Business Analyst

Mustang Survival Corp.; Burnaby; On-site; CAD 85,000 - 105,000; Full time

Job summary

A leading company in the technology sector is looking for a Business Analyst to enhance documentation standards and improve ERP system functionality. The successful candidate will play a pivotal role in documentation management, governance frameworks, and continuous improvement initiatives while leveraging analytical skills for data-driven insights. Candidates should possess a post-secondary degree and relevant experience in IT or business analysis.

Benefits

Health and dental coverage

Group RSP with employer matching

Wellness days

Industry perks

Qualifications

• Minimum 3 years experience in IT or business analysis.
• Working towards an IIBA certification is preferred.
• Competence in software testing and solution evaluation.

Responsibilities

• Define and maintain documentation standards.
• Gather and analyze ERP needs to enhance system functionality.
• Develop user-friendly interfaces and monitor KPIs.

Skills

Documentation Management

Analytical Skills

Process Modeling

Requirements Gathering

API Integrations

Data Analysis

Education

Post-secondary degree in Computer Science, Business Administration, or Engineering

Tools

Excel

PowerBI

Job description

JOB PURPOSE

The Business Analyst at Wing Group will focus on developing and maintaining documentation standards, producing clear technical documentation, and supporting requirement gathering through structured recordkeeping. This role ensures all documentation related to business systems—such as feature documentation, standards, process flows, and SOPs—is accurate, current, and accessible. The analyst's high-quality documentation supports team alignment, regulatory compliance, and knowledge sharing across technical and non-technical stakeholders.

WHAT WE OFFER

Salary range: $85,000 - $105,000 annually. Benefits include health and dental coverage, Group RSP with employer matching, wellness days, and industry perks. Final salary depends on experience and skills.

RESPONSIBILITIES

Documentation & Knowledge Management

• Define, standardize, and maintain documentation templates, naming conventions, and repositories.
• Create and update user guides, technical specs, integration diagrams, change logs, and functional documents.
• Work with stakeholders and developers to document features, workflows, APIs, and system logic clearly.
• Maintain a knowledge base aligning with governance and audit standards.
• Ensure documentation is accessible and usable for all users.
• Regularly audit documentation for completeness and compliance.

System Administration and Analytics

• Serve as SME for ERP modules.
• Gather and analyze ERP needs to improve system functionality.
• Recommend and implement system enhancements.
• Design customizations, workflows, and dashboards.
• Troubleshoot and resolve ERP issues.
• Develop custom programs and scripts to enhance ERP functionality.
• Create user-friendly interfaces.
• Stay updated on ERP releases and industry trends.
• Extract and analyze system data, identify trends, and prepare reports.
• Use tools like Excel and PowerBI for data analysis.
• Monitor KPIs such as sales, inventory, labor, and billing.
• Translate data insights into actionable recommendations.

Governance & Continuous Improvement

• Collaborate with the Business Systems Manager on governance frameworks.
• Define standards, naming conventions, and data dictionaries.
• Improve documentation quality through reviews and feedback.
• Train stakeholders on documentation best practices.

Minimum Requirements

• Post-secondary degree (preferably in Computer Science, Business Administration, or Engineering).
• At least 3 years of experience in IT or business analysis.
• Working towards IIBA certification.
• Experience in process modeling, requirements gathering, solution evaluation, API integrations, and software testing.