Business Analyst

Global Technical Talent, an Inc. 5000 Company; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading financial services company seeks a Business Analyst to enhance operational decision-making through detailed analysis and strategic initiatives in the Structured Notes Operations. The role requires strong communication skills, a finance background, and proficiency in MS Office, particularly Excel. The position is hybrid, requiring in-office work two days a week, and offers a competitive hourly pay.

Qualifications

• 3+ years of relevant experience.
• Finance background is preferred.
• MS Office Suite proficiency, especially in Excel.

Responsibilities

• Execute complex transactions and enhance decision-making through analytics.
• Support timely business process completion and maintain service quality.
• Coordinate projects and ensure compliance with operational policies.

Skills

Capital markets

Communication with stakeholders

MS Office Suite (Excel)

Finance background

Education

3+ years of relevant experience

Job description

Contract Duration : 6 months (Extension possible)

Pay range : C$45 - 55 / hr

Location : Toronto, ON

Work Type : Hybrid, In office 2 days a week

Structured Notes Operations :

• The Business Analyst executes critical projects and strategic special initiatives within Structured Notes Operations that may require broader partnerships across the client.
• Enhance management decision-making on policies, processes, products, and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality.
• Facilitate the implementation of policies / processes and / or initiatives to meet functional objectives.

Job Description :

• Execute more complex transactions and overrides accurately, on time, and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
• Identify, document, and investigate processes / exceptions arising from transactions / processes beyond first-level operations service delivery.
• The Business Analyst coordinates with partners on key initiatives and may act as a project lead / subject matter expert for small-scale projects / initiatives in accordance with project management methodologies.
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that service quality is maintained.
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross-functional operational issues, interpret findings, and make recommendations.
• Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels.
• Contribute to the production of consolidated or aggregated reporting as appropriate.

Operations Support :

• Support the timely and accurate completion of business processes and procedures according to SLA requirements.
• Contribute to business objectives for operational excellence identify, suggest, and actively participate in improving standards, policies, procedures, and solutions.
• Continually develop an understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues / risks, and assessing potential impacts as they relate to operating policies, standards, and procedures.
• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality.
• Analyze service delivery issues and conduct internal / external research projects and / or contribute to audit reviews; run testing, and generate reports to identify potential solutions within the risk appetite that enhance the customer experience and support business objectives.
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations.
• Contribute to the development / delivery of presentations / communications to management or broader audiences.
• Ensure necessary due diligence to support the accuracy of all customer transactions / activities.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).
• Protect the interests of the organization - identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary.
• Support change management projects or programs that impact the business, functions, or processes and ensure clear communication and documentation of new processes.
• Assume responsibility for minimizing operational and regulatory risk by complying with the Bank and industry Code of Conduct.

Breadth & Depth :

• Sound knowledge and understanding of Structured Notes, business processes and procedures, and transaction lifecycle (e.g., processing environment, applications, software, hardware, products).
• Sound level knowledge with some form of related training and / or related experience or skills; specifically, OTC Derivatives.
• Ability to execute standard and non-standard processes and requests of low to medium complexity with moderate to high-risk / financial impact.
• Identifies key operational / reporting / process issues for own area.
• Provides thorough analysis and / or specialized reporting or operational / process support.
• Requires a general understanding of the overall function and / or businesses supported.
• Some complexity in operational / reporting / process and / or analysis functions generally require a short-term focus.
• Completes work within specifically defined parameters with guidance / direction from management as necessary.

Required Education / Experience :

• 3+ years of relevant experience.

Must-Have skills :

• Capital markets.
• Comfortable with communicating with multiple stakeholders from all levels.
• MS Office Suite (Excel specifically).
• Finance background.

Nice to have skills :

• Structured notes.
• Equity / OTC derivatives.

Note :

• Strong Business background ideally from the FI industry; equity would be nice to have.

About The Company :

• Top 10 banks in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.