Business Analyst

Russell Tobin; Ottawa; Hybrid; CAD 96,000 - 110,000; Full time

Job summary

Russell Tobin & Associates is partnering with a leading client in Ottawa to recruit a Business Analyst. The role is hybrid (12 days on-site per month) and focuses on security screening, access management, and program modernization within a large, complex organization.

You will conduct current-state assessments, gather stakeholder requirements, and shape governance and risk reviews. This role leverages ServiceNow for workflow automation and BI tools for reporting, with emphasis on process

Qualifications

• 7+ years in business analysis within large, complex orgs.
• 3+ years in current-state assessments, governance, risk & process improvement.
• Experience with security screening, access management, and digital transformation.

Responsibilities

• Assess security screening, access management, and visitor management to identify gaps and risks.
• Engage stakeholders to gather requirements and support recommendations.
• Assess governance and escalation processes for alignment with security needs.
• Develop process-improvement recommendations to standardize and automate programs.
• Design future-state operating models and workflows via ServiceNow.
• Create requirements for workflow automation, reporting, and modernization.
• Define KPIs, baselines, and benefits for continuous improvement.
• Prepare roadmaps, change management strategies, and training materials.
• Handle related activities and deliverables as needed.

Skills

7+ years BA experience

Current-State Assessments

Gap & risk analysis

Security screening knowledge

Governance reviews

Process mapping & re-engineering

Governance frameworks design

ServiceNow workflow automation

Workflow automation & digitization

Stakeholder engagement

Requirements gathering & analysis

Education

University degree or college diploma in BA/related field

Lean, Six Sigma, BPM, Prosci cert

Tools

ServiceNow

Microsoft Visio

Microsoft 365

SharePoint

Power BI

Jira

Confluence

Job description

Russell Tobin & Associates is hiring on behalf of one of its esteemed clients.

Job Title

Business Analyst

Location

Ottawa, ON, Canada (Hybrid - 12 days on-site per month)

Pay Rate

$70 - $80/hr [CAD]

Education

• A university degree or college diploma in Business Administration, Public Administration, Operations Management, Management Consulting, or a related field.
• Lean, Six Sigma, Business Process Management, Prosci, or equivalent certification.

Must Have Skills

• 7+ years of experience in business analysis, process improvement, operational transformation, or program modernization within large and complex organizations
• 3+ years of experience conducting Current-State Assessments, Gap analyses, Governance reviews, Risk assessments and Process improvement initiatives.
• Experience supporting initiatives involving security screening, access management, compliance, risk management, workflow automation, digital transformation, or operational resilience.
• Strong experience gathering, documenting, analyzing, and validating business and functional requirements.
• Strong stakeholder consultation and requirements-gathering experience.
• Experience with process mapping, root-cause analysis, gap analysis, and business process re-engineering.
• Experience designing or assessing governance frameworks, operating models, workflows, accountability structures, risk controls, and escalation processes.
• ServiceNow experience, specifically involving workflow automation, case management, approval processes, reporting, or business process modernization.
• Experience developing requirements/recommendations for workflow automation, process digitization, reporting, and process modernization.
• Proficiency with business analysis/process tools such as Microsoft Visio, Microsoft 365, SharePoint, Power BI, Jira, and/or Confluence.

Key Responsibilities

• Conduct current-state assessments of security screening, access management, contractor screening and visitor management processes to identify gaps, inefficiencies, risks and improvement opportunities
• Engage and consult with stakeholders to gather business requirements, document pain points, assess future needs and support the development of program recommendations
• Assess governance, risk management, decision-making, accountability, delegation and escalation processes to ensure alignment with operational and security requirements
• Develop process improvement recommendations to simplify, standardize, streamline, digitize and automate program processes based on industry best practices and benchmarking analysis
• Design future-state operating models and process frameworks for the Security Screening and Access Management Program, including governance structures, workflows, roles and responsibilities utilizing ServiceNOW
• Develop business requirements and implementation recommendations to support digital enablement initiatives, including workflow automation, reporting capabilities and process modernization solutions
• Establish performance measurement frameworks by defining key performance indicators, baseline measures, reporting requirements and benefit realization approaches to support continuous improvement
• Develop implementation roadmaps, change enablement strategies, training materials and executive-level recommendations to support the successful modernization and long-term sustainability of the Security Screening and Access Management Program
• Related activities and deliverables, as required