Business Administrator- EDI

LBMX; London; On-site; CAD 45,000 - 55,000; Full time

Job summary

A dynamic software solutions company is seeking a Business Administrator for its EDI department in London, Ontario. This entry-level role involves configuring customer accounts, validating data transactions, and providing exceptional customer support. Ideal candidates should possess strong communication skills, be detail-oriented, and thrive in a fast-paced environment where teamwork and a positive attitude are valued. LBMX offers competitive benefits, a healthy work-life balance, and opportunities for growth.

Benefits

Competitive salary and benefits

3 weeks vacation plus extra holidays

Education subsidies

Flexible Summer Hours

Qualifications

• Strong verbal skills and ability to develop rapport with customers.
• Self-motivated with a high level of professionalism.
• Ability to review and comprehend technical business requirements.

Responsibilities

• Configure and maintain customer accounts.
• Validate and monitor transactions.
• Act as a primary point of contact for internal and external customers.

Skills

Communication skills

Attention to detail

Problem-solving

Teamwork

Education

Post-secondary education in related field

Tools

Excel

Outlook

Word

Job description

LBMX is growing again . . .

We are seeking a Business Administrator - EDI

LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. As we continue our growth trajectory, we are seeking a talented, compassionate, and driven individual to join our team as a Business Administrator in our EDI department.

We have done well, and we have an even more exciting future. That means we want our newest employees to be a great fit with who we are and where we want to go. We want to offer careers to good people, who strive for a work-life balance, care about doing a good job, and enjoy being part of a team where you and your hard work are valued. Come and help us make LBMX a better company and an even better place to work!

Position Description:

LBMX is the leading private marketplace provider for Buying Groups and Purchasing Co-operatives. These marketplaces are designed to electronically connect the members of buying groups with their supplier partners.

We are looking for a Business Administrator to join our EDI Department. This entry-level role is responsible for validating files moving through LBMX’s data network, configuring customer accounts, and troubleshooting transactional issues. You will serve as a key contact for both internal and external stakeholders, ensuring the smooth and accurate flow of data while delivering an exceptional customer experience.

This is an ideal role for someone with strong communication skills, high computer literacy, and a talent for problem-solving in a fast-paced, customer-focused environment. No programming experience is required.

Successful candidates will join the team, in person, at our London, Ontario office.

Responsibilities:

• Configure and maintain customer accounts.
• Validate and monitor transactions moving through LBMX’s data network.
• Identify root causes of transaction errors and apply appropriate corrections.
• Act as a primary point of contact for internal and external customers.
• Represent the voice of the customer in internal meetings and problem-solving discussions.
• Provide exceptional customer service with a professional, solution-oriented approach.

Skill Requirements:

• Ability to review and comprehend technical business requirements documentation.
• Familiarity with standard business documents (e.g., invoices, purchase orders, confirmations).
• Strong attention to detail. Effective problem-solving and problem-prevention skills.
• Strong verbal skills and ability to develop rapport with customers and team members over video and phone (e.g., Microsoft Teams).
• Enthusiastically work closely with others in a positive team environment.
• Self-motivated with a high level of professionalism to independently manage duties from start to finish.
• Competent and comfortable in the use of computers, including standard business software such as Excel, Outlook, and Word.
• Eager and willing to take on new tasks and challenges.
• Fluent in English (reading and writing).

Nice to Have:

• Experience working with a remote team would be considered an asset.
• Understanding of data files in various forms (CSV, Excel, XML, etc.).
• Experience issuing invoices and understanding how they are received, reviewed, and processed.
• Familiarity with EDI standards (X12, EDIFACT) and data transport protocols (FTP, AS2, VAN, etc.).
• Knowledge of using JIRA, Salesforce, and Zendesk.

Experience Required:

• One or more years of relevant work experience in areas such as customer service in a technical or software environment, supply chain management, business or systems analysis, IT project coordination or technical support, accounting or business operations, etc.
• OR post-secondary education (Diploma or Degree) in a related field, such as business administration, supply chain management, accounting, computer science, etc.

The Perks of Working with us!

• Competitive salary and benefits, including a health spending account and employee assistance program
• 3 weeks vacation to start with additional paid “LBMX holidays” throughout the year
• Company matched GRSP contributions
• Education subsidies for job-related courses
• Maternity/Parental and Compassionate Care Leave Top Up Program
• A healthy work/life balance
• Flexible Summer Hours
• $500 Staples Allowance for new full-time hires
• Named one of Canada’s Top 100 Small & Medium Employers (2022, 2023 and 2024)
• Winner of Canada's Top 100 Employer (2025)
  

About LBMX Inc.

At LBMX, we care about shared prosperity and believe in the power of independent businesses and their buying groups to create sustained economic growth. This belief comes from two decades of providing the world’s only group focused technology and advisory services to help buying groups, purchasing cooperatives, and their independent businesses flourish.

We are a leading business marketplace experience provider that helps independent businesses, their buying groups and suppliers buy better and sell more. Our premier solution has transformed billing and ordering, rebate programs management, real-time analytics, e-commerce and product information management across industries including building materials, sporting goods, industrial manufacturing, food equipment, grocery, agricultural, and more.

LBMX is based in London, Canada and has customers throughout Canada, United States, United Kingdom, Australia, and New Zealand.

LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, Indigenous Peoples, and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.