Bus Operations Support Lead I

TD; Calgary; On-site; CAD 47,000 - 67,000; Full time

Job summary

TD is seeking a disciplined administrative professional in Calgary to manage department functions and deadlines, and to support policy adherence. You will optimize workflows, assist leadership with asset management, and help train junior staff to maintain service standards.

The role emphasizes accuracy, regulatory awareness, and proactive contribution to productivity within a client-focused team.

Qualifications

• High school diploma required.
• 3+ years of related experience in administrative or customer service roles.
• Ability to follow policies and adapt to regulatory requirements.

Responsibilities

• Manage activities and all administrative functions for an assigned department, including schedules and deadlines.
• Develop and communicate changes in work standards and procedures.
• Assist management with maintenance of department assets and contribute to process improvements.
• Support junior staff and monitor performance to improve productivity.
• Ensure accurate documentation and adherence to company policies and regulatory requirements.

Education

High school diploma

Job description

Work Location:Calgary, Alberta, CanadaHours:37.5Line of Business:Business Management, Strategy & SupportPay Details:$47,200 - $66,600 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:KEY ACCOUNTABILITIESCUSTOMERManage activities and all administrative functions for an assigned department, including making sure schedules and deadlines are metDevelop and communicate changes in work standards and/or proceduresAssist management with maintenance of department assetsMay recommend changes to policies and procedures to ensure more efficient processing of work and conformance with Company policies and regulatory requirementsProvide assistance / training to junior staff as requiredAssist in monitoring the performance of operational units and suggest process improvement initiativesSHAREHOLDERPrioritize and manage own workload to meet SLA requirements for service and productivityUnderstand and apply operating policies and proceduresFollow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clientsEscalate non-standard or high-risk activities as necessaryEnsure documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulationsComplete investigations – report / escalate risk issues or process gaps identifiedIdentify and recommend opportunities to enhance productivity, effectiveness and operational efficiencyEnsure necessary due diligence to support the accuracy of all activitiesBe knowledgeable of and comply with Bank Code of ConductEMPLOYEE / TEAMParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestSupport the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unitParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for your business area/function and the bank, both internally and/or externallyBREADTH & DEPTHWorks autonomously within established procedures and/or is responsible for activities involving multiple steps, systems, and jurisdictionsRequires advanced skills and expertise in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate riskGathers and analyzes data to identify and solve problems, escalated as appropriateUses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelinesMay act as a team lead, coordinating the work of others and providing coaching to maintain service, process and product standardsGenerally interacts with internal customers / partners for functions performed and/or external customersMay provide process / policy guidance to others (e.g. within team, internal partners)Focus of work spans from daily, weekly to monthly activitiesRequires full proficiency in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignmentsRequires solid knowledge of the business unit / operational functions as well as regulatory issues/requirements for jurisdictions supportedGenerally reports to a Team ManagerEXPERIENCE & EDUCATIONHigh school diploma3+ years of experienceWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet