Bus Sys Analysis Specialist

TD; Toronto; On-site; CAD 97,000 - 137,000; Full time

Job summary

TD in Toronto is seeking a Senior Business Systems Analyst to lead CRM modernization and data initiatives for global teams. You will partner with stakeholders, product owners, and engineers to translate business needs into scalable CRM capabilities, optimize workflows, and support AI-enabled solutions across Research and Capital Markets.

The role emphasizes collaboration with cross‑regional peers, strong requirements gathering, and ensuring delivery of high-impact CRM and analytics projects

Qualifications

• 7+ years of Business Systems Analysis, Product management, or related experience.
• Experience delivering enterprise applications in complex environments.
• Strong requirements gathering, process analysis, and stakeholder management.

Responsibilities

• Elicit, document, and manage business, functional, and non-functional requirements for CRM initiatives.
• Translate business needs into actionable requirements and acceptance criteria for Agile teams.
• Analyze CRM data, workflows, and integrations to identify opportunities for automation and efficiency.
• Coordinate testing activities including UAT and production readiness reviews.

Skills

Requirements gathering

Stakeholder management

Agile / Scrum

Analytical thinking

SQL

Communication skills

Facilitation

Tools

Salesforce

Prism CRM

Databricks

Snowflake

Jira

Job description

Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Technology SolutionsPay Details:$96,900 - $136,800 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Department OverviewBuilding a World-Class, Diverse and Inclusive Technology TeamAt TD Securities, technology plays a critical role in enabling data, analytics, automation, and AI capabilities across our Global Research & Markets businesses. We are looking for a Senior Business Systems Analyst based in Toronto to join our team to help deliver scalable, modern solutions that support colleagues and stakeholders across multiple regions. This is an opportunity to be a part of a high-impact engineering team while working in clos partnership with global peers in key locations including Toronto, New York, Dublin and India.Team & Role SummaryThe TDS CRM Technology team is responsible for delivering and supporting the strategic CRM platforms and client intelligence capabilities used across Research and Capital Markets.We are seeking a Senior Business Systems Analyst to partner with business stakeholders, product owners, developers, and data teams to define and deliver CRM capabilities that improve client intelligence, workflow efficiency, reporting, and decision-making. The successful candidate will play a key role in translating business needs into actionable requirements while supporting CRM modernization, data initiatives, and AI-enabled solutions.The successful candidate will act as the bridge between business and technology teams by defining requirements, analyzing processes and data, managing delivery priorities, and driving the successful implementation of CRM, data, analytics, and AI capabilities that support Research and Capital Markets users.Key ResponsibilitiesPartner with business stakeholders to understand strategic objectives, pain points, and opportunities for CRM process improvement.Elicit, document, and manage business, functional, and non-functional requirements for CRM applications and related initiatives.Develop user stories, process flows, business rules, use cases, and acceptance criteria to support Agile delivery teams.Analyze CRM data, workflows, and system integrations to identify opportunities for automation, efficiency, and improved user experience.Collaborate with development teams to translate business requirements into scalable technical solutions.Support onboarding and analysis of CRM datasets within enterprise data platforms and analytics solutions.Work with stakeholders to prioritize delivery roadmaps, manage backlogs, and ensure alignment with business objectives.Coordinate testing activities, including user acceptance testing (UAT), defect management, and production readiness reviews.Support AI and automation initiatives through requirements analysis, use case definition, and business process redesign.Participate in production support, issue resolution, root cause analysis, and continuous improvement initiatives across the CRM platform.Required Qualifications / Experience7+ years of Business Systems Analysis, Product management, or related experience.Proven experience delivering enterprise applications and technology solutions in complex business environments.Strong requirements gathering, business process analysis, and stakeholder management skills.Experience writing user stories, process flows, use cases, functional specifications, and acceptance criteria.Strong SQL skills and ability to analyze data to support business requirements and testing activities.Experience working with CRM platforms such as Prism, Salesforce or similar solutions.Experience working within Agile/Scrum delivery methodologies.Strong facilitation, communication, and presentation skills.Experience of working directly with business stakeholders and technology teams.Strong analytical, problem-solving, and critical-thinking abilities.Ability to manage multiple priorities and work effectively in a fast-paced environment.Knowledge of AI, Generative AI, and workflow automation use cases, experience supporting AI-related initiativesPreferred Qualifications / ExperienceExperience in Capital Markets, Investment Banking, Research, Sales & Trading, or Financial Services.Experience supporting CRM, client intelligence, relationship management, or revenue management platforms.Experience working with Databricks, Snowflake, enterprise data platforms, or analytics solutions.Experience supporting data sourcing, data governance, data quality, and reporting initiatives.Experience with API integrations and system integration projects.Familiarity with Jira, Azure DevOps, Confluence, and Agile planning tools.Strong understanding of data-driven decision-making and operational reporting.Additional Information :Join in on what others in TD Technology Solutions are doing:Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.Learn voraciously, stretch your thinking, share your knowledge and educate others.Communicate and collaborate with both technical and non-technical professionals.Cultivate winning relationships by building trust with business and technology partners.Share our commitment to productivity, effectiveness and operational efficiency.#LI-TechWho We Are:TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet