Business Analyst

Status: Temporary, Full Time, 37.5 hours per week
Schedule: Monday - Friday

Salary: This position starts at $75,000 per year and increases to $103,205 per year, over a 10-year period. This salary range incorporates experience, yearly salary increments to reward years of service, employee growth and development within the organization.

Start Date: May 20, 2025
End Date: May 20, 2026 (with possibility of extension)

Date Posted: April 23, 2025
Closing Date: May 7, 2025

Purpose of the job

We are seeking a skilled and detail-oriented Business Analyst to lead process improvements, drive automation, and implement data-driven solutions that enhance organizational efficiency.

This role will be responsible for leading requirements gathering, solution design and selection, and implementation of key business systems, such as a fee-for-service client management system and other critical platforms. The goal is to improve efficiency, accuracy, and compliance while ensuring seamless adoption by staff and leadership.

Beyond this high-impact initiative, you will also develop Power BI dashboards, conduct business analysis, and drive process improvements across multiple areas.

KEY RESPONSIBILITIES:

• Lead requirements gathering, solution design, selection, and implementation of key business systems, including fee-for-service client management systems and workforce management systems.
• Collaborate with cross-functional teams to assess business needs, identify inefficiencies, and implement scalable technology solutions.
• Develop and maintain Power BI dashboards and reports to provide real-time insights and track project progress.
• Gather and document business requirements, process workflows, and system specifications to guide implementation.
• Conduct data analysis to inform process improvements and decision-making.
• Manage and support project implementation, ensuring alignment with stakeholder needs and compliance requirements.
• Work within a unionized, non-profit environment, ensuring that system changes align with funding requirements, labor agreements, and organizational policies.
• Provide training and change management support to ensure successful adoption of new processes and tools.
• Communicate analysis results effectively to senior management, leadership teams, and stakeholders.

Qualified candidates will possess:

• Post-secondary degree in a related field (e.g., Business, Information Systems, or Public Administration).
• 3+ years of demonstrated experience in business analysis and project management, ideally in a funded non-profit and/or unionized environment.
• Demonstrated experience leading requirements gathering, solution design, selection, and implementation of business systems.
• Proven ability to independently plan, prioritize, and manage complex projects and tasks in a fast-paced, ever-changing environment.
• Strong stakeholder engagement and communication skills across all levels of management, including executive level.
• Ability to translate technical concepts into actionable insights for non-technical audiences.
• Expertise in Power BI and other data visualization tools for dashboard creation and reporting.
• Proficiency in data modeling and SQL (e.g., writing queries, creating joins, and working with relational databases), or equivalent experience.

Preferred Qualifications:

• One or more professional certifications such as Project Management Professional (PMP) or Certified Business Analysis Professional (CBAP).
• Experience working with client management systems and workforce management systems.

A criminal record check is required as a part of this process.

APPLICATION REQUIREMENTS:

To apply, please upload your resume and cover letter as separate attachments. Please note that only Word or PDF formats can be accepted. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.

To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.

Additional Information:

This position is based in our Surrey Community Campus office. DIVERSEcity has implemented safety procedures; to view our safety plan, please visit www.dcrs.ca/news/diversecity-covid-19-safety-plan/. As an organization, we continue to monitor public health and safety guidelines in order to maintain a safe working environment for DIVERSEcity's staff, clients, and community. Recruitment for this position will be conducted virtually. This position is not available for sponsorship; only candidates legally entitled to work in Canada can be considered.

A comprehensive job description will be provided to all candidates shortlisted for interviews.

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at recruitment@dcrs.ca. Any personal information provided will be maintained in confidence.

About DIVERSEcity:

DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years, we have focused on providing specialized services for newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues, and access medical care. DIVERSEcity is a client-centered organization committed to quality and accountability. We value growth, respect, integrity, and compassion. To learn more about DIVERSEcity, visit us at https://www.dcrs.ca/.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.