Business Analyst

AESO; Calgary; Hybrid; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Health and dental benefits

Defined contribution pension plan

Learning and development opportunities

Hybrid work environment

Job summary

AESO in Calgary, Alberta, is seeking a Business Analyst to bridge business needs with technology solutions in the electrical utility sector. You will document requirements, support solution delivery, and contribute to AESO's business analysis practices.

This role emphasizes stakeholder collaboration, agile participation, and rigorous analysis to ensure high-quality, fit-for-purpose outcomes. A degree plus 3+ years of experience in business analysis within utilities is required, with strong

Qualifications

• Bachelor's degree or diploma in business, engineering, IT, or related field.
• Minimum 3 years of business analysis experience in the electrical utility sector.
• Experience gathering requirements, mapping processes, and supporting solution delivery.

Responsibilities

• Gather, document, validate, and maintain requirements across initiatives.
• Analyze processes, systems, and data; document current and future state workflows.
• Collaborate with cross-functional teams to clarify needs and support decisions.

Skills

Business analysis

Requirements gathering

Process mapping

Stakeholder analysis

Agile delivery

Excel

Education

Bachelor's degree or Diploma in related field

Tools

Azure DevOps

Visio

Microsoft 365

Job description

The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and also facilitate Alberta’s competitive wholesale electricity market. The AESO strives to foster an inclusive, diverse and equitable workplace where people feel respected and welcomed for who they are, together we deliver high performance and innovative results.Job DescriptionReporting to the Team Lead, Business Analysts, we are seeking a motivated Business Analyst with relevant experience or interest in the electrical utility sector to become an integrated member of the AESO team.In this role, you'll work closely with business and technology stakeholders to understand needs, document clear requirements, support solution delivery, and contribute to AESO's business analysis practice. You'll play an important role in the design, configuration, and delivery of sustainable, best-fit solutions that enable business value across the organization.What You'll DoSupport business analysis activities across AESO initiatives while building knowledge of the organization, its processes, and systems.Gather, document, validate, and maintain business, stakeholder, functional, and non-functional requirements.Assist with analysis of business processes, systems, and data, including documenting current-state and future-state workflows.Facilitate or support stakeholder interviews, workshops, and working sessions.Collaborate with business, technology, vendor, and cross-functional teams to clarify needs, identify issues, and support solution decisions.Support solution design, testing, implementation, and adoption by preparing analysis deliverables and assisting with issue resolution.Apply established business analysis tools, templates, and techniques, while contributing to consistent business analysis practices.Identify and communicate requirements gaps, dependencies, assumptions, risks, and decisions in a timely manner.Participate in agile team activities and pursue ongoing learning in AESO operations, the electrical utility sector, and business analysis practices.What You’ll BringDegree or Diploma in Business Administration, Engineering, Information Technology, or a related field.Minimum of 3 years of experience in business analysis or a related role, with experience in the electrical utility industry.Practical experience gathering and documenting requirements, mapping processes, conducting analysis, and supporting solution delivery.Working knowledge of business analysis techniques, including stakeholder analysis, process modelling, use cases, user stories, acceptance criteria, and requirements traceability.Strong analytical, problem-solving, written, and verbal communication skills.Experience collaborating with business and technology teams in a project, product, or operational environment.Proficiency with Microsoft 365 tools.Experience with Azure DevOps, Visio, or similar collaboration and modelling tools is considered an asset.Experience with Excel and basic data analysis; familiarity with SQL or data visualization tools is an asset.Knowledge of the electrical utility sector, electricity markets, regulatory environments, or energy trading is an asset.Awareness of change management, agile delivery, testing, and implementation practices is an asset.What Sets You ApartYou enjoy partnering with business and technology stakeholders to solve complex problems and deliver meaningful outcomes.You're naturally curious and ask thoughtful questions to uncover business needs and opportunities for improvement.You can balance multiple priorities while maintaining strong attention to detail and high-quality documentation.You're comfortable identifying gaps, risks, dependencies, and process improvements.You thrive in a collaborative environment and enjoy building strong relationships across teams.You're adaptable, eager to learn, and excited to grow your knowledge of the electrical utility sector and business analysis practices.What We OfferThis full-time opportunity offers a competitive salary, paid vacation and flex time, health and dental benefits, mental health support, a defined contribution pension plan, and learning and development opportunities as part of your overall compensation package. We support a hybrid work environment, where the team is in the office on Tuesdays, Wednesdays, and Thursdays. Mondays and Fridays are flexible for where you work best.Application deadline: October 12, 2026#LI-HybridIf you are contacted for a pre-screening and/or interview, please advise of any accommodation measures required to enable you to fully participate. Information received relating to accommodation measures will be addressed confidentially.The Alberta Electric System Operator is unable to accept unsolicited agency resumes.The Alberta Electric System Operator, and its members, officers, employees and agents (collectively, the \"AESO\") is committed to protecting personal information provided to it. When you submit your personal information to the AESO for the purpose of pursuing employment with the AESO, the collection, use and disclosure of personal information is in accordance with the provisions of the Protection of Privacy Act (POPA) of Alberta.As noted, the AESO is mandated to maintain the safe and reliable operations of the provincial power grid. As part of meeting its obligations, the AESO may require the successful candidate to undergo a criminal background check for the position. This collection of personal information for the purposes of a check will be conducted in accordance with Section 4 of POPA.