so we strive to make our software, service, and culture reflect that promise.

Helm Operations is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.