Business Analyst

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

About oxio

We believe in equal access to the internet and the opportunities that come with it. The internet means something different to everyone—a way to stay in touch, travel, shop, learn, create. To us, it’s a way to empower people—to connect everyone to the opportunities the internet provides in a secure, accessible and convenient way. We’re here to share the importance of equal access one story, post, meme, stream, game, wiki, email, connection at a time. We‘re here because we believe that if everyone had equal access to the opportunities found on the internet, we’d see a lot of pretty great things from a lot of unexpected people.

We’re here to share the internet. Because the internet is awesome and we heart it.

At oxio, we all work remotely. For us, remote is not a challenge to overcome. It's a clear business advantage. And our culture and product reinforces that belief.

oxio operates in agile mode, under the Cogeco Connexion Inc brand. This role might offer opportunities within the larger North American organization.

Role

We’re looking for a Business Analyst to join our Systems Squad at oxio. If you’re someone who thrives on turning chaos into clarity, translating ideas into action, and making life easier for customers and teams, this might just be the role for you.

As our BA, you’ll bridge the gap between business and tech, helping shape how we scale, automate, and improve our processes. You’ll work with stakeholders across oxio, gathering insights, mapping workflows, and ensuring that our systems and products keep up with our ambition.

In short, you’ll be the champion of clarity—the person who connects the dots between business needs, tech realities, and seamless customer experiences.

The job and what you’ll need to get it done

Understanding what’s needed (Requirements & Impact Analysis)

• Listen, Ask, Analyze—dive deep into business needs, customer pain points, and operational challenges.
• Work with stakeholders (like oxio leadership & product teams) to Define, Refine, and Prioritize what needs to get built.
• Quantify the Impact—understand the why behind the what and help make data-driven decisions.
• Document everything that matters—Processes, Workflows, User Stories, Use Cases—in a way that’s clear and actionable.

Keeping everyone aligned (Collaboration & Stakeholder Engagement)

• Speak Business, speak Tech, and make sure they understand each other.
• Work with Product Managers, Developers, and Business Leads to connect the dots between strategy and execution.
• Challenge assumptions, push for better, and always keep the Customer Experience in focus.
• Translate complex ideas into simple, easy-to-act-on insights.

Designing & problem-solving (Process Optimization & Documentation)

• Run discovery workshops, deep-dive into workflows, and spot inefficiencies before they become problems.
• Create process maps, journey flows, and system diagrams that help teams understand, build, and improve.
• Help define what “Done Right” looks like, ensuring that solutions meet both business and user needs.

Navigating the unknown (Risk & Quality Management)

• Anticipate roadblocks and proactively find ways around them.
• Work with tech teams to ensure quality testing, smooth deployments, and bug-free experiences.
• Continuously refine, iterate, and optimize—because done isn’t always done.

Qualifications

• 8+ years of experience in Business Analysis, Product Management, or Information Technology.
• 5+ years of experience in product, systems, or process improvement.
• Tech-savvy—you don’t need to code, but you get how systems, APIs, and databases work.
• Strong communication skills—you can talk to developers, execs, and frontline teams with equal ease.
• Ability to build and implement strategy E2E : we are a start -up with no hierarchy.
• Data-driven, analytical and strategic thinking.
• Ability to work under pressure in a highly competitive market.
• Comfortable in an agile environment.
• Telecom industry experience? Big plus.
• Bilingual (French/English)? Even better.

Other things that might be of interest to us:

• You are as ambitious as we are :)
• You are proactive and learn quickly.
• You’ve helped to the success of growing an online/digital business.
• You have business creativity and business acumen.
• You are savvy about technology, data-driven marketing and thirsty about innovation.

Benefits

• Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and they come with a great culture.
• Benefits: We’ve got you covered.
• Career Evolution: Join us, and we will give you the tools to achieve your career goals!
• Technology: Do you have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.

If any of this sounds interesting to you, we'd love to talk! Apply online and tell us why you want to join our team.

This position is open to individuals residing within the organization's footprint, which includes the following locations:

• Ontario and Quebec, Canada.

#LI-HYBRID

Location: Montréal, QC Company: Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com