Business Analyst

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Competition Number: J0425-0637

Position Title: Business Analyst

Position Number (Final): 00508444

Employee Group: Support Staff - USW Local 2010

Job Category: Information Technology

Department or Area: IT Services

Location: Kingston, Ontario, Canada (Hybrid)

Salary: $65,044.00 - $79,313.00/Year

Grade: 08 Review Salary Information Here

Hours per Week: 35

Job Type: Permanent (Continuing)

Shift: 7 Monday - Friday

Number Of Positions: 1

Date Posted: April 23, 2025

Closing Date: April 30, 2025

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COVID 19 On-Campus Requirements

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

A Brief Overview

Join the dynamic and diverse team at IT Services as a Business Analyst, reporting to the Enterprise CRM Manager within the Strategy and Partnerships Directorate.

In this fast-paced environment, you will have the opportunity to collaborate closely with business partners across the University and contribute to critical projects that enhance our technology services. This position focuses on analyzing business needs and processes to drive improvements and ensure alignment with organizational goals, providing an exciting platform for learning and hands-on experience.

This position provides expertise to aid in the planning, design and development of technical resources. This position translates business requirements into an implementation plan with clients and members of the team. This position makes recommendations for solutions or improvements to business processes that can be accomplished through technology.

If you're passionate about leveraging technology to optimize processes and looking to make a meaningful impact within a supportive team, this opportunity is perfect for you!

Job Description

What you will do

• Analyzes, edits, documents, and translates business and functional requirements.
• Conducts research and addresses information systems changes and business process improvements to meet current and future business requirements.
• Completes detailed system specifications for workflow, scripts, reports, interfaces, conversions, modifications, customizations or extensions.
• Recommends system and business process improvements on complex information system and business process issues.
• Develops and maintains training deliverables for staff.
• Designs processes for data input.
• Other duties as required in support of the department and/or unit.
  
  

Required Education

• Four-Year Bachelor Degree or equivalent in computer science is preferred. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.
  
  

Required Experience

• More than 3 years and up to and including 5 years of experience.
• Experience with data architecture, higher education data taxonomy, and/or business processes considered an asset.
• Consideration may be given to an equivalent combination of education and experience.
  
  

Job Knowledge And Requirements

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
• Provide effective consultation and advice on non-straightforward and/or complex issues.
• Interaction with others requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the different needs of different audiences.
• Builds relationships, trust and credibility.
• Prioritize and distribute work to deliver objectives on time and to the highest standard.
• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
• Actively participate in project team meetings and develop individual and unit project plans.
• Lead procedural or technological change within a unit.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Seek information and input to fully understand the cause of problems.
• Appropriately assesses risks before making a decision.
• Contribute to the creation and evaluation of possible solutions.
• Take action to remove obstacles and address problems before they impact performance and results.
• Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.
• Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.
  
  

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

Are you interested in this job?

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Strategic Management Services

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