Business Analyst

Medavie; Montreal (administrative region); Hybrid; CAD 61,000 - 69,000; Full time

Benefits offered by this job

Health benefits and wellness programs

Pension plan ( Defined Contribution)

Performance-based incentive bonus

Vacation week plus flexible time off

Professional development opportunities

Job summary

Medavie is seeking a Business Analyst, Client Solutions to lead data-driven initiatives across Operations, IT, Finance, Sales, and Marketing in Canada. You will develop ROI-backed business cases and ensure alignment with strategic goals to improve client experience and operational performance.

The role emphasizes partnership across functions, data analysis, testing support, and change readiness, with hybrid or remote work options and a strong focus on client-centric outcomes.

Qualifications

• 3–5 years of business analysis, operations, or project environments.
• Experience on cross-functional initiatives and complex projects.
• Familiarity with data analysis and reporting tools (Power BI, Tableau, Alteryx).
• Experience with Jira, ALM, and low-code/automation platforms is an asset.

Responsibilities

• Lead requirements gathering, validation, and documentation for complex initiatives.
• Build strong relationships with cross-functional teams to drive alignment.
• Develop ROI-backed business cases with Finance input.
• Identify opportunities to improve processes and influence teams.
• Coordinate UAT cycles, test cases, and support training and go-live activities.

Skills

Business analysis

Cross-functional collaboration

Requirements gathering

ROI analysis

Communication

Stakeholder engagement

Bilingualism (French/English)

Education

College diploma

Bachelor’s degree preferred

Tools

Power BI

Tableau

Alteryx

Jira

ALM

Low-code/Automation platforms

Job description

Position Type:PermanentIf you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.Position Summary:The Business Analyst, Client Solutions plays a critical role in leading complex initiatives that improve operational effectiveness across Medavie Operations. This role partners with business leaders and cross-functional teams (Operations, IT, Finance, Sales, and Marketing) to identify opportunities, define requirements, and deliver data-driven solutions that enhance client experience and operational performance.The Business Analyst develops strong, ROI-backed business cases and supports the implementation of strategic initiatives aimed at improving user experience and driving higher net promoter scores. This role acts as a key liaison across functions, ensuring alignment between business needs and technical solutions.Key Responsibilities:Business Analysis & Solution DeliveryLead requirements gathering, validation, and documentation for complex initiativesTranslate business needs into clear, actionable requirements and functional solutionsSupport IT intake processes and contribute to solution design and implementationEnsure alignment between business objectives and delivered solutionsCollaboration & Stakeholder EngagementBuild strong relationships across Operations, IT, Finance, Sales, and MarketingAct as a liaison between cross-functional teams to facilitate communication and alignmentWork with stakeholders to understand business challenges and identify improvement opportunitiesSupport data gathering and analysis to inform decision-making and project initiativesBusiness Case Development & ROI AnalysisDevelop business cases with strong ROI justification in collaboration with FinanceSupport prioritization of initiatives based on business value and impactDrive a client-centric approach to solution design and decision-makingProcess Improvement & InfluencingIdentify opportunities to improve and streamline operational processesInfluence stakeholders to adopt effective and efficient practicesPromote a strong focus on enhancing client and user experienceContribute to continuous improvement and innovation initiativesTesting & Implementation SupportCoordinate and oversee User Acceptance Testing (UAT) cyclesDevelop and execute test cases for projects and system releasesManage defect tracking, prioritization, and resolutionSupport training, implementation, and business readiness activitiesRequired Qualifications:Education: College diploma required; Bachelor’s degree in Business, Analytics, Finance, or related field preferredWork Experience:3-5 years of relevant experience in business analysis, operations, or project environments.Experience working on cross-functional initiatives and complex projectsTechnical SkillsExperience with data analysis and reporting tools (e.g., Power BI, Tableau, Alteryx)Familiarity with tools such as Jira, ALM, and low-code/automation platforms is an assetKnowledge of AI, cloud-based systems, and SaaS solutionsOther Qualifications:Experience in developing business cases and ROI analysisExperience in insurance or financial services is an assetKnowledge of Agile project management methodologies is an assetBilingualism (French/English) is considered a strong assetCore Competencies:Business Acumen: Strong understanding of operations, business processes, and client experience driversAnalytical Thinking: Ability to interpret data, identify trends, and provide actionable insightsCommunication: Strong presentation and facilitation skills across various audiencesCollaboration: Builds effective relationships and works cross-functionally to drive resultsInfluencing: Ability to guide decision-making and promote best practicesInnovation & Continuous Improvement: Identifies opportunities to enhance processes and implement solutionsProject & Time Management: Manages multiple initiatives, timelines, and deliverables effectivelyAdaptability: Thrives in a fast-paced and evolving environmentWhat’s in it for you?What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success.What we offer:Hybrid or remote work arrangements.Flexible work environment and work-life balance.100% employer-paid health, dental, and vision benefits (effective Day 1).100% employer-matched Defined Contribution Pension Plan.Annual performance-based Incentive Bonus.A gifted week of vacation in your first year + optional Vacation Purchase Program.Support for professional development, training, and certifications.Wellness programs, health resources, and fitness discounts.#CBM1#LI-VS1This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.Pay Range:61 221 - 68 873 CADThe Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.If you experience any technical issues throughout the application process, please email: [e-mail] .