Business Analyst

MOSAIC; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A nonprofit organization in Metro Vancouver is seeking a Business Analyst to enhance operations through technology. You will work on document standardization, data mining, and automating processes. Ideal candidates have experience in business systems and tools like SharePoint, Power Automate, and data analysis. This full-time role offers a hybrid work model and a competitive benefits package.

Benefits

Competitive benefits package

Opportunities for career growth

Qualifications

• 2-3 years of experience in Business and/or Information Systems.
• Experience with Microsoft CRM and financial applications.
• Current satisfactory Criminal Record Check required.

Responsibilities

• Conduct data mining tasks accurately and timely.
• Troubleshoot report issues and support staff.
• Collaborate with teams to improve technology-driven processes.

Skills

Business Process Mapping & Re-Engineering

Office365 Proficiency

Data Analysis

Project Management

Problem-solving skills

Education

Post-secondary degree or diploma in business or IT

Tools

SharePoint

Power Automate

Business Intelligence (BI)

Job description

MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the swxw7mesh, sellwitulh, xmkym, qiqyt, scwan, msteyx, kikm, qicy, qa, nn SEMYOME, and Matsqui nations, where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US :

MOSAIC is one of Canada's largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women, and the 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work Institute. Our employees benefit from diverse perspectives and training opportunities for career growth.

Today, the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of settlement and integration programs, including services geared towards youth and families, interpretation and translation, language and workplace training, counseling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country's largest immigrant-serving organizations, enjoying a solid financial position and a compelling mission.

JOIN OUR TEAM!

We are looking for a motivated and experienced Business Analyst to join our Business Performance team! Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION FUNCTION :

This Business Analyst performs standardization of documents, data mining, maintenance, troubleshooting of Power Automate flows, creation and maintenance of comprehensive documentation for automated processes, and works with teams and stakeholders to drive process improvements using technology.

KEY DUTIES AND RESPONSIBILITIES :

• Maintain knowledge of trends, protocols, and procedures essential for the operation of the program, project, or service.
• Ensure collection and preparation of project information in a suitable format for submission to management, funders, consultants, and partners.
• Develop and maintain systems procedures and practice standards.
• Conduct data mining tasks accurately and timely.
• Troubleshoot report issues, archive outdated data lists, and create new data lists for fiscal periods.
• Review automations for errors and update status reports.
• Provide emergency fixes and support for staff when automations malfunction.
• Map and keep automation documentation up-to-date, including flow charts and BPMN.
• Update process maps and create new versions to document process history.
• Maintain records of automations, including flow URLs, names, descriptions, triggers, actions, and purposes.
• Organize Power Automate Flows with proper documentation and naming conventions.
• Design and implement new automations to streamline processes.
• Maintain and update existing automations for optimal performance.
• Create visual learning tools and video training for new processes using software like Scribe.
• Develop training materials to minimize user errors and document interactions.
• Oversee SharePoint site organization for ease of navigation and information retrieval.
• Ensure comprehensive documentation for process management and automation.
• Support ongoing projects under the guidance of the Senior Business Analyst.
• Collaborate with teams to identify and implement technology-driven process improvements.
• Analyze workflows to enhance efficiency and effectiveness.
• Develop standardized documents such as flowcharts and training materials.
• Establish protocols for new process requests and changes.
• Assist in managing finances, resources, and project budgets.
• Participate in hiring, training, and supervising staff as needed.

DESIRED SKILLS AND QUALIFICATIONS :

• Knowledge of Business Process Mapping & Re-Engineering, Project/Program Management, proficiency in Office365 (SharePoint, Teams, Visio, Power Apps, Automate, BI), ERP & CRM Systems, Privacy Legislation, security practices, risk management, workflows, automation, and database software.
• Post-secondary degree or diploma in business, systems management, computer sciences, information technology, or equivalent experience and coursework.
• 2-3 years of experience in Business and/or Information Systems, with experience in Microsoft CRM and financial applications. Experience in multi-service/multi-site organizations is preferred.
• At least 2-3 years of experience with SharePoint, Power Apps, Automate, and BI, demonstrating strong technical and analytical skills.
• Ability to incorporate data and financial analysis into decision-making.
• Highly organized with the ability to prioritize and meet deadlines.
• Project management, problem-solving, and troubleshooting skills.
• Strong written and verbal communication skills; proficiency in additional languages is an asset.
• Interpersonal skills with cultural sensitivity.
• Ability to work independently and lead a team.
• Tactful, discreet, diplomatic, patient, flexible.
• Current satisfactory Criminal Record Check required.

BONUS SKILLS / CERTIFICATIONS :

• Experience with not-for-profit or government operations is an asset.

HOURS : Full-time position (35 hours/week), Monday to Friday.

The successful candidate may work a hybrid model (combination of in-office and remote work).

Must be able to commute to the Boundary office at 5575 Boundary Rd., Vancouver, BC (V5R 2P9).

BENEFITS :

Competitive benefits package for contracts of at least 1 year, with a minimum of 17.5 hours/week.

DEADLINE : July 4, 2025.

IMPORTANT NOTES :

• MOSAIC is an equal-opportunity employer. We encourage applicants from all backgrounds, spaces, and abilities.
• Legal eligibility to work in Canada required; ensure work permits cover the employment duration.
• Adherence to policies such as Right to a Respectful Workplace and Code of Conduct expected. COVID-19 vaccination policy is currently suspended; policy could be reinstated if necessary.