Business Analyst

Job Title: Business Analyst
Contract Duration: 6 Months
Pay range: C$46 - 56/hr
Location: Toronto, ON
Work Type: Hybrid - 2 days per week- could change. Will need to be flexible for days. Mon to Friday - core business hours

Summary of Duties:

• The Business Analyst will lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements.
• Identify, document, and validate current state processes and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
• Leading collaboration with business/Journey and/or technology/Platform stakeholders as appropriate to lead, analyze, document, and manage business requirements.
• Assessing, documenting, and validating current and future state processes, understanding the problem statement and business needs to deliver effective solutions that address business problems, align with strategic business goals, and risk appetite.
• Collaborate on delivery, testing, and implementation activities to support business benefits and achieve business results/outcomes.
• Applying best practices for effective communication, relationship management, and problem-solving with stakeholders/partners.

In addition:

• Cross-functional Analysts, meaning candidates who have been both Client and BSAs.
• From a technical perspective, Data analysis skills an asset, such as mapping data flows, data retention, and system interactions.
• The asset would be a Six Sigma certification.
• Experience working within a Scaled Agile environment.
• PO experience will be an asset.
• Ideally, looking for candidates who have worked on large/strategic legal/risk initiatives.

Job Description:

• The Business Analyst will plan, manage, lead, and oversee the end-to-end delivery of requirements throughout the lifecycle of the project in alignment with the business and/or enterprise needs and strategies.
• Provide leadership and work collaboratively with stakeholders, including business, technology, and finance partners, to support project benefits and changes to business processes, policies, and systems across single or multiple Lines of Business (LoB).

Customer:

• Recognizing the importance of our customers - anticipating and meeting their evolving needs, as well as providing the kind of Legendary Customer Service that reflects standards and Guiding Principles.
• Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience.
• Analyze impacts on customers, stakeholders, employees, process, and technology solutions to achieve business results.
• Understand and clarify work packages of each assigned initiative/project, inclusive of constraints (time, cost, people resources), and maintain a customer-centric approach.
• Provide recommendations and direction based on the end-to-end customer experience when making decisions.
• Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business.
• Assess and ensure that customer and employee experience/stakeholder impacts are appropriately managed.
• Engage appropriate stakeholders to identify and manage the required outcomes of projects for the business.
• Provide ongoing communication to key stakeholders, including the project sponsor, business project owner, and project/program/portfolio manager, to ensure they are aware of significant changes that impact requirements delivery against the overall project.
• Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization.
• Identify and lead problem resolution to ensure customer needs are met.
• Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.).
• Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for the successful delivery of requirements.
• Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution.

Shareholder - Business Operations:

• Focused on executing better, constantly reviewing our processes and finding ways to improve them; collaborating with internal and external business partners to improve operational efficiency and effectiveness.
• Lead requirements management on project(s) which are based on complexity, size, and budget as defined by the project governance levels.
• Provide leadership/guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions.
• Identify scope changes and complete analysis to determine the impact on project benefits and risks.
• Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge, and understand requirements according to the requirements management discipline.
• Identify, document, and validate current state processes and work with the business and stakeholders to design the desired future state.
• Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met.
• Collaborate with technology partners and provide recommendations to support the development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met.
• Ensure project issues and concerns are addressed for clear articulation of business requirements (eg, Business Systems Analyst).
• Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints, and anticipate and effectively manage risks related to requirements.
• Align decisions to risk appetite.
• Develop mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates.
• Contribute to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution.
• Adhere to Enterprise project governance controls to ensure projects meet all performance, quality, and compliance standards and conform to appropriate disciplines.
• Contribute to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions.
• Own and complete relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, manage deadlines, and adjust to changing work priorities.
• Take ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to the project manager, partners, and manager where appropriate.
• Assess project change requests and their impacts on requirements, checking for alignment to project benefits at all phases.
• Develop efficient and effective solutions through analytical problem-solving.
• Support implementation/post-implementation activities as defined in the project plan.

Shareholder - Financial:

• Banks commitment to financial responsibility and operating our businesses with excellence.
• Own the delivery of high-level requirements that drive successful cost estimation for the project and requirements changes due to any project change requests.
• Forecast, define, and manage the requirements effort, including cost and timeline.
• Support the Request for Information (RFI) or Request for Proposal (RFP) with vendors if required.
• Contribute to the development of the seed funding request by ensuring project scope and benefits are clearly articulated and risks are identified.
• Identify risks or issues with the technology solution or design that may impact the realization of project benefits and provide guidance and support to stakeholders in making good decisions.

Required Experience:

• 6 plus years of experience.

Must have skills:

• Business Analyst experience.
• Requirements Gathering.
• Work in Ambiguity.
• Agile experience.

Nice to Have:

• Data analysis skills (mapping data flows, data retention, system interactions).
• Six Sigma Certificate.
• Product owner experience.
• Worked on similar projects- worked on large/strategic legal/risk initiatives.
• Banking experience.

Note:

• Varied experience, working at different organizations, teams, and time sets deliverables. Concise and brief in the resume.
• Looking for strong communication- verbal and written.
• Banking experience would be ideal/ Compliance/ Risk Background.

About The Company: Top 10 banks in Canada and North America offer comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.

About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

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