Business Analyst

Wing Group; Burnaby; On-site; CAD 85,000 - 105,000; Full time

Job summary

A leading company in the technology sector is seeking a Business Analyst to develop and maintain high-quality documentation standards. This role involves collaborating with stakeholders, managing ERP systems, and ensuring regulatory compliance, offering competitive salary and benefits, including extended health and wellness perks.

Benefits

Extended health and dental

Group RSP with employer matching

Wellness days

Qualifications

• 3+ years of experience in IT or business analysis.
• Working towards IIBA certification.
• Experience with API integrations and software testing.

Responsibilities

• Standardize documentation templates and maintain technical specs.
• Gather and analyze ERP needs and implement system changes.
• Train stakeholders on documentation best practices.

Skills

Documentation Standards

Requirement Gathering

Data Analysis

Technical Documentation

System Troubleshooting

Process Modeling

Education

Post-secondary degree in Computer Science, Business Administration, or Engineering

Tools

Excel

PowerBI

Job description

Job Details

Mustang Survival Burnaby - Burnaby, BC | Full Time | Information Technology

Description

JOB PURPOSE

The Business Analyst will support Wing Group’s growth by developing and maintaining documentation standards, producing clear technical documentation, and supporting requirement gathering through structured recordkeeping. This role ensures all documentation related to business systems—such as feature documentation, standards, process flows, and SOPs—is accurate, current, and accessible. High-quality documentation facilitates team alignment, regulatory compliance, and knowledge sharing among stakeholders.

WHAT WE OFFER

Salary range: $85,000 - $105,000 annually. Benefits include extended health and dental, Group RSP with employer matching, wellness days, and industry perks. Salary may vary based on experience and skills.

RESPONSIBILITIES

Documentation & Knowledge Management

• Standardize documentation templates, naming conventions, and repositories.
• Maintain user guides, technical specs, integration diagrams, change logs, and functional documents.
• Collaborate with stakeholders and developers to document features, workflows, APIs, and logic.
• Manage a central knowledge base adhering to governance standards.
• Ensure documentation accessibility and usability.
• Conduct regular audits for completeness and standards compliance.

System Administration and Analytics

• Serve as SME for ERP modules.
• Gather and analyze ERP needs, recommend system improvements.
• Implement system changes, customizations, workflows, and dashboards.
• Troubleshoot ERP issues and develop custom programs.
• Create user interfaces to improve usability.
• Stay updated on ERP releases and industry trends.
• Extract and analyze system data, prepare reports, and provide insights using tools like Excel and PowerBI.
• Monitor KPIs such as sales, inventory, labor, and billing.

Governance & Continuous Improvement

• Partner with management to document governance frameworks.
• Define standards, naming conventions, and data dictionaries.
• Improve documentation quality through peer reviews.
• Train stakeholders on documentation best practices.

Qualifications

• Post-secondary degree in Computer Science, Business Administration, or Engineering preferred.
• At least 3 years of experience in IT or business analysis.
• Working towards IIBA certification.
• Experience in process modeling, requirements gathering, solution evaluation, API integrations, and software testing.