Business Analyst

Manulife/John Hancock; Toronto; Hybrid; CAD 63,000 - 105,000; Full time

Benefits offered by this job

Flexible work policies

Professional development

Retirement plans (pension & share)

Job summary

Manulife/John Hancock in Canada (Ontario) seeks a Business Analyst to support Treasury system implementations, ERP onboarding, automation, testing, and production support. You will gather requirements, analyze processes, and collaborate with business and technology teams to deliver reliable solutions with automation using Gen AI and low-code tools.

Strong communication and documentation skills are essential.

Qualifications

• Minimum 3 years of professional experience supporting business systems analysis.
• Hands-on experience with technology teams for developing system solutions.
• Exposure to Gen AI and Agentic AI based solutions.
• Experience with citizen developer tools like Power Apps, Power BI, Alteryx.
• Strong analytical, diagnostic, and problem-solving skills.
• Ability to lead in a dynamic, fast-changing environment.

Responsibilities

• Provide Business Systems Analysis by collaborating with Treasury Ops and technology teams.
• Define and refine business requirements and technical specifications.
• Lead testing and create test plans/matrices for functional and integration testing.
• Project manage small to medium initiatives per PM methodologies.
• Develop and maintain thorough project documentation.
• Identify automation opportunities and data transformation needs.

Skills

Gen AI

Agentic AI

Automation

Low-code

Tools

Power Apps

Power BI

Alteryx

Job description

The Business Analyst supports Treasury system implementations, enhancements, ERP onboarding, process automation, testing, and production support. The role gathers and documents requirements, analyzes processes and data, supports testing and issue resolution, and works with business and technology teams to deliver reliable solutions.Position Responsibilities:Provide Business Systems Analysis function by working closely with Global Treasury Cash Operations and technology teams to support process re-engineering, automation, data transformation, system enhancements, configuration, testing, implementation, and production support. Define and refine business requirements and technical specifications to deliver effective technology-enabled solutions that meet business needs.Closely work with the technology teams to explain and clarify the technical specifications and rationale to help create solutions that would meet business needs.Proactively identify, plan and execute automation opportunities leveraging Gen AI, Agentic AI and other low code tools (Power platform, Alteryx etc.)Act as SME and Consultant to Treasury Operations and BU teams to identify opportunities to address business issues and alignment with Treasury strategiesCommunicate effectively to all levels of the management to report project status and critical issues requiring their attentionCreate and maintain thorough and accurate project documentation (including functional and technical design specifications) according to the project management methodologiesLead testing by preparing required test plans/matrices and executing functional and system integration testing of the applicationProject manage small to medium initiatives (as required) according to the established project management methodologiesSupport ad-hoc analysis to identify root cause of production problems and develop timely solutionsSteady state maintenance and enhancement of existing production tools / processesInteract professionally with clients and business areas to provide a high quality of service.Required Qualifications:Minimum 3 years of professional experience supporting business systems analysis function involving process re-engineering, transformation, and automationHands-on experience working with technology teams for developing system solutionsExposure to and/or working knowledge of Gen AI and Agentic AI based solutionsExperience with citizen developer tools like Power Apps, Power BI, or AlteryxSound exposure to working with EDL and creating reporting dashboardsCapability to independently learn new systems / technologyExceptional analytical, diagnostic, and problem-solving skillsAble to translate issues and problems into effective business solutionsAbility to lead in a dynamic, fast-changing environmentAptitude to work under tight deadlines, handle multiple tasks and manage ambiguityStrong organizational skills (ability to prioritize and work on multiple tasks with competing priorities)Comfortable analyzing and organizing large volumes of dataWhat can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.The role being advertised is an existing vacancy.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .Referenced Salary LocationCAN, Ontario, Toronto, 200 Bloor Street EastWorking ArrangementHybridSalary range is expected to be between$62,850.00 CAD - $104,750.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .