Business Analyst

PLATO; Sault Ste. Marie; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as a Business Analyst, where your analytical skills will help shape technology solutions that meet business needs. In this dynamic role, you will collaborate with diverse stakeholders, conduct detailed analyses, and develop functional specifications to drive improvements in software systems. You'll be part of a team that values quality and inclusivity, contributing to a mission that empowers Indigenous communities across Canada. This position offers a unique opportunity to grow professionally while making a meaningful impact in the tech industry.

Benefits

Career Growth Opportunities

E-Learning Classes

Software Certifications

Inclusive Work Environment

Accommodations for Disabilities

Qualifications

• 5+ years as a Business Analyst in technology projects.
• Strong understanding of SDLC and Agile methodologies.
• Proficiency in business process modeling tools.

Responsibilities

• Translate business goals into technical requirements.
• Conduct analysis of systems and processes for improvements.
• Support project managers in planning and monitoring progress.

Skills

Analytical Skills

Communication Skills

Problem-Solving

Agile Methodologies

Business Process Modeling

Client Facing Skills

Interpersonal Skills

Adaptability

Coaching and Mentoring

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Bachelor's degree in Business Administration

Tools

Microsoft Office Suite

Jira

Trello

Miro

DevOps

Job description

PLATO is Canada's only Indigenous-led, Indigenous staffed software testing services firm. We insist on working with quality people who share our passion for quality testing and have built a team of people who also believe quality is the most important deliverable. Our team of software testing specialists believes that better software leads to a better world.

We are committed to building strong communities - PLATO trains and employs members of First Nations, Metis, and Inuit communities across the country and strives to build a network of 1000 Indigenous software testers across Canada. PLATO has offices on or near Indigenous communities across Canada, in Fredericton, Sault Ste Marie, Ottawa/Gatineau, Regina, Prince Albert, Calgary, and Vancouver.

We are seeking a detail-oriented and experienced Business Analyst to join our dynamic team. The Business Analyst will play a crucial role in analyzing and defining IT requirements and ensuring that technology solutions meet the needs of the business. The ideal candidate will have a strong technical background combined with excellent analytical and communication skills. This role requires an individual who can work in our Sault Ste. Marie office.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
• Proven experience (5+) as Business Analyst or similar role in client projects in technology.
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
• Excellent analytical and problem-solving skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Experience with business process modeling tools and techniques.
• Experience working with government would be preferred.
• Excellent client facing communication skills both verbal and written.
• Familiarity with enterprise software solutions and IT infrastructure.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Visio), Jira, Trello, Miro, DevOps etc.
• Relevant certifications like - CBAP, PMI-PBA are preferred.
• Strong interpersonal skills including the ability to develop and maintain positive working relationships with internal and external stakeholders.
• Highly organized, adaptive to change, strong inclination to continuous learning.
• Believes in coaching and mentoring team members wherever needed.

Additional Requirements:

• Must be within a commutable distance to Sault Ste. Marie. Work from our office location and occasional on-site work with clients is required.
• Flexibility to travel to client sites as needed, with the frequency varying based on project requirements.

Responsibilities

• Collaborate with stakeholders to understand business goals and translate them into technical requirements.
• Conduct detailed analysis of current systems, processes, and workflows to identify areas for improvement.
• Develop functional specifications (FRD), user stories & personas, process maps and Requirement Traceability Matrix (RTM) for IT projects, ensuring alignment with business objectives.
• Facilitate meetings and workshops with business stakeholders and IT teams to gather and prioritize requirements.
• Work closely with development and QA teams to ensure accurate and timely implementation of solutions.
• Perform gap analysis and provide post-implementation support.
• Support project managers in project planning, monitoring progress, and ensuring delivery within scope and timelines.
• Assist in user acceptance testing and coordinate rollout of new systems and enhancements.
• Actively participate in continuous improvement initiatives.

Additional Information

At PLATO, we encourage our employees' personal career growth. We have plans in place to make sure that each employee is connected with a people manager to help guide them through their professional development, offer e-learning classes, and give our employees the opportunity to pursue software certifications for cutting-edge technologies.

PLATO respectfully acknowledges that our offices are located on treaty territories, unceded First Nations and Inuit territories, and part of Métis homelands. We honour their long history of welcoming many Nations to the beautiful Turtle Island and we actively work towards reconciliation between Métis, Inuit, and First Nation peoples and non-Indigenous people on this Land.

We contribute to proactive employment practices to promote inclusivity and diversity to those especially marginalized populations such as women, persons with disabilities, members of visible minorities, First Nations, Métis, and Inuit peoples, and all other groups protected under the Human Rights Code.

We are committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require accommodation during any aspect of the recruitment process and we will work with you to address your needs.