Business Analyst

City of Surrey; Surrey; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join the City of Surrey as a Business Analyst 2, where you'll optimize services and modernize processes. This role involves engaging with stakeholders to turn challenges into actionable solutions while working within a collaborative team environment. Bring your analytical skills to help shape the city’s transformation efforts.

Qualifications

• Two years of related work experience or an equivalent combination of training and experience.
• Proficiency in business analysis techniques including requirements elicitation and stakeholder analysis.

Responsibilities

• Engage with stakeholders to define business needs and identify improvement opportunities.
• Translate business requirements into solution-ready documentation.
• Bridge communication between business areas and solution teams.

Skills

Relationship-building

Communication

Analytical skills

Problem-solving

Education

Degree in a related field

Job description

The City of Surrey is one of the fastest growing, culturally diverse cities in Canada. Our collaborative and innovative approach to serving more than 600,000 citizens has made us a globally recognized leader in building vibrant, sustainable communities.

We are proud to be recognized as one of Canada’s Top Employers for Young People for the past 11 years, Canada's Best Diversity Employers for 2019-2022, Canada’s Greenest Employers for 2020-2022, and the only municipality to be named among Canada’s Most Admired Corporate Cultures for two consecutive terms (2018–2021; 2021–2024). Join a team that is driven by meaningful work that will build a world-class city that enhances the quality of life for our growing population. Build a City, Build a Future at the City of Surrey.

SCOPE:

As a Business Analyst 2, you’ll play a vital role in helping the City optimize services, modernize business processes, and deliver impactful solutions. You’ll work closely with departments to understand their needs, uncover improvement opportunities, and turn challenges into actionable insights. With strong relationship-building and analytical skills, you’ll serve as a trusted liaison between stakeholders and IT solution teams—guiding initiatives that support real organizational change.

RESPONSIBILITIES:

As part of a collaborative and dynamic team, you will:

• Engage with stakeholders to define business needs, assess challenges, and identify improvement opportunities.
• Translate business requirements into solution-ready documentation and workflows that guide successful implementation.
• Bridge communication between business areas and solution teams to ensure shared understanding and alignment.
• Evaluate how technology can enhance business operations, services, and outcomes.

ABOUT YOU

You are a thoughtful and analytical problem-solver who brings curiosity, collaboration, and purpose to your work. You thrive in an environment of change and continuous improvement and bring the following strengths:

• Strong relationship-building and communication skills that foster trust and alignment across teams.
• Proficiency in business analysis techniques including requirements elicitation, stakeholder analysis, and process modeling.
• A results-oriented mindset with the ability to turn complex problems into actionable solutions.
• A growth-focused perspective, eager to learn, adapt, and help shape transformation efforts that deliver lasting value.

QUALIFICATIONS:

Candidates under consideration will possess the following qualifications:

• Degree in a related field from a recognized institution plus two (2) years of related work experience or an acceptable equivalent combination of training and experience.

Preferred Assets include:

• ECBA or CCBA certification.
• Experience within the public sector.
• Experience working with Continuous Improvement methodologies.
• Experience working with Agile Principles.

This position involves completion of a Police Information Check.

EMPLOYMENT STATUS

Union - CUPE Local 402 - Term (1 year)